6 months I have been waiting for my cooker hood parts! I have spent hours on the phone and have called numerous times, sent numerous emails and no response from anyone !!! Nothing has arrived and I keep being told they have been sent! Also spoke to 50 different departments and people and I keep getting passed on and being told that that department doesn’t deal with it blah blah blah! Horrendous service !! Avoid this company !!!!!!!!!