I bought a jumper for my son on 24th December 2018 as a Christmas present. The sleeve ripped. Given that his has worn it in the week. I tried to return this still within the 14 day policy for a replacement but Ted Baker High Wycombe will not accept this. The Ted Baker staff was adamant he will not accept it as the jumper have been worn so many times and that the rip is abnormal. I tried to get in touch with their HO and they too will not accept this as it's been in House of Fraser and that House of Fraser Ted Baker should deal with this. I tell you where does my statutory right lies. Poor quality! Poor service!