RETURNS & REFUNDS ARE TERRIBLE: My review is the same as others below. I'm guessing something happened with Ted Baker customer service during the COVID-19 lockdowns. I returned 3 items ordered online, but I only received credit for 1 item. When I E-mailed the company, they told me the other items were returned by me in "non-saleable condition." I asked where the items were because Ted Baker had kept both my money and the items. They claimed the items had been shipped back to me. I have yet to receive the "non-saleable" items or see the shipping confirmation for them that I requested. Nor have I received a phone call that I repeatedly requested. No representative is available via phone. I will update if I receive them.