Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,984 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couriers Please took forever (lost it?). Customer service was nice on the phone though.”

Helpful Report

Posted 1 year ago

Hi Cameron, Thanks for your patience while we have been investigating your delivery issue. In good news, we have just received an update confirming this order has now been delivered. We hope this is the case and ask that you let us know if you have any further concerns. Once again we sincerley apologise for any inconvenience caused and hope you enjoy the new gear.

Posted 1 year ago

“took over 12 months to get my product”

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Posted 1 year ago

Hi, Thank you for your review and feedback in relation to the Spot Gen4 GPS Satellite Messenger. We have been waiting an enormous amount of time for this item to arrive. We have been in contact with our supplier during the process and were advised that a critical part of the device was unable to be sourced by the manufacturer which caused its extended delay. However, we are glad that this has been resolved and is back in stock. ~Tentworld Team

Posted 1 year ago

“I bought a pair of boots online from toowoomba which were supposed to be a uk14, however they were around about a size 10, about 3 inches shorter than advertised, took them back to Toowoomba and didn't have any more, couldn't get a refund, only store credit, not happy...”

Helpful Report

Posted 2 years ago

Hi Benjamin, We are sorry this has occurred. We have been in touch with our store which handled the return of the boots. During the return, an option for either a store credit that could take place that day, or a refund that would occur through a process from our accounts department at head office, where a refund would be affected in the coming business days. It would appear that you had elected for the store credit in this case. I hope this adds clarity to the situation. If we can assist further, please let us know. ~Tentworld Team

Posted 2 years ago

“I'm sure the sleeping bag is fine but I wouldn't know as it arrived many days after I needed it. This was after ringing tentworld twice, to ensure it could be posted on time and then to make sure it was posted on time. Of course it wasn't posted when promised so I went without it. Doubt I would use them again. Way too many other stores out there.”

Helpful Report

Posted 2 years ago

Hello Stephen. Thank you for taking the time to share your experience with Tentworld. We appreciate that you chose us for your camping gear needs and we are disappointed to learn that you were unsatisfied with your delivery service. I see that your order was placed on the morning of the 4th of April and was subsequently dispatched within 24 hours from our SEQ warehouse on the 5th of April. Unfortunately, once we dispatch the goods, our physical handling of your articles stops there. Typically we see faster deliveries within Queensland from our Courier Partners and apologise that your shipment arrived later than you expected. ~Thanks, Tentworld Online Team.

Posted 2 years ago

“Purchased something that was the incorrect size despite going by the sizing listed on the package. Tried to return/exchange it 4 days later and found out they have a 2 day return policy. Something to watch out for. Otherwise, they usually have pretty good prices.”

Helpful Report

Posted 2 years ago

Hi Helen, Thank you for your feedback. We would like to investigate this further. Would you send us an email to contact@tentworld.com.au with your invoice number and the store you returned the good to?

Posted 2 years ago

“Have you guys read the email that I sent through? From the looks of it, you did not otherwise you would not be asking me to rate my purchase. My purchase never arrived. After 2 weeks I asked if I could pick it up. After driving 100+ kms I got to the store only to find they did not have it in stock. This was after I was assured that it was in stock. I then drove 100+kms back home extremely disappointed. What a waste of time and fuel. I only went to these lengths because I was going camping the next day and it is easier if you have a tent. I communicated with company by all possible means I.e. chat room, email and phone. Only 1 of your staff proved helpful and she was let down by management.”

