Unfortunately we received the incorrect colour chair (that we purchased to match one we’d already bought previously). On suggesting that the correct one be sent via the courier who delivered it & they pick up the return at the time, we were advised that this is not an offered service. We were told to drive to our nearest branch over a 1hr round trip & that they may not have the colour anyway. This then magically changed when I emailed back stating how ludicrous that would be for what was an online purchase. What would be the point? - simply gave up, the service contact could not have been more unhelpful, glib & snide, akin to the courier cost coming out of their own pocket. Emailing back & forth wasting even more of our time. They got what they hoped for ‘ customer gave up’ ….similar to dealing with a govt dept or Telstra.