Below is the response after 2 months to a phone that I ordered that did not arrive. Dear Customer, I would like to inform you that the courier has closed their investigation. The courier has let us known that they have declared your parcel as a lost parcel. As you selected the standard shipping method for this order, your shipment was not insured. We have filed a lost parcel claim with the courier, and will refund the compensation offered by them. The courier has advised us of a compensation of £10, and this amount will be transferred to you through the payment method used to place the order. We deeply apologize for the inconvenience caused by the loss of this parcel. Should you need further support from us, please contact us.