I bought a dress from Ted Baker to wear for my brother's wedding, it looked beautiful online and when it arrived. After one wear the dress marked and stained, it was even marked by a water spill! The material was like tissue paper, it was so porous it picked up everything. I returned the dress with the details and the quality department deemed the dress was fine despite it being unwearable. A very expensive mistake I won't make again. The customer service was terrible, despite numerous calls and emails they didn't even attempt to put the matter right. Not the experience you expect from a quality brand, very disappointing. The dress is now heavily discounted on the site so I can't be the only one having problems.