I am extremely disappointed with this service. I ordered a bouquet that was advertised as large, with at least three roses and other flowers, in a yellow box. What I received was a very small bouquet with only one rose in a black box, which looked nothing like the pictures on the website. I also paid extra for an exclusive card, but instead got a plain brown piece of paper—far from the colorful and elegant cards shown online. On top of that, I never received a delivery notification as promised, and the tracking page didn’t work—it just kept loading. When I contacted customer service, they didn’t address my concerns and claimed there was no issue. This level of service is unacceptable, and I would not recommend this company to anyone.