Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,984 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too long to wait when parcel comes from your warehouse in toowomba to Ipswich won’t buy online again happy with product though”

Helpful Report

Posted 1 year ago

Hi Shawn, Thank you for reaching out. We are sorry to hear you were not pleased with the delivery time, however; I have just investigated this matter, and it appears your order falls perfectly within our indicated delivery timeframes viewable on the Tentworld website. Delivery timeframes to most QLD locations are 2-3 business days once it has been dispatched from our Toowoomba Warehouse. Dispatch typically takes 24-48 hours, as these orders are processed on a first come first serve basis. I apologise if you expected the product to reach you sooner, however; this does fall within our indicated timeframes. We are glad to hear that you enjoy your product. If you have any further queries or concerns, please do not hesitate to reach out. Kind Regards ~ The Tentworld Online Team.

Posted 1 year ago

“I brought a swag I like the product and was shipped in good time But the price dropped by $30 as it was in transit Only a day or so after I bought it so the best price isn’t the best price”

Helpful Report

Posted 1 year ago

Hello there Daniel, we're sorry to hear about your negative feedback! In cases such as these, this is where our Best Price Guarantee policy comes into action. We've reviewed the pricing changes and can see that it had been listed at $199 at the time of your purchase and then was changed to a clearance price of $179. This does mean you qualify for our BPG for a credit of $20.00. A remember of our team will be in contact shortly to assist you in arranging this. ~Thanks, Tentworld Online Team.

Posted 1 year ago

“Ordered an air mattress as it was advertised as having a weight rating of 300 kg on the website. When the item showed up, it has a weight rating of 181 kg. When I rang to check on whether I had been sent the right item, it was explained to me that there are two different weight ratings in use. Why they don't show the same/correct weight rating on the website or at least explain that there is a difference is extremely poor and has certainly left me feeing ripped off.”

Helpful Report

Posted 1 year ago

“Terrible. I ordered an item that turned out to be out of stock indefinitely which I found out after several attempts at contacting customer service. Eventually I was refunded. Not a good online purchase experience.”

Helpful Report

Posted 1 year ago

Hello Nathan. Thank you for taking the time to lodge your feedback, we appreciate this, as it allows us to monitor, review and improve our policies and procedures continuously. We're disappointed to hear that you've had such an unsatisfactory shopping experience. Sadly, these Bug-A-Salt articles were far more popular than we had imagined and the stock sold out incredibly quickly and with such haste that we did oversell. Sadly, this means that we couldn't provide all of our customers with their ordered items, and in this case, you were affected by this issue. We've since made some major improvements to our network and will continue to expand and improve upon our systems, technologies and training moving forward. We hope to show you a vastly improved shopping experience on your next visit. ~Thanks, Tentworld Online Team.

Posted 1 year ago

“Delivery service extremely poor, ordered item on the 17th Jan and was dispatched the next day, still hasn’t arrived and have yet to receive an update from the courier service after contacting them last week”

Helpful Report

Posted 1 year ago

Hi Tevita, We are sorry to hear this has been your experience. A member of our support team will be in touch with you soon to assist you in finding a solution to this matter. ~The Tentworld Team.

Posted 1 year ago

“I bough the Easy Up OZ Trail 4 person tent it was on special lucky me, it was delivered promtly and I used it the following weekend. I find Tentworld incredibley responsive, range of products extensive their help/ enquiry line on products fantatsic. Its basically my go to on line store now for camping. It was delivered to Peter Robinson but I'm the buyer Sue Evans”

Helpful Report

Posted 1 year ago

“Its been over 2 weeks with no communication on the expected delivery. The courier tracking information just says "collected from sender"on the 2nd Jan with no more details. With tentworld having a location in my city I had thought delivery would be quicker or if delayed better communication.”

Helpful Report

Posted 1 year ago

Hi Rob, A member of our support team will be in contact with you. ~The Tentworld Team

Posted 1 year ago

“Placed an order and still have only recieved half of it with no notification when the other half is coming”

Helpful Report

Posted 1 year ago

Hi Kayla, We are sorry to hear that you are yet to receive your order. Our support team will reach out to you directly. Thank you ~ Tentworld Online Team

Posted 1 year ago

“I will say the Tentworld side was very efficient and great to deal with. Unfortunately the courier used was unacceptably late with delivery, bad with updating tracking details and impossible to contact for details.2-5 day delivery of 2 parcels, 1 attempt to deliver 1 parcel 16 days later, no sign of 2nd parcel”

Helpful Report

Posted 1 year ago

“The order process and speed of delivery was great. Unfortunately, one of the items I received was damaged and I am still working with Tentworld for this to be resolved.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Peter. We really appreciate you taking the time to tell us about your experience with us. We apologize that there was an issue with one of the items you received; we pride ourselves on providing our customers with only the best. I'm sure our support team will provide you with a resolution shortly.

