I purchased two iPhone XR mobile from TITB my phone was received, unopened box with a genuine iPhone. iPhone worked well for 34 days but the power board failed so I took it to Apple Cardiff for repair/fault diagnostic. This is when I was told the phone was never destined for the UK market due to the fact it was a Chinese model and that the parts are unavailable in the UK for repair. TITB responded by offering me either to repair the iPhone themselves with 2-5 week repair time or I could take it to a repair dealer of my choice and have it repaired. I chose the later due to the repair time - the repair came back at £300 due to a failed power board. I contacted TITB and they offered £25 to cover repair costs, I declined this offer. The phone was sent back to Manchester for repair where a couple of weeks later I was told that they were waiting on parts. Great. They required me to remove find my phone and remove the Apple ID which I did but required my Apple ID to fully remove the device - I removed all personal info off my Apple ID and sent them my password, they evening a request to access my Apple ID was made from Hong Kong. TITB had lied and sent my phone back to China for repair. Now TITB are saying that the fault wasn’t from the factory and that the warranty doesn’t cover this also they are asking €180 to fix the phone. The fault is a failed component within the phone now something wear and tear after 34 days could of caused it. Their customer service is terrible as they will only answer any emails in the early hours of the morning clearly their service centre is in China. If you want a product at a discounted rate from other main street retailers then choose TITB but you will not have any warranty if something goes wrong. Terrible customer service and they will blatantly lie about every - I posted this review before 10/9/19 but they asked me to delete it. Please see their email below “We are sorry for the inconvenience caused to you. We have noticed that you placed a negative comment about us. We understand that as a loyal customer, when you make a purchase you expect to receive your product in a timely manner. We know that we have let you down, and for that we are very sorry. Please accept our apologies on behalf of TechintheBasket for the problems you've had and our thanks for taking the time to make us aware of this. Please be assured that we take letting down seriously and will use this information to make further improvements. Here we would like to cover the repair fee. Would you please eliminate the negative comment first? Once confirmed the comment has been deleted, we would arrange the repaired device to your address right away. Looking forward to hearing from you.” Phone was received but the camera didn’t work and the Phone wouldn’t accept my SIM card. Now they want another £120 to fix the phone which they couldn’t repair in the first place. Absolute disgrace. 24/10/19 - all new Apple iPhones have a 12 month warranty! You have just proved my point that you offer a shoddy repair service and make up anything to try and get the customer to pay. Apple have confirmed that if this was a UK phone then the phone would of been replaced. You’re selling cheap goods without valid warranties - I am now reporting you to trading standards UK.