“Horrible service!
Ordered some flowers for my sisters birthday and they didn’t show up. They told us that they are expected to come 3 days later! No one takes responsibility! Horrible doesn’t even describe it!”
“Case ongoing with PayPal . I arranged for same day delivery for a really expensive bunch of flowers for my friends birthday . They put up on the day that was meant to be at 3.30 flowers delivered . I telephoned my friend and she said no flowers arrived . She was constantly looking out for them but they never arrived spoilt her day . The next day 2.30 they tried to deliver a bunch of flowers they were nothing like the description . She refused delivery . Shame on you I wish I had read the reviews . before purchasing FRAUDULANT.”
“I ordered flowers for a certain special day. They arrived late, on the wrong day. When I queried why, I received no replies to my emails.
Poor customer service.”
“Don't trust the pictures on their website.
This is what flowers I've ordered: https://imgur.com/DiEkidO
This is what was actually delivered: https://imgur.com/6rfZYrD
I've expected 50 roses to be delivered, but received only half. The price was 110 euros.”
“Would not recommend at all. Ordered the flowers for specific day (on their website it is clearly stated next day delivery) and got the flowers the next day after the event. The quality of the flowers not great either - wilted leaves on roses and tulips losing petals already. Not happy at all! No customer service either - no tel number and I got an email response that they will contact me within 24 hours!!! Thank God I paid with AmEx - spoke to them and they would return the money but this is not the point! The precious moment gone and no flowers were delivered in time ....”
“This review is for euroflorist.fr
I used them multiple times and they were okay. However, in the last 2 times I had a really bad experience that wiped out all the previous orders experience.
The one before the last one was that I ordered a bouquet and chose the biggest size of that item, however the one that delivered wasn't as big as it was supposed to be when I compared the pictures on their website and the one that was delivered, and when I emailed them and sent them the pictures of the flowers that was sent, they said that after analyzing the pictures "In their opinion the size of the delivered order was correct". I said to myself, okay I won't order a bigger size anymore, because it will be a waste of money to pay extra money and don't receive what I paid for.
The worst experience was with my last order which was a few days ago. I ordered a bouquet of Red Tulip to be sent to my French fiancée in here birthday. I placed the order 3 days before her birthday and of course requested the order to be delivered on her birthday date. I also ordered a pack of Macarons to be sent with the flowers.
Here is what happened:
1- The order didn't arrive on that day. It was delivered a day later, which means my fiancée got the flowers a day later after her birthday (useless)
2- The package was missing the macarons.
3- The flowers that was sent were horrible, and didn't look anything like the ones on their website, even my fiancée made a joke with me and said: tell them you are sending flowers for a birthday event not to someone's funeral.
That was the worst experience ever. What's even worse, is that when I contacted euroflorist.fr to complain and sent them pictures of the flowers that was received, they didn't acknowledge any of my complaints nor apologizing for ruining such a birthday gift. They didn't even apologize that order was delivered a day late.
That was the worst customer service experience I ever had with a merchant.
Anyway, I learned my lesson and won't use them ever again of course, and I already filed a dispute with my credit card company to get a refund.
My advice to anyone who was thinking about using euroflorist.fr is to find another florist and stay away from them.”
“Terrible service, I placed two orders for delivery to my French aunts for their Christmas tables - they have got nothing! The first delivery was not made, the delivery service stated that the receiver had been contacted by phone and had agreed to travel to a pick-up point. Absolute rubbish, no attempt was made to delivery the flowers and as my aunt is unable to leave her house there is no way she would agree to travel to collect her flowers. She has also verified no missed calls. - Failure 1
Next, another order, another failure. When I chased up why the delivery had not been made on 23rd. I was told that the order had been correctly placed but that the florist had not "seen" the order. Instead of immediately getting the flowers on their way I was asked if I wanted a refund!! When I replied that I still wanted the flowers delivered I got a reply telling me that I was getting a refund!
