Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.64

4.6 Rating 18,757 Reviews

92 %

of reviewers recommend Tentworld

4.6

Based on 18,757 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 25th May 2022

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a side panels and a front panel for our tent on 21 October 2024. Part of our order was delivered near Port Macquarie. We live near Canberra. That part of the order has remained near Port Macquarie for the almost 4 weeks. We are told that we should wait for TentWorld to resolve the matter with their Courier Service. In the meantime, we are going camping this weekend without order placed well in advance of our trip. The only upside of this is that there are good people out there who told us where the package is and left it at place where it is easy to collect. The downside is that TentWorld or their Courier Service is unable/unwilling to collect the item. We hope to have the matter resolve soon.”

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Posted 4 weeks ago

“We lost a scissor action hung off our gazebo and when in to buy replacement parts. And the guy were very helpful and kind in assisting”

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Posted 4 weeks ago

“For Tentworld Nailworth Adelaide. Weekend of 26/10/24. Service was above and beyond solving a situation with a bent pole after encountering a wild storm in Flinders Rangers. The elbow was also damaged as well as the screws. The tent OzTrail Tourer 300 i understand as discontinued. Thank you so much for your efforts in solving my dilemma. Im off camping again soon because of your efforts”

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Posted 1 month ago

“Thanks to Dave and staff fixing problem with my Blackwolf xLite 240 tent. It works perfectly now. Good to know with purchasing from tentworld browns plains it’s peace mind knowing if there a problem they will fix it. Very happy with tent.”

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Posted 1 month ago

“Great & friendly service. Sarah & Kylie from the Toowoomba store went above and beyond for service. Highly recommended.”

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Posted 2 months ago

“Having previously dealt with the Tentworld store in Toowoomba and being happy with our experience there, we went to the Townsville store to get some new camping chairs for our motorhome. I had been looking at the web page and found some that we thought would suit us and they were advertised at a special clearance price. However, upon arriving at the store and after looking for the ones which were advertised for a while and not being able to see them, I went to find a staff member only to be told that they are no longer available, but we do have some similar ones of the same brand. I suggested that perhaps the advertisement should be removed from the web page, I was promptly told that it wasn't anything to do with them. So, after spending the next 1/2-hour deciding which chairs might suit us best, and during which time, no-one came to see if we would like any help, we settled on a pair of Oztrail Cascade 5's. While the chairs we eventually purchased were suitable and the price was reasonable, we were very disappointed with the service.”

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Posted 3 months ago

Hi Robert, Thank you for your review and feedback. Our website will show stock available in our warehouse for dispatch to be delivered to your door. You can click the "In-Store" or "Click & Collect" tab to show stock available in a specific store. This is where you will see that stock was not available in Townsville in this case. We apologise for the confusion caused and we thank you for letting us know. ~Tentworld Team

Posted 3 months ago

“Needed some info on a purchased item for a warranty claim. Steve from Lilydale was friendly and very helpful. Even offered to send out a purchase reciept. Thanks Steve.”

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Posted 3 months ago

“Excellent service and fast delivery. Have shopped both instore and online.”

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Posted 5 months ago

“Poor quality product. Bought three years ago, used less than 2 years. Outside cover had two tears, looks like the cover material’s quality is poor. The tent frame is wobbling too. From my 30 years camping experience. This is definitely one of worst camping products I ever bought. Definitely not recommend to buy this product.”

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Posted 6 months ago

“Hi Tentworld, Very sad to say I am heartbroken in the quality of the item I purchased - RV3 tent. Have taken it out of the box and set it up I. My garage for a test run before the weekend when I am suppose to take it away for a camping trip and the tent has a hole in it… I hope you can make sense of this - as I am unable to.”

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Posted 6 months ago

Hi Krystal, Thanks for your review and sorry to hear you are having issues with your tent. All of our products are covered by manufacturer's warranties and we encourage you to email support@tentworld.com.au so that we can help where possible. Thanks - Tentworld Team

Posted 6 months ago

“Fast and efficient service. Highly recommend”

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Posted 7 months ago

“Awesome product. A1 customer service. 👍🏻👍🏻👍🏻”

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Posted 7 months ago

“Fast delivery and best price”

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Posted 7 months ago

“Very quick and excellent service”

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Posted 7 months ago

“Super Quick delievery procts as described”

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Posted 7 months ago

“Purchase was easy and Delivery was really quick”

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Posted 7 months ago

“Great product at a very good price.”

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Posted 7 months ago

“A super easy transaction and arrived quickly!”

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Posted 7 months ago

“Excellent service and quick delivery. Pricing was competetive with others.”

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Posted 7 months ago

“Item is easy to use and the price was reasonable”

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Posted 7 months ago

Tentworld is rated 4.6 based on 18,757 reviews