On December 17 I purchased a backpack online that cost me 59€. Before I proceeded with my order though, I checked whether there would be any import duty charges for me as I don't live in the UK. On the website it's clearly mentioned that they take care of that and there are no hidden costs! Yet, when the item reached my country and I went to the post to pick it up I was informed that I had to settle the import duty costs! It was around 24€, not much. But the fact that they claim transparency and finally end up misleading their customers is disappointing and frustrating. And of course their client service is non-existent. Never buying Ted Baker again.