Mercedes Damian
On 4 July 2020, I received a letter dated 22 June 2020 from Currys PC World Knowhow team signed by their Customer Services Manager. In this letter, I was thanked for buying an agreement from them, with said agreement due to expire on 28 June 2021.I was first confused and thereafter upset as my agreement with them(numbered BH2VJRTQ) had actually expired on 27 June 2020 (It had incepted on 28 June 2015), and I had not renewed that agreement nor bought any new term from them. Therefore, I was perplexed as to why I should be sent a letter thanking me for buying an agreement which would expire on 28 June 2021. I thought the letter was either sent to me in error or one of their employees simply made this up. I called them today, 4 July 2020, on the number provided to me on the letter, 03445614000 in order to clarify matters and was on hold for 28 minutes before I could speak to someone from their team called James. Within a minute of me introducing myself and explaining the matter, the call was interrupted. As I did not hang up the phone, I can only surmise that their employee hung up the phone? No one attempted to call me back... I also tried to email them and received a message telling me that my message was undeliverable as couldn't be found. I tried to submit a complaint via resolver and got an automated message stating "This mailbox is no longer active, please visit our contact us page for further information on how to talk to us... /contact-us-1181-theme.html". As a last resort, I forwarded the email I had previously sent and which was 'undeliverable' to another email address I found online for Currys in Ireland.. I am not sure whether I will hear back from Currys about this issue. Needless to say that I am greatly concerned and Currys PC World Knowhow team have made it incredibly difficult to reach them should one seek to clarify an issue. This is just a very disagreeable experience.
10 months ago
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