Lies and false promises Team knowhow really should ashamed of themselves. Goodness how they sleep at night. They collected our Samsung flagship television on 16th May and promised it would back the following Saturday. Went to check the tracker and showed 'we need a chat please call' - after 4 hours of holding in various queues finally got to speak with one of two polite agents advising the screen required replacement and having difficulty sourcing the parts and told further updates in a couple days. Guess what nothing and had to chase up yet again with long call queue and this time got through to the most patronising agent ever. They were unhelpful and rude, no apologies or concern despite emphasising no tv and shielding due to Covid-19. Finally had a call back from a Technical Team Manager called Mark who promised that I would have a replacement television of better specification 24 hours later. He also confirmed would call back once in the office with updates which never materialised. After yet more queues another agent said would check on situation and would come back with a resolution. Over an hour past and call back saying no emails and no one picking up calls at the repair centre, surprise,surprise! A Technical Manager called Natalie called 6pm today and still no resolution. I had to repeat myself yet again and no dpa was carried out by the manager or the previous two agent's. Allegedly promised me call back on 22nd May with a resolution. The saga continues and it feels Team Knowhow know very little and treat customers with disregard and no empathy or urgency trying to blame manufacturers rather than actually listening to the customer.