Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,984 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Frustrated that I bought two identical swags yet I was sent two different models out of the same warehouse. Whether it was version one or version two I’m perplexed why the warehouse team didn’t ensure they were the same. One box was brown, one was white and after opening both swags there are obvious differences whether they’re improvements or not.”

Helpful Report

Posted 2 weeks ago

Hi, We are deeply sorry you've encountered this problem. To help us assist you promptly, could you please email photos of the issue to support@tentworld.com.au? We're ready to help. ~ The Tentworld Team.

Posted 2 weeks ago

“Re: Coleman 3.2 x 3.2 Instant Up Screenhouse Looks nice and was good while there was wind less than 35km/hr. Storm hit unexpectedly while we were camping and it was tied down well but it got destroyed on first use which was heartbreaking. Probably will get something sturdier than this next time as our friends bigger Coleman screenhouse withstood the storm better than ours. There's was kind of bent but was still able to be salvaged.”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear about your experience with the Coleman 3.2 x 3.2 Instant Up Screenhouse. It’s really disheartening when camping gear doesn’t hold up, especially in unexpected storms. Your point about the wind resistance is noted; it’s good to know that it’s suitable in milder conditions but struggles in stronger winds. I appreciate your comparison with your friends’ larger Coleman screenhouse. It’s helpful to know that while theirs was bent, it was still salvageable. Thank you for sharing your experience!

Posted 3 months ago

“Having previously dealt with the Tentworld store in Toowoomba and being happy with our experience there, we went to the Townsville store to get some new camping chairs for our motorhome. I had been looking at the web page and found some that we thought would suit us and they were advertised at a special clearance price. However, upon arriving at the store and after looking for the ones which were advertised for a while and not being able to see them, I went to find a staff member only to be told that they are no longer available, but we do have some similar ones of the same brand. I suggested that perhaps the advertisement should be removed from the web page, I was promptly told that it wasn't anything to do with them. So, after spending the next 1/2-hour deciding which chairs might suit us best, and during which time, no-one came to see if we would like any help, we settled on a pair of Oztrail Cascade 5's. While the chairs we eventually purchased were suitable and the price was reasonable, we were very disappointed with the service.”

Helpful Report

Posted 9 months ago

Hi Robert, Thank you for your review and feedback. Our website will show stock available in our warehouse for dispatch to be delivered to your door. You can click the "In-Store" or "Click & Collect" tab to show stock available in a specific store. This is where you will see that stock was not available in Townsville in this case. We apologise for the confusion caused and we thank you for letting us know. ~Tentworld Team

Posted 9 months ago

“Price was good. Took forever to get what I ordered.”

Helpful Report

Posted 1 year ago

Hi Anthony, Thank you for reaching out. I can confirm that your order was held up due to a lack of stock available. I apologise for any inconvenience and disappointment caused as a result of this. Despite the delays, we hope you enjoy your new camping gear. Thank you and happy camping! Kind Regards, ~The Tentworld Online Team

Posted 1 year ago

“Trent World is good, unfortunately the courier company has failed to deliver the good to the correct location. This is still unresolved”

Helpful Report

Posted 1 year ago

“Very helpful staff, but the product that I received did not match the one advertised due to manufacturers changes unbeknown to Tentworld.”

Helpful Report

Posted 1 year ago

Hello Karel, thanks for your feedback. Sadly, we don't always receive updates on product designs as they occur, but we attempt to keep on top of the over 5,000 products within our range. We're sorry to hear that this wasn't the case on this occasion, but we're please to see the situation appears to be resolved. ~Thanks, Tentworld Online Team.

Posted 1 year ago

“The online ordering process was simple and having PayPal made payment simple. The item I purchased is great fit for the purpose I bought it for. However, after 5 working days and no dispatch notification I had to contact Tentworld to enquire about my order. I was told they were out of stock and would dispatch my order when more stock arrived. No explanation was given as to why I hadn't been notified of this but an apology was given. What I was annoyed about was I had paid express shipping (extra to standard shipping) and wasn't offered a discount or small credit for the inconvenience caused. I thought Tentworld was a better run company and will make me think twice before ordering through them again. ps I tried logging into the tracking app and couldn't obtain access with the password and details I submitted...”

Helpful Report

Posted 1 year ago

Hi Jon We do sincerely apologise for the frustration and disappointment this has caused. We are actively looking for solutions to avoid this in the future. We appreciate your feed back and it will be passed on and acknowledged. ~The Tentworld Team.

Posted 1 year ago

“Ridiculous situation I bought a caravan fridge in Toowoomba. You sent the fridge from Toowoomba to Brisbane so it could be delivered to Toowoomba. Took an extra day and half which meant it arrived too late on a Friday and I had to wait four days in Toowoomba instead of two. I pointed the stupidity of this out when making the purchase but staff said unable to do anything about it.”

Helpful Report

Posted 1 year ago

Hi Andy, Thank you for your review. We are disappointed the timing of your online order didn't quite work out for you. Anything ordered online happens to be dispatched from our warehouse that delivers nationally. Our dispatched orders gets picked up from one of our delivery agents to best handle delivery, which in this case the depot is in Brisbane for sorting. This, we do not have control of due to being in transit over a weekend has extended the delivery time. We apologise for the inconvenience caused. ~Tentworld Team

Posted 1 year ago

“Service was very good but product was disappointing!”

