Brought £1300 Sony tv 3 years ago, a few weeks ago it broke, called and picked up next day no issues, 10 days later get a call saying they cannot fix it and I’ll Receive the newest model as a replacement. New TV turns up not in a box with a note saying it’s been fixed, and it’s not the newest model that costs £600, we think it’s a refurbished tv. So why have I paid every month for this extra warranty and haven’t really gained much. Now of to PC world to get some answers as it’s easier than phoning.