Posted 1 year ago

“They sell stuff, I buy stuff this is called an average transaction, normally 3 stars. They see fit to pass on mandatory contact details to a third party to harang customers for reviews.... Star removed”

Helpful Report

Posted 1 year ago

“haven't received it yet...15days”

Helpful Report

Posted 1 year ago

Hello there Michelle, we're sorry to hear about the extended delivery timeframe you're facing. We'd like to assist in getting your order to you as quickly as possible. Can you please reach out to our support team at support@tentworld.com.au for further assistance? ~ Thanks, Tentworld Online Team.

Posted 1 year ago

“Still waiting for products to arrive been 2 weeks and no response from tent world. A bit disappointed.”

Helpful Report

Posted 1 year ago

Hi Teresa, Thank you for your review, and I am sorry to hear of the delay. Our support team will reach out to you directly from support@tentworld.com.au. Thank you, and we look forward to resolving this delivery issue for you. Thank you ~ Tentworld's Online Team

Posted 1 year ago

“It took a long time to be delivered and no correspondence until now !”

Helpful Report

Posted 1 year ago

Hi Simon, thank you for your review. We are certainly disappointed to hear that you were dissatisfied with the delivery timeframe. Every day we strive to get customers out and camping with their goods, dispatching from our South East Queensland and delivering all over Australia, and so we are disheartened that we have fallen short here. On the bright side, we are glad to hear that your goods have now been delivered. Please do feel free to reach out to us again should you have any further questions or concerns. ~Tentworld

Posted 1 year ago

“Ordered a pair of Keen Sandals, and unintentionally quoted the wrong size on the order. The cost to return goods charged by yourselves is exorbitant. Many other online retailers provide exchanges or returns at no cost. You will be able to sell the unused product at the same price to your next customer. I also had to pay freight costs to return goods. I will not take the risk in the future of having to return the goods, hence not a repeat customer. A replacement order is yet to be made. (awaiting delivery to yourselves) This is your chance to improve my level of satisfaction with your business.”

Helpful Report

Posted 1 year ago

Hi Bill, Thank you for your feedback, and I am sorry to hear of your dissatisfaction with your return experience. We will work to have this resolved for you as quickly as possible. Furthermore, please note that since you have returned the goods to our warehouse out of your own pocket, we will be reducing the amount to be deducted by half. I hope that this provides some clarification to you. If you have any further questions or concerns, please let us know. Thank you ~ Tentworld Online Support Team

Posted 1 year ago

“The products carry box was poorly packaged and damaged beyond repair on arrival, possibly caused by poor handling by courier, but was left disappointed as the product was for a gift for another person.”

Helpful Report

Posted 1 year ago

Hi Leigh, I am sorry to hear about the experience that you have had with our courier. Our support team will be in touch with you shortly to rectify this. Thank you ~ The Tentworld Online team

Posted 1 year ago

“Brought a product which i thought was good. I decided to buy another and send to my friend for his birthday. Despite entering my friends address the web site somehow captured my address again. I immediately notified tent world of the error and they informed me thay had correct the address with the courier (multiple emails exchanged). My friends birthday arrived but the product was still sent to my address by mistake.”

Helpful Report

Posted 1 year ago

“Just bought an Ocean Signal emergency beacon (PLB1). When tested the apparently new battery had limited charge, so I'm now questioning the 'savings' made by buying from Tentworld. Disappointing if I need to use it and the battery is flat !”

Helpful Report

Posted 1 year ago

Hi Mike, thank you for your review. We are certainly disappointed to hear that you have run into issues with your personal locator beacon. A member of our Support Team has reached out to you in regard to this. ~Tentworld

Posted 1 year ago

“Bought a darche swag. Didn’t come with any bag or bag for poles.”

Helpful Report

Posted 1 year ago

Hi Matt, thank you for your review. We have confirmed with our supplier that the Kozi swags are their entry-level budget-friendly range, and so they don't come with a bag, just the external straps to roll it up with. They find that customers usually store their poles in the pole sleeves (once the poles have been separated) or inside the swag and roll them up with it. We hope this helps. ~Tentworld

Posted 1 year ago

“I ordered a hat, and it took nearly 3 months to arrive due to stock shortages. In the end it was actually a different hat from the one I originally ordered "westrooper black wide brim boonie hat", but I got a "Tactical Assault System" brand instead. Its ok, maybe the original brand is not manufactured anymore? But it would of been nice if someone had contacted me to let me know. I also had to call the service desk number several times to follow up. It would be nice to keep customers informed if an item is delayed like this.”

Helpful Report

Posted 1 year ago

David, we sincerely appreciate you taking the time to share your experience with us. We apologize for the delay and the confusion regarding the hat you originally ordered. We can certainly understand how frustrating it can be to chase something that is not arriving when it should. We're sorry that there was not better communication from us, we hope to exceed expectations on your next order. Regarding your hat, TAS and Westrooper are divisions of the same brand and on occasion that branding can get mixed up at the factory. Should you wish to have this article returned, please contact our team at Support@tentworld.com.au. Again, thank you for your feedback.

Posted 1 year ago

Tentworld is rated 4.7 based on 18,984 reviews