“The first bouquet was not delivered due to an address mistake. I contacted the Customer Service dept. and explained the problem. The next day a new bouquet free of charge was delivered to the correct address. That is what I call a great, satisfactory Customer Service for resolving successfully a delivery issue. I will do business with them again.”
“Flowers arrived 5 days late and not on the bday. I had to write a lot of emails the delivery to be accomplished. No chocolate, only 20% discount because of being late, but ofc I won't use the code cuz they are terrible.”
“The flowers were delivered 2 days late with no chocolates as adds on which I had paid for. Bad customer service. No explanation given n no refunds. I will not recommended anyone to purchase from this florist .”
“Avoid this company as they are utterly irresponsible and not reliable. I ordered birthday flowers for my 11 years old nice residing in Hannover, Germany on 10/10/2024. The delivery date was scheduled for 10/16/2024. Unfortunately however, the flowers have never delivered to the address. My nice was waiting for the flowers all day but left heartbroken because the flowers have never arrived. I live in USA and felt embarrassed and powerless. If I could give zero stars I would.”
“Flowers didn’t arrived a day late, missing the birthday and spoiling the whole surprise. The whole point of ordering expensive delivery flowers is that it gets delivered on time. No communication, no apologies, definitely avoid in the future”
“They delivered the ordered flowers the day after my friends birthday. Too late for her big day. When contacted they kept sending emails not in English. Offered 20% off next order but there will be no next order”
“If I could give zero stars I would, ordered flowers for my 94 year old Mother for her birthday, she lives in the UK but I live in Malawi. Flowers were never delivered and then I receive an email telling me that " we could find a florist to deliver" and that I could have a replacement delivered by currier 2/3 days later!
Disgraceful. Avoid this company like the plague !”
“Ich kann Euroflorist absolut nicht empfehlen. Ich habe Blumen bestellt, die nie angekommen sind. Das ist schlichtweg Diebstahl! Euroflorist hat mein Geld genommen und nichts dafür geliefert.
Der Kundenservice ist eine absolute Katastrophe – anstatt das Problem zu lösen, wird man mit immer neuen Ausreden hingehalten. Es scheint, als ob ihnen die Zufriedenheit ihrer Kunden völlig egal ist.
Nachdem die Blumen nicht geliefert wurden, wurde mir auch keine vernünftige Lösung angeboten. Stattdessen musste ich mehrmals dieselben Informationen übermitteln, nur um dann wieder ignoriert zu werden. Der Kundenservice ist nicht nur langsam, sondern auch völlig unprofessionell und inkompetent.
Ich fordere eine Rückerstattung meines Geldes und rate jedem dringend, die Finger von Euroflorist zu lassen. Wenn Sie nicht wollen, dass Ihr Geld verschwendet wird und Sie dann noch stundenlang mit einem schlechten Kundenservice kämpfen müssen, kaufen Sie besser woanders. Diese Firma liefert nicht, was sie verspricht, und kümmert sich danach auch nicht um ihre Fehler. Halten Sie sich fern!”
“Disappointed I cannot give zero stars. Ordered flowers for August 15 (mothersday in Antwerp) and were delivered on August 17. Flowers were already old and falling apart. Also ordered a box of chocolates. These were NOT delivered. Contacted 'customer service' to complain, and was told I would get 20pct off on a next order. Not even offered a refund for the chocolates that were NOT delivered. What a scam company. No one has any sense of responsibility these days. TERRIBLE!!!”
“Please do not use this service; this is the worst online service and a waste of time!
I have ordered a flower arrangement to congratulate a close person for having a baby. I have been bombed with meaningless marketing emails in Swedish (even though I completed the order in English), but no information on the actual delivery was received.
Almost a month later I was informed that delivery would not be made.
This has been the worst experience with an online service and I at suck a delicate and time-sensitive occasion.”
“I paid, but the flowers were never delivered. If you contact them, what is not easy, they just say that the delivery is NOT their responsibility. I will NEVER make an order by them. 0/5”
“Vreselijke teleurstelling. Bloemen voor 60e huwelijksverjaardag. Wat krijg ik, een bosje onverzorgde bloemen. Levering was ook al te laat. Volgens leverancier toch de waarde die ik heb betaald. Krijg 20% korting op volgende bestelling. Salut”
“Ordered flowers to be sent to a friend in Munich for her birthday, they said in 95% of the cases, delivery dates are met and in rare cases its 1-2 days later. Don't give these stupid statistics if its more like 50% or less of the time the flowers arrive on time (if they arrive at all). Also sorry I never read reviews before placing an order.”
“Maandag: Beloofde levering komt niet aan.
Dinsdag: zelf moeten navragen, exuses gekregen, levering ging zeker die dag gebeuren.
Woensdag: zelf terug moeten vragen, weer excuses. De levering was eerder naar een gesloten winkel gestuurd. Vandaag ging de levering zeker gebeuren!
Woensdagavond: Nog steeds geen levering...
Op donderdag heb ik uiteindelijk mijn geld terug gevraagd. Ik vind deze werking heel onprofessioneel!”
