Do not waste your money on this shambles of a service...you read these reviews thinking a company can't be this bad but trust me they are!! We've had 5 repairs so far on our fridge freezer and still not working. After 4 repairs the policy states you are entitled to a replacement ring up and they say they write nothing off over the phone and must send an engineer wait another few days one comes out and the engineer explains they don't write things off and it's done over the phone and wants to replace a part that's been replaced 3 times before...someone is lying somewhere this is a joke of a policy I'm off to trading standards now to raise this officially..but take my words don't bother with these jokers, if that means not buying from Currys I would really recommend that as this is a complete joke! If there was less than a 1 star I wud select it as said before below these aren't even worth a star.