Say it how it is! Say it how it is! Simple. I purchased a Samsung galaxy 20 plus from this company, not knowing until payment was made that is was in fact in Hong Kong, I used PayPal to purchase as a safe guard, £554.00 later! It arrived on the 8th day, then problems! It was not 4g, it was LTE, 3g, would not pick up 4g after reset etc! Came with a 3 pin adaptor for use in the UK! Battery life was shockingly bad, I did question if it was in fact a new Phone! But was told it was. Any way they accepted my request to return and emailed where to send it, a UK business address, So I sent it back and it was delivered the next day using DPD! My postage was £40.00 pounds of which £30 pounds to cover loss for insurance. Thay have refunded my money for phone but nothing for my postage costs! So I am out of pocket for the privilege! I personally will never purchase anything like this again outside of the UK just to save a few pounds! Lesson learnt