“I will try to never deal with this company again.
For two days I was kept in suspense by messages that my bouquet might not be delivered on time. When the bouquet was delivered, it turned out that it was not at all like in the photo, much poorer and smaller. It looked more like a bunch of grass than a bouquet. Instead of flowers, some kind of indistinct greenery.
Birthday of my daughter was ruined.”
“Euro florist is a very bad and unreliable company. I have made an order of flowers to my nephew who was in hospital in Brussels on 11th February the flowers only arrived on 18 February and they were all dead and in a miserable situation. There was no tracking and no one was answering my calls or emails. I’m warning you all from using them. They are really a scam.”
“Ordered flowers as a present to my wife for Valentine’s day (14/02/2025). I even paid 10€ shipping to have them delivered in advance on 13/02. Unfortunately, the flowers were marked as delivered but never arrived. Needless to say this put me in an extremely awkward position for Valentine’s day. Completely unreliable service, and even worse they refuse to refund my purchase as “they are waiting for the florist to respond” for days now and have stopped responding altogether.”
“Never heard of them until a transaction for £70+ appeared on my credit card bill. 10 minutes later my credit card company called asking if i had made the transaction. Turns out a lot of card holders were being scammed by Euroflorist transactions so take care”
“I will never ordered from this page again. I ordered flowers 4 days ago to be delivered YESTERDAY and they never arrived! I have tried to contact them several times and I have ZERO answer. TERRIBLE!! I need my refund!!”
“I think wrong flowers delivered.
When I ordered I saw more than 20 pcs. pink roses in photo.
But We received only 8 or 10 pcs. pink roses.
Where is the 10 pcs. roses ?”
“The bouquet did not arrive on time, it was one day late. I ordered a bouquet with yellow roses, we received a bouquet without a single rose and with half-rotten flowers”
“Euroflorist has standard prices, in lower range & quick delivery. However, the product description/ photo does match what you will receive. The response was: “it equals in value and it is fresh”. And if that is terms, you could receive almost anything. There is nothing “wrong” with the buket my friend received, it’s just not what I ordered, if I wanted that style, I would have picked that one - as you also have that available. I use the term “wrong” loosely, as the buket was definitely not bound by a talented florist, it was basic, crooked and a waste. What a shame, with beautiful flowers.
I did ask for a solution, the only one I received was a discount on my next purchase. Which I useless, since i won’t order from Euroflorist again.
When buying flowers online, you have to trust the makers, I understand that colors, flowers etc. will vary depending on season, but you should either match the style/ look with other colors and flowers and send a buket similar or deny the order. In no other business could you sell chicken and just send a burger instead & it would be “normal” - even if they are fresh & cost the same.
Choose Euroflorist if you don’t care what you will receive, but want to receive something.”
“expensive and very bad quality. tge delivery was fine but otger than the delivery everything else was very bad.
tge quality of the card was very bad extremely cheap... and tge flower sooo bad. nothing like the website. contacted them and they are not owning it. DO Not buy ! especially for a celebration or special occasion... greatly dissatisfied.”
“Flowers shown on the website and what arrived were totally different. The website showed c.20 colourful flowers - we received 4-5 dull flowers and a lot of greens. I complained and was told that flowers are natural products and not always available, so the florist did their best. I was offered a 20% discount next time round. When I wrote a review on Google Euroflorist responded and asked me to send pictures - I did and received the same message. I paid EUR50 for a terrible and embarrassing bouquet that did not even vaguely resemble the picture. I will never use them again, I would counsel anyone not to ever use them and EUROFLORIST: Please don't respond to this with the same rubbish boiler-plate excuse. The internet is strewn of reviews like mine. You are a fraud”
“When a Flower Greeting Turns into Frustration
Flowers are a universal way to express emotions – care, joy, love, or sorrow. However, when a simple gesture like a flower delivery ends in disappointment due to the provider’s failure, frustration naturally arises.
My mother recently turned 80 – an occasion that deserved a special celebration. Since I live on the other side of the globe, I decided to surprise her with a bouquet of flowers. A quick Google search led me to EuroFlorist.no, a company that promotes itself as a professional flower delivery service. I placed the order on January 1, five days before the scheduled delivery date, January 6. According to their website, delivery was to occur between 8:00 a.m. and 9:00 p.m. This gave me a sense of reliability and professionalism.
But what should have been a pleasant surprise quickly turned into a frustrating ordeal.