Helpful Report

Posted 1 year ago

Hi Tracey , Thank you for your review, we are sad to hear you're disappointed with the product. We were hoping if you could let us know your thoughts as to how this product could be improved. We would be grateful if you would write and email to feedback@tentworld.com.au so we can access this and aim for future improvements. ~Tentworld Team.

Posted 1 year ago

“Still waiting for our camp table to arrive”

Helpful Report

Posted 1 year ago

Hi Ricky, Thanks for your review and sorry to hear you are having issues with your delivery. We encourage you to email your order number to support@tentworld.com.au so that we can help where possible. Thanks - Tentworld Team

Posted 1 year ago

“Tent appears waterproof, waiting for real downpour, not notified of delivery to rather remote post office”

Helpful Report

Posted 1 year ago

“Still waiting for my ground sheet to arrive that I paid for.”

Helpful Report

Posted 1 year ago

Hi Norman, Thank you for your review and we are sorry that your groundsheet is taking longer than we hoped. We will email you directly with the particulars to keep you updated. ~Tentworld Team

Posted 1 year ago

“Product arrived with minor damage (small rips) to one of the canvas carry bags and one of the carbeanas was broken, slightly disappointing, but nothing that made it unusable.”

Helpful Report

Posted 1 year ago

Hi Mat, Thanks for your review and sorry to hear you are having issues with your Evershower. All of our products are covered by manufacturer's warranties and we encourage you to email support@tentworld.com.au if you have any further issues or concerns with the Evershower. Thanks - Tentworld Team

Posted 1 year ago

“Hi Tentworld, I would love to give you a review of the product I bought, but CouriersPlease has delivered my airbed to the wrong address, and can't get the item back. I needed this for last wend, and had to buy another one on the way to the camping trip so I have something to sleep on! So annoyed......”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you for letting us know, and we are very sorry to hear of this error. Our support team will be in touch with you directly to attempt to rectify this. Thank you ~ The Tentworld Online Team

Posted 1 year ago

“So far its ok, I dont like how you need to have the hose connected; otherwise water bleeds out; just needs a proper cap.”

Helpful Report

Posted 1 year ago

“Hi My delivery has not arrived yet”

Helpful Report

Posted 1 year ago

Hi Steven. We are disappointed to hear that you are yet to receive your order. A member of our Support Team has reached out to you to assist in a resolution. ~Tentworld.

Posted 1 year ago

“The item arrived with cosmetic damage. Not enough to go through the hassle of returning it interstate but enough to be disappointed.”

Helpful Report

Posted 1 year ago

Hi Kathleen, thank you for your review. We are certainly disappointed to hear that you have received damaged goods. A member of our Support Team has reached out to you in regard to this. ~Tentworld.

Posted 1 year ago

“Had to buy the items I wanted online. The website said they were available at the Brendale store. I went to the Brendale store and the store only had half of the attachments the other parts were missing. Told Tent World staff the website said the items were available and at this store… I was told we can’t be responsible for our website saying there in stock, it has nothing to do with us, and we can’t help you and the 2 staff members walked off. Worse customer service I have experienced and will only use Tent World again if I have no other options.”

Helpful Report

Posted 1 year ago

Thank you for the feedback, Stephen. We appreciate you taking the time to share your experience with us. Our priority is providing the best service possible for our customers, so we take instances whereby we may have fallen short quite seriously. We're pleased, however, to find that you were able to find the articles you were looking for on our Online Store. It is true that on occasion our stock recording on our website can be uncertain and we endeavour to always advise our customers to call ahead to avoid any disappointment. We have recently conducted a stocktake business-wide and our holdings are more accurate now than ever before. We hope in the future you will enjoy a better experience with us. Should you like to discuss further, please feel free to email us at feedback@tentworld.com.au. Thanks!

Posted 1 year ago

“Your gazebo canopy was delivered very promptly. I was impressed. It’s just that it was delivered to the wrong address three houses away. I searched for it and found it myself. Couriers Please must have the contract up here on the Sunny Coast. Not serious about doing a perfect job.”

Helpful Report

Posted 1 year ago

Hi Peter, Thank you for your review. We are disappointed to learn of your delivery not taking place as it should have. We are relieved that you had recovered your order, however. We shall use your review in our next meeting with this Courier with the view of improving this service. Thank you for letting us know. ~Tentworld Team

Posted 1 year ago

“Took 2 months for my item to arrive, and I had to keep emailing and asking where it was. Luckily it finally arrived”

Helpful Report

Posted 1 year ago

Hi Iluka, Having investigated your order further, it appears we were out of stock for this item at the time of purchase and obtaining further stock from our supplier was unforeseeably delayed. As soon as stock arrived to us with dispatched with haste. We are glad your order arrived to you in the end. ~Tentworld Team

Posted 1 year ago

Tentworld is rated 4.7 based on 18,984 reviews