Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,984 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You buy but don’t get it for weeks Still waiting on my $400 chairs and have emailed daily Want my money back Don’t go there”

Helpful Report

Posted 2 weeks ago

“the couriers chosen by Tentworld provided a dreadful service - I had paid extra to ensure the item was delivered by a certain date and was informed it would arrive that day however then received a text stating that they couldnt deliver it so I had to cancel my plans. They then delivered it at the end of the final due day but by then it was too late.”

Helpful Report

Posted 3 weeks ago

“Not delivered and poor response as no refund yet made.”

Helpful Report

Posted 1 month ago

“I wanted to order 4 Camping Chairs, the ones I wanted were out of stock so I go on waiting list. Received an email to say available, BUT I can only get one, if I would like to drive 2 hrs away I could get them from Ferntree Gully store as they have lots!!! I order the ones and put to be notified when they could get more. Two weeks later received an email to say not available, even though they have taken my money. I ring again to be told they will get one sent back to Warehouse and ship. Today I received an email receipt, I purchased this on the 7/2/25, again I ring for a tracking number which Im not told I should hopefully receive the product in 10 to 14 days. Total of 5 weeks, pathetic service. Still yet to receive my order!”

Helpful Report

Posted 2 months ago

Hi Heather, Thank you for reaching out and sharing your experience with us. I sincerely apologise for the delay in dispatching your order and for the frustration this situation has caused. The delay was due to a stock count discrepancy, which unfortunately led to the item being unavailable despite the initial notification. This issue has now been corrected to prevent similar occurrences in the future. We understand how important it is to receive your order in a timely manner, and I regret that this was not the case for you. I appreciate your patience, and I want to assure you that we are doing everything possible to get your order to you as quickly as we can. If there is anything further we can do to assist you, please don’t hesitate to reach out.

Posted 2 months ago

“We ordered a side panels and a front panel for our tent on 21 October 2024. Part of our order was delivered near Port Macquarie. We live near Canberra. That part of the order has remained near Port Macquarie for the almost 4 weeks. We are told that we should wait for TentWorld to resolve the matter with their Courier Service. In the meantime, we are going camping this weekend without order placed well in advance of our trip. The only upside of this is that there are good people out there who told us where the package is and left it at place where it is easy to collect. The downside is that TentWorld or their Courier Service is unable/unwilling to collect the item. We hope to have the matter resolve soon.”

Helpful Report

Posted 6 months ago

“Poor quality product. Bought three years ago, used less than 2 years. Outside cover had two tears, looks like the cover material’s quality is poor. The tent frame is wobbling too. From my 30 years camping experience. This is definitely one of worst camping products I ever bought. Definitely not recommend to buy this product.”

Helpful Report

Posted 11 months ago

“Hi Tentworld, Very sad to say I am heartbroken in the quality of the item I purchased - RV3 tent. Have taken it out of the box and set it up I. My garage for a test run before the weekend when I am suppose to take it away for a camping trip and the tent has a hole in it… I hope you can make sense of this - as I am unable to.”

Helpful Report

Posted 1 year ago

Hi Krystal, Thanks for your review and sorry to hear you are having issues with your tent. All of our products are covered by manufacturer's warranties and we encourage you to email support@tentworld.com.au so that we can help where possible. Thanks - Tentworld Team

Posted 1 year ago

“Brand new Companion rechargeable lithium dual zone fridge/freezer 75L already have an internal light not working, unable to remove the internal battery even though it stated that it could be removed. Also had an error code of F1. Rang the store up to explain issues and was told to go to the store. Went all the way to the store and was told to take it straight to the repair company. Should have told me over the phone of the repair company rather than having to drive all the way to the store than all the way to the repair company. (Opposite directions) No offers of a swap, haven’t even had it for 24 hours yet either. Not happy.”

Helpful Report

Posted 1 year ago

Hi, We are sorry you have experienced issues with this model. We are surprised as to what had occurred in this case as this model is typically a reliable and strong performer. We are sorry to have directed you to come in store for testing before needing the expertise of a Companion service agent. Has the service agent diagnosed the trouble you have experienced as yet? If you require a copy of your tax invoice or would like further assistance in the warranty process, please do not hesitate to contact us by emailing support@tentworld.com.au ~Tentworld Team

Posted 1 year ago

“Very unsatisfactory response to query about misleading product information. Item missing from product supplied. Refused to provide missing item despite item being clearly listed in the product specifications.”

