I wouldn't order from them online again. I ordered two items which were sent and charged separately (which is fine). I then returned one of the items value of £140, which was refunded.... No problems so far! I then noticed they processed the payment again and had taken another £140 out of my account, causing me to become overdrawn with my bank. When I first contacted customer services they couldn't seem to find the mistake but I provided information from my bank sstatement. The refund after that point was pretty swift which I am really grateful for, and the lady on the phone was helpful and ubt it doesn't change the fact they should not have recharged me without my knowledge or permission.