I have had exactly the same experience as Julie who posted a review 3 days before this - I was encouraged to make a purchase from the Cambridge store at the beginning of December, even though I was unsure re the sizing. The assistant assured me I could return the goods up to the end of January, which reassured me sufficiently to make the purchase. No mention at all of the ‘exchange or gift card only’ element to this! When I raised it with Ted Baker customer service, I eventually received a reply which basically said I should have clarified the returns policy on the website - who does this when shopping in store and being guided by their own staff??? My partner and I have always shopped in Ted Baker but no more ... when I made the customer service agent aware of my feelings to that effect, she didn’t even bother responding further. Two very good customers lost.