CROOKS I WOULD NOT ADVISE USING THIS COMPANY!! Had I read these poor reviews before placing my order, I wouldn't have used them. Everything I've read has come true. I placed an order the same way I would with any other online company. They send you a receipt email at the time of ordering and then a processing email including a tracking number a day or 2 later. The tracking number is fake. Although they say it will take a few days for it to become active. It doesn't. At no point has this number worked. A month and a week later and no item or refund. Currently they claim the courier (Royal Mail) has collected and they are unable to contact the courier to arrange a return. Madness. Two weeks ago they agreed to refund me in 1-3 days. The refund never arrives. I'm taking legal action to recover my refund and fees. All I wanted was a pair of headphones for my exercise. PLEASE DO NOT USE THIS COMPANY!! ITS NOT WORTH THE STRESS AND ENERGY