I am furious, both flowers and delivery are not cheap, plenty of notice was given, and the reaction from customer service was hopeless - instead of rushing some flowers to my relatives as soon as they possibly could they just refunded my money and walked away.
Two Christmas tables bare thanks to Euroflorist and no chance of my being able to rectify the situation.
Words fail me......”
“The worst service ever. Please don't use this company if you want to make a good impression to someone or if you want to have your flowers delivered fresh and on time.
I placed the order on Friday the 16th for delivery on the 20th on my mother in law's birthday.
The flowers are still undelivered and today is 21st.
I called the delivery company asking why it has been delayed for 24 hours they said the flowers were sent late from Euroflorist and advised me to go pick them up from their Depo. Well I'm in England and they are in France?!?!?!
Today I called Euroflorist and they said that the flowers were sent to delivery Company on time and they will be delivered today, no apologies no other explanation, no nothing.
Well her birthday was yesterday not today so I had to apologize to her about not sending nothing for her birthday.
Of course the flowers are not fresh anymore and who knows what she'll get today?!?!!? Probably more apologies from me.
Awful service, terrible experience...not doing it again with them.
Update:
It hasn't been delivered on the 21st either and we had no message, email or anything to let us know it won't be delivered today.
Such a bad experience, the worst service ever...
PS: I tried to talk to a manager but I 've been denied that. They refunded me with no compensation, appologies or anything for the hustle and disappointment caused by them.
Date of experience: 21 December 2022”
“I highly don't recommend using this service. I ordered a flower delivery for a gift on birthday my girlfriend. I ordered five days before delivery and on that day nobody calls her and the next day too. Now 3 days past and nobody has had contact with her. Support doesn't help. They allege the florist tried to contact the recipient, but it's a pure lie. When I said about this nobody answered me. So I opened a dispute on PayPal and I hope the company will be held accountable for its actions.”
“This is ridiculous
Bought for my sister.
Delivered a day late. And a really shameful attempt for a bouquet that I did not order.
Coroner treatments answer there is no guarantee that they will look like the picture.
Than I can better not use them anymore.
I trying to get the name of the store. Would like to speak to that owner.
Never again.”
“Flowers were never delivered. I received an explanation that they were not accepted by the recipient which is false and therefore consider as delivered.Will never order from them again .”
“Don't even deserve 1 star! I ordered a bouquet on the morning of Sunday 15th May to be delivered the same day. Paid over the odds for same-day delivery but it was required. My Uncle is still waiting, 5 days later, for his birthday bouquet to be delivered! I've emailed them regarding the non-delivery and have not had a response. Just a bunch of scammers. DO NOT order from this company...your gift will not be delivered and you will not be able to get in touch with them. I'm embarrassed that I've actually let myself fall victim to such a scam.”
“I don't know why I am even bothering to write this review as looking at all the other poor reviews your service doesn't improve and you are just thieving scammers who either send poor flowers out or none at all. I paid over £50 for Mother's day Flowers plus extra to get cheaper delivery in future. The flowers never arrived, I can't get into my account, I have tried to re-set my password and the email never arrives to allow me to re-set it. I have rung and received no response and I have also emailed. You should be ashamed and Google should stop your business on their system and you are not providing a service to anyone but yourselves. If you wish to redeem yourselves ask for my details and I will send them to you, but I can't even give you the order number as I can't get into the system to check. Disgusting shameless set of scam artists. I usually read reviews and will rue the day that I didn't for this shambolic company.”
“the recipient was too polite but I asked for a photo, I am embarrassed for my cousin to have received such a worn-out-looking Easter Bouquet. No chance of a refund, but I will try. my best advice to any prospective customers, DONT”
“Flowers for a funeral were not delivered on the day requested and I was not notified until two days later. Customer services would not process a complaint and only offered re delivery or a refund. Due to an issue on thier website my original order was incorrect and they did not respond to my request for amendment. I used a different florist and a much larger bouquet, for the same price was delivered promptly”
