We bought a oven from them a year ago july. The oven itself is amazing (AEG). We were offered the 5 year care and repair plan. It comes with a valet clean once a year that the plan runs. The lady in the shop advised is to contact them in june to book the valet so that we would have had good use of the oven before it was due a clean. All good so far. So the time comes to book it and I call team know how with my documents infront of me including receipt and reference number. The woman I spoke to couldn't find us with any of the details and only managed to find a TV we bought 4 years ago. I asked what we could do to resolve this as it wasnt our error and she advised me that I'd have to go to the local store to resolve this. Well I dont feel like that is good service making the customer resolve their error. Also she was very rude, she talked over my husband constantly and started raising her voice. We asked to make a complaint to which we were told would take 38 hours. Still no response after nearly a month. Worst customer service agent I have ever dealt with and I am a call centre staff myself! After three trips to currys a manager there who was actually helpful opened a new account for us and arranged the valet. The oven cleaners came and were lovely and I was very impressed with the clean. However we have no documents now to refer to if we need repairs or for future cleans. Overall an awful experience. If I could just book the oven cleaner I would because they were really fab. So dissapointed in currys/teamknow how, we have spent thousands there through the years and I honestly wish we hadn't bothered being loyal to one brand.