Helpful Report

Posted 2 years ago

Hi Graham, Thank you for your review and feedback. We are disappointed to learn of your experience in this case and shall investigate as to where and how the communication had broken down. Thank you for letting us know. ~Tentworld Team

Posted 2 years ago

“Bad chairs. Fix them. Hi Trevor. Tentworld has sent me badly designed chairs that are not suitable for sitting on by me. The chairs are built by Supex and called 'Chairette'. I will rate Tentworld 2 out of 5 as someone from Tentworld should have sat on the chair before selling them. I do not know the supplier shop as I purchased via the internet. I have already complained to Cameron in a separate email. Please see that email for details. Regards Alistair Howe”

Helpful Report

Posted 2 years ago

Hi Alistair, Thanks for your review, it is much appreciated. We are always grateful to hear from our customers and value your feedback to improve our product range. This product has generally received positive feedback about how comfortable it is to sit in, however, we appreciate that everyone is different, so your feedback has been taken on board. We have also sent your feedback about the chair design to our supplier so that they are aware of the issues you have raised. Thanks - Tentworld Team

Posted 2 years ago

“During my recent tent purchase, I mistaken "reserve an item in store" as click & collect. As I was new to tent world, I signed up for emails in order to get $10 discount on first purchase. When I went to your Adelaide store to pay & collect, I was informed they couldn't give me the $10 discount as I had to purchase online. They weren't prepared to help me get online in the store to complete my purchase and told me to go away & order online.. Not impressed.”

Helpful Report

Posted 2 years ago

Hi Kym, Thank you for reaching out to us, We are disappointed to learn of your experience at our Adelaide Prospect Store, and I deeply apologise for any inconvenience that this has caused. I'd like to assure you that this will be addressed accordingly. I can see that our support team have assisted you in placing an order with the Welcome $10.00 discount on your order. Please feel free to contact us at any time should you require further support or wish to convey more feedback. ~ Thanks, Tentworld Online Team.

Posted 2 years ago

“Hmm, placed an order on 8th Feb, apparently a tracking number isn't available, a courier problem according to customer service. I'm still waiting for my products to arrive,..... not impressed”

Helpful Report

Posted 2 years ago

Hi Jheroen, Thank you for your time on the telephone with us to clarify what has happened in this case. We shall do everything possible to have your remaining item delivered as soon as possible. ~Tentworld Online Team

Posted 2 years ago

“I purchased ages ago took so so long for delivery even though it was on back order it was still weeks after the recommended delivery date but with no contact saying it was going to be even later I had to contact tentworld several times to find out what was going on.”

Helpful Report

Posted 2 years ago

Hi Jessica, we are really sorry to hear that your delivery experience was less than perfect. Unfortunately with backorder items, there is a chance that the supplier may be late. Regrettably, that is why we can only use an Estimated Time of Arrival. However, we will definitely pass on your feedback about the updates. Happily, we can see that you have now received your order so we are glad that everything has now been resolved.~Tentworld

Posted 2 years ago

“The site was fine, as was ordering and delivery. Unfortunately the product (an Oz Trail Shade Dome 4.2) was advertised on the site as 17kg and its weight was a big factor in choosing it. I was surprised when it arrived to find it was 22.5kg. It is going to be annoying to get that up on the roof rack each time we go camping.”

Helpful Report

Posted 2 years ago

Hi Adam, Thank you for your review and feedback. It appears we had gleaned the information from the manufacturer. We have reviewed our listing for this product and have made amendments to its weight. We apologise for the inconvenience caused and thank you for letting us know. ~Tentworld Online

Posted 2 years ago

“Very disappointed as the size of the bags sent to me were incorrect twice”

Helpful Report

Posted 2 years ago

Hello Diane, thanks for taking the time to provide your feedback. The cause of concern with these bags was incorrect dimensions being provided by the supplier which we have now remedied on our website. I understand that our support team has worked to provide you with a solution, whilst this doesn't undo the inconvenience you've experienced, I hope you consider this situation resolved. ~ Thanks, Tentworld Online Team.

Posted 2 years ago

“Happy with the products after they (finally) arrived almost 4 weeks later. No communication that they were going to be late.”

Helpful Report

Posted 2 years ago

“Well since you asked. Bought a 12Vlt rechargeable fan, but it will not charge up battery either AC or DC. Why I did not report it is because my disability prevents me from having to walk a mile down the road catch a water taxi to the next Island walk 1/2 mile up steep hill to get the PO to return this. Will attempt to replace Battery my self, Hopefully. This was probably sitting in your shed for some time with no available to recharge it. Best Wishes.”

