Anonymous
Machine broken down was advised by the engineer who came to my home it needs replacing b/c bearing and the pump need replacing Big job. KnowHow will email across a voucher to replace the washing machine in store. Now four days later I have been told the parts are on order and they are going to repair my machine Once the come in stock no date of when that could be furthermore every time I phone the call takes me over ONE Hour 25MINS b4 you speak to someone in the customer service team such a poor service all round! I been cut off Twice whilst on hold another member of staff answered and just left me on hold for a further 30mins a total of Two hours on the today to be told They will not have an answer for me until Next week This will be the last Appliance I purchase from Curry’s and take out extended cover! Poor service all round No communication within dept what so ever
2 weeks ago
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Alice, Customer Support

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