We ordered 2 bouquets from them for the same day, one small and one large size. The large bouquet arrived first and we were confused that it is so small with only a few flowers in it. Then we received a small bouquet later, which was the same size as the first "Large" bouquet. In the end what we received were 2 bouquets of the same small size but we paid for 1 large and 1 small. I have complained to their customer service and attached photos of the 2 bouquets next to each other. The customer service fully denied the fact that they delivered 2 same size bouquets for different prices, and refused to refund the surcharge. They offered 20% discount for the next order in 3 months which is a joke. Will never buy anything from them.