Helpful Report

Posted 1 year ago

“Horrible. I do not have my item I can’t believe you would ask for my opinion when I have logged a job not getting my stuff! Ridiculous”

Helpful Report

Posted 1 year ago

Hello Benjamin, thank you for taking the time to provide your feedback. We can completely understand your frustrations, especially when the gear we are excitedly awaiting takes longer than expected to arrive. Please rest assured that our Support team have received your ticket and they are actively working to get your delivery completed ASAP. ~ Thanks, Tentworld Online Team.

Posted 1 year ago

“Absolutely terrible customer service and follow up! Waited 6 weeks for my goods and every piece of communication was initiated by myself.”

Helpful Report

Posted 1 year ago

Hello there Dale. We're disappointed to hear that our support was less than your expectations. I can see that our team was actively working to have this resolved for you and was following up twice daily. Despite the poor experience you've had, we're glad to see that your situation has been resolved. ~ Thanks, Tentworld Online Team.

Posted 1 year ago

“I waited over two weeks for my chair to arrive and when it did the arm was dented and the wine holder was bent, very disappointed.”

Helpful Report

Posted 1 year ago

Hi Lea, thank you for your feedback. We are certainly disappointed to hear that you are not satisfied with your purchase. Could you please send through supporting images to support@tentworld.com.au so that a member of our Warranty Team may assist? ~Tentworld

Posted 1 year ago

“Still waiting for the delivery. Tent was supposed to arrive 3 days ago. Can't blame Tentworld the courier company has been very difficult to communicate with and still have not given me an arrival date.”

Helpful Report

Posted 1 year ago

Hi James, A member of our support team will be in contact with you. ~The Tentworld Team.

Posted 1 year ago

“Item hasnt been delivered. Courier is uncontactable. Use a different service. They are bad for your company”

Helpful Report

Posted 1 year ago

Hi Tom, Someone from our support team will be in contact with you. ~The Tentworld Team.

Posted 1 year ago

“Unfortunately we received the incorrect colour chair (that we purchased to match one we’d already bought previously). On suggesting that the correct one be sent via the courier who delivered it & they pick up the return at the time, we were advised that this is not an offered service. We were told to drive to our nearest branch over a 1hr round trip & that they may not have the colour anyway. This then magically changed when I emailed back stating how ludicrous that would be for what was an online purchase. What would be the point? - simply gave up, the service contact could not have been more unhelpful, glib & snide, akin to the courier cost coming out of their own pocket. Emailing back & forth wasting even more of our time. They got what they hoped for ‘ customer gave up’ ….similar to dealing with a govt dept or Telstra.”

Helpful Report

Posted 1 year ago

“Not great, haven’t received my product yet and can’t get a hold of anyone!”

Helpful Report

Posted 1 year ago

“I had supplied the model nbr and name of my Companion 2-burner gaz stove asking for which knob should I order to replace a broken one, sinceTentworld was showing two different types of such knob as well as my 2-burner in their catalogue. I followed the advice, received a package with 2 knobs, but they do not fit. I was advised to go to my nearest Tentword dealer with my 2-burner gaz, but I do not drive and I could not see a convenient public transport option.”

Helpful Report

Posted 1 year ago

Hi Jean-Claude, thank you for taking the time to provide your feedback. We're disappointed to hear that your order has been less than you expected. If you contact our support team at Support@tentworld.com.au, they'll be able to investigate this for you. ~Thanks, Tentworld Online Team.

Posted 1 year ago

“Still not received our order!”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to provide your feedback. We're disappointed to hear that your order has been less than you expected. If you send an email to support@tentworld.com.au, they'll be able to investigate this issue. ~Thanks, Tentworld Online Team.

Posted 1 year ago

“Couriers Please are inflicting such an negative impact to Tent World, the worst delivery service in Australia, 11 days to get my parcel between 15 km radius… so poor so bad , I will recommend to pick up … never buy online .”

Helpful Report

Posted 1 year ago

“I have ordered an air mattress (not cheap: $ 277) for our camping trip on the 27 NOV. After almost 3 weeks we still waiting for it. Additional camping stuff we ordered somewhere else came from China and has all been delivered. But from Queensland to NSW (with Tentworld, Courier Please) takes weeks which is unacceptable and not what I expected when ordering with a big local retailer in Australia. It is impossible to get in contact with them.”

Helpful Report

Posted 1 year ago

Hi Pete, we are so sorry to hear you are having an issue with your delivery. We have passed this information on to our support team and they will follow this up and will be in touch with you. ~Tentworld

Posted 1 year ago

Tentworld is rated 4.7 based on 18,984 reviews