I ordered sandals and received the wrong item. I then contacted customer service and explained what happened and was told to send the item back and they will send me the correct order. I told them I do not have a return label and they said they will email me one. it took 5 phone calls and 5 days for them to email me the return label. I finally sent my the wrong item and got the confirmation that they received it. I then waited A FULL MONTH AND A HALF for them to send the correct order and NOTHING!! I then contacted them again, and the customer service rep said he will send them the warehouse a note for them to ship my order and that I should receive a confirmation email within 24 hours. After waiting 4 days and no confirmation email I called to cancel my order and request a refund. They didn't even refund me the full amount. This is by far the worst online store I have ever bought from. I wouldn't recommend buying from this store.