My mother has dementia and I saw this device on the Alzheimers UK website which recommended it. I had a couple of questions which i submitted via the website on a Sunday afternoon.They were answered within a couple of hours, great customer service. I then ordered the tracker the same evening, the order process is easy to follow and the updates received explain the process very well. The order was confirmed and dispatched on the Monday and i received it on the Tuesday. The video sent in a email to show how to set the device up is clear,easy to follow and very professional. The device is now in use with my mother so the family can see where she is at all times of the day to ensure her safety if she goes on a walkabout. All in all this is a good product,the order process is smooth and the customer service/backup is great (other companies could learn a lot from TechSilver). I highly recommend this product.