On Thursday 3rd December I ordered the Projecta 350W 12V inverter at a rather good price. The website indicated 01 day for dispatch and I phoned the customer service who indicated a delivery mid the following week (ie. 9 December), which was vital for a trip I was about to undertake on the following weekend. On 10 December the item had still not arrived and tracking number just said "picked up in Brisbane" on 4 December. When I contacted customer service they were unable to provide advice when it would arrive and refused to cancel the order or let me come into the nearest store to pick up from there instead. Actually the customer service is unaware of Australian Consumer Law. Products and prices are great, and I've bought heaps of stuff from Tentworld stores (in person), but very disappointed with customer service and delivery.