Helpful Report

Posted 2 years ago

Hi James, Thanks for your review and sorry to hear you are having issues with your Rechargeable Fan. All of our products are covered by manufacturer's warranties and we encourage you to email support@tentworld.com.au so that we can help where possible. Thanks - Tentworld Team

Posted 2 years ago

“Very disappointed that I couldn't use my voucher in-store, will not recommend anyone to purchase again.”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you for your review. We apologise for what occurred in this instance. We are in the midst of overhauling our vouchers so that online and in-store vouchers can be used interchangeably. While this is ongoing, a workaround has been put in place where our stores can indeed convert an online voucher to be used in-store. Please ask for the manager to assist if you would like to reattend. If you have any further problems in doing this, please ask them to call head office for assistance. ~Tentworld Online Team

Posted 2 years ago

“Firstly, ordered a tent online and it never came. The customer support was good, but I ended up having to drive 50 minutes to pick up said tent. Still haven’t had a refund of the first purchased tent. Secondly, bought 2x sleeping bags while in the store (buying the second tent), on first use the sleeping bag case broke and the sleeping bag ripped. Not at all good. Only giving the second star because the customer service rep Stina was lovely to deal with.”

Helpful Report

Posted 2 years ago

“I haven't had an update for any details of my package or if its even been dispatched yet, so I had to go and find the details myself. Tracked the package and its been sitting in Sydney for 10 days. Considering I haven't even got what I ordered over 3 weeks ago or had any correspondence on where it is from you, I'm not really that impressed.”

Helpful Report

Posted 2 years ago

Hi Miriama, thank you for your valuable feedback. We are sorry to hear that you did not receive your tracking notification email, this has now been emailed to you again for your records. Please ensure to check your Junk/Spam folders. As for the delay, please be aware that all couriers are currently experiencing higher-than-normal parcel volumes due to the busy festive season. We thank you for your understanding and patience, and we assure you that your items will be delivered as soon as possible. Please reach out to us at support@tentworld.com.au should you have any further concerns and we will do our best to assist where possible. Thank you ~Tentworld Online

Posted 2 years ago

“Not that impressed with my recent purchase. I ordered an eski online and it was delivered with a simple plastic cover, not in a box and not bubble wrapped for protection. Upon taking the plastic sleeve off, the eski had a few marks and imperfections - some could've been already there and not checked before sending out, some that were exposed outside the plastic could've occurred during transit. I've reached out to customer service hoping it would be exchanged as it's a xmas gift but I've been offered a $20 refund instead of a replacement :(”

Helpful Report

Posted 2 years ago

Hello Lil! Thanks for your feedback and we're saddened to hear of your disappointment. I understand that our support team are currently still in the process of providing you with an agreeable resolution and have been in contact recently. We definitely want your gift to be an absolute hit, so we're doing all we can to ensure you're satisfied with your purchase. Thanks! ~Tentworld Online Team

Posted 2 years ago

“Store itself is good as far as products and equipment but the service was terrible. Went in to buy an awning for our van and the man who I am certain was the manager huffed when I asked questions about the brackets and product. The man was rude and shouldn’t be in customer service if that’s how he’s going to treat people.”

Helpful Report

Posted 2 years ago

Hi, We are disappointed to learn of your experience in-store. We are interested in learning more so that these negative interactions can be eliminated. We are sorry that this has happened. If you would provide further details in an email to feedback@tentworld.com.au with the store you had attended and the date and approximate time this would be of great assistance in our investigations. Thank you for letting us know. ~Tentworld Online Team

Posted 2 years ago

“Products were delivered half hanging out of their boxes as no care was taken to tape the end of the boxes up.”

Helpful Report

Posted 2 years ago

Hi John, thank you for reaching out. A member of our Support Team has reached out to you via email in regard to your unfortunate situation. We apologise for this incident and want to help you out as best we can. ~Tentworld

Posted 2 years ago

Tentworld is rated 4.7 based on 18,984 reviews