Orsolya Pokoly
Hi, It has now been 3 weeks, spoken with 14 different representatives and I have been lied to over and over again. Firstly, a colleague was pressuring me to send me a charger which I thought was random as I insisted on my laptop being taken in due to covid-19 delivery delays and because I have a dissertation deadline now. They sent me the completely wrong charger... The next representative told me he shouldn't have sent it in the first place and set up a time to pick up my item - 3 days later (at this stage i have lost a week because of this nonsense). So I went into store and dropped it off and told them about the pick up etc. On Saturday I woke to continuous ringing in the house to pick up an item that has already been dropped off because they were incapable of picking it up on time. I was passed form rep to rep, blaming each other for their mistakes and some even telling me their systems are off so he can't access anything but he is sorry after my always 40 min call waits to get in from the queue. (Just to mention I did this 40 min call wait 14 times, spending hours a day getting through only to be disconnected, told to call currys, currys told to call teamknow how and being promised calls about complaints and from managers or reps themselves, but not receiving any) Next I waited patiently until I was expecting my laptop back form service around 2 weeks. Then I am told noone has touched it and its still in some depot waiting to be checked - great. So due to the breach of contract and having explained my unfortunate service case - I was told I would get a write off and a voucher on Monday. I called Monday morning to make sure I was on the list, they told me the vouchers are sent at 1-2pm. I called again at 5pm and the rep (Daryl) again pointed out that the person before made (another) mistake and that they go out at 8pm. The next day Tuesday I call first thing and I am told I will recieve it that day. It is now Wednesday, my dealdine is next week, I pay for this service and have had nothing but lies and incompetency and I am severly worried about my case as it feels like I'm being scammed as nothing is happening that is promised. I am beyond distraught and shocked at the service, I am constantly lied to and given false claims and can't speak or compain to anyone about it. I was told not to go into store as I will be told to call the same number. I am really upset at the situation and would like a refund for my insurance along with my voucher as I cannot wait another week, I am in no position to do so and have been left powerless and I do not know what to believe anymore! I would really appreciate if you took this seriously and passed my message along as urgent because it is coming up to a month with no laptop. Kind regards, Orsolya
1 year ago
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