A Failed Delivery
On the birthday, I eagerly awaited a response from my mother. I expected her to mention the beautiful bouquet. To my surprise, she had received nothing. I immediately contacted EuroFlorist’s customer service via their website, where I could only access an automated chat function that proved entirely useless.
The next day, January 7, I received an email from customer service. Initially, they claimed the florist had not updated their system. Shortly afterward, a new explanation emerged: poor weather conditions had prevented the delivery. These explanations seemed contradictory and unconvincing.
Later that same day, EuroFlorist attempted to deliver the flowers, but the purpose of flowers is to mark the occasion. I instructed my parents to decline the delivery – the delay rendered the bouquet irrelevant. Had this been a funeral, such a delay would have been completely unacceptable.
To make matters worse, EuroFlorist made a very serious and unfounded accusation: they claimed that my father – an 81-year-old man – had acted violently and confrontationally toward the delivery person. This is both unreasonable and unacceptable, appearing to be a desperate and unprofessional attempt to evade responsibility for a poorly executed service.
Poor Weather or Poor Planning?
EuroFlorist blamed poor weather conditions. While there were challenging conditions on the afternoon of January 6, the weather improved significantly after 7:00 p.m. They had the entire morning delivery window (8:00 a.m.–2:00 p.m.) and again in the evening (7:00–9:00 p.m.) to make the delivery. This makes their excuse insufficient.
What amplified my disappointment was that neither I nor the recipient was contacted, even though the company had access to both our phone numbers. A simple message or call could have resolved the situation. Instead, I had to discover the problem myself and spend time following up on it.
Lack of Accountability
EuroFlorist claims that the flowers were eventually delivered but refuses to provide documentation such as a signature or delivery confirmation. The lack of documentation and follow-up reveals poor internal control and unprofessional customer handling. At the same time, they have not addressed the alleged system error mentioned in their email.
When I contacted my bank to dispute the charge, I was informed that I could not file a complaint until 15 days after the purchase. For a perishable item like flowers, this makes little sense – the flowers lose their value within a few days.
Strengthening Consumer Rights
This incident highlights a broader problem in the consumer landscape. Providers like EuroFlorist, who market themselves as professional operators, must be held accountable when they fail to deliver as promised. When a customer orders five days in advance and pays for a specific service, it is reasonable to expect the delivery to occur as agreed.
Consumers need better protection in such situations. Complaint rules should be adapted to the nature and value of the goods, and companies like EuroFlorist must commit to greater transparency and improved customer service.
Flowers are not just a commodity – they carry emotions, care, and significance. Failing to deliver in this area is not just a disappointment for the customer but also a breach of trust that damages the industry’s reputation.
A Damaged Reputation
EuroFlorist’s handling of this situation is unfortunately not unique. A quick online search reveals that the company already has a poor reputation among customers. Many report similar problems: delayed deliveries, lack of communication, and poor customer service. This should have been a warning, but unfortunately, I was unaware of this before placing my order.
This experience confirms that EuroFlorist actively avoids taking responsibility for their mistakes, using vague and often baseless excuses to cover up poor service. That they also resort to absurd accusations against customers, as in my case, is both shocking and unacceptable. This is not just a problem for individuals but a practice that undermines trust in the entire industry.
EuroFlorist has not only delivered poor service but has also gone out of their way to avoid accountability, making the experience even worse. It is clear that they are not a company deserving of consumer trust.”
“Beautiful flowers, quick service. I was able to place an order and have flowers and chocolates delivered the next day. I live in the U.S. and my grandma is in Poland, thank you for helping me wish her a happy birthday and delivering the flowers and chocolates to her when I could not do it myself.”
“Disappointing Experience with Euroflorist
I recently placed an order with Euroflorist, expecting a seamless delivery, but unfortunately, my experience was far from satisfactory. The bouquet I ordered was delivered to the wrong address, and instead of acknowledging their mistake, the company blamed me for the error. This was incredibly frustrating, especially as I had double-checked the address when placing the order.
What was meant to be a thoughtful gift ended up being a stressful ordeal, and I was left without any resolution or apology from their customer service team. I won’t be using their services again and would caution others to double-check all details when ordering, as mistakes like these can happen, and customer support may not be helpful when things go wrong.”
“Ordered flowers, payed them but they never delivered them.
After contacting the customer service they never answered.
I will call my bank and check if I can get my money back .”
“Was seriously disappointed with the Christmas arrangement I sent to friends. Looked half the size of what I selected when it was delivered! Will not be using them again.”
