Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,984 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot write a correct review because I have been waiting 3 weeks for my parcel”

Helpful Report

Posted 1 year ago

“To date my order hasnt arrived after numerous follow up they cannot provide resolution on a timely manner. My camping trip is past approaching so i have requested for a refund so i can buy another for my camping trip but they said they will have to arrange a return to sender. and wait for it to arrive before a refund can be processed, how can i do a return to sender when to date it has never arrived. Obviously they do not care about the urgency of the matter. Its my first time to use this website and very regretful.”

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Posted 1 year ago

“So, first tine camping in brand new tent. Read instructions, tied down 100% corredr use extra guy rope and pegs. Checked and re checked... low behold, the tent collapsed under a gust of wind snapped on day 2 .. have photos be hesitant to but this product as not good.”

Helpful Report

Posted 1 year ago

Hi Sarah, thank you for your review. We are sorry to hear that you have had a negative experience with your tent. A member of our Support Team has reached out to you in regard to this. ~Tentworld

Posted 1 year ago

“Still waiting was apparently sent 17 July”

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Posted 1 year ago

Hi Chris, Thank you for your feedback, and we are sorry to hear of the delays with your parcel. Our support team have been in touch via email, and we would like to assure you that we will work to have this resolved for you as soon as possible. Thanks! - Tentworld Online Team

Posted 1 year ago

“While purchases competitive and delivery reasonable after sales service is rubbish”

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Posted 1 year ago

Hi Rhea. We are certainly disappointed to hear that you have had a negative experience. A member of our Support Team has reached out to you in regard to this. ~Tentworld.

Posted 1 year ago

“15 days since i placed the order and I still haven't received my goods.”

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Posted 1 year ago

Hi Glen, thank you for letting us know. We are certainly disappointed to hear that you are yet to receive your order. A member of our Support team has reached out to you in regard to this. ~Tentworld

Posted 1 year ago

“Purchased online 19th June now 5th July, still have not received goods or a phone call from either tent world or Courier Please who seem to have lost items.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you for your review. We are sorry to hear of your frustration with the delivery and apologise for the inconvenience caused. Please know our team is doing everything they can to locate your parcel and get this resolved for you. If you have any further questions or concerns please feel free to contact us directly at support@tentworld.com.au.

Posted 1 year ago

“Ordered a $2200 awning, didn't arrive with any hardware that it was meant to arrive with, rang the local tentworld store who said the warehouse made a mistake but online is a different department so they couldn't help. Item also arrived damaged. Now start the long and painful process of trying to get the correct items out of tentworld online. Items arrived after over month of me hassling staff. Have seen this same review across several platforms of the warehouse letting down tentworld online with not supplying all the items to be delivered. There won't be anymore online purchases from me with tent world in store only from now on”

Helpful Report

Posted 1 year ago

Hi Cory, Thank you for your review and feedback. We are sorry for the frustrating experience you had with your recent purchase with us. It is disheartening to hear that the awning did not arrive with the necessary hardware and was also damaged upon delivery. We understand how inconvenient and disappointing this must have been for you. Our efficiency in our response in providing you with timely service also fell short of our own standards in this instance. Your experience in this has caused a review of this particular product in how these are handled so as to prevent a reoccurrence. We thank you for raising this important issue. ~Tentworld Team

Posted 1 year ago

“3 weeks and it's still not here,they never answer emails,so I rang and was told ,they would ring me,but couldn't do that either”

Helpful Report

Posted 1 year ago

Hello Philip, we're terribly sorry to hear about the delay in your order arriving and that you've had difficulties contacting us. Our customer service is our highest priority so it's incredibly disappointing to hear that we've failed you in this regard. I have not been able to locate any email communications from you, are you able to advise which email you sent your messages to? Furthermore, looking into your tracking, I can see that this item has been delivered as of the 29th of May and is awaiting collection at the Singleton DC. Please contact our team on support@tentworld.com.au if you require any further assistance, we'd also love to hear from you on how we can better service you in the future. Thank you.

Posted 1 year ago

“Kawana Qld store Manager is absolutely disgusting and detestable with no customer service skills whatsoever. Unhelpful when we purchased our tent and then when we put it up to check it and it was faulty. Took photos CLEARLY showing the problem, the girl who served us said "oh yes shouldn't be a hassle I can clearly see the problem". Gets the manager and he says no we need to put it up to inspect it, doesn't even look at the photo. Refuses to put it up to inspect then, even though its a 3 min instant up tent & we offer to help put it up. 3 staff on and barely a person in the store being Sunday afternoon. Tells us maybe we'll do it today maybe we won't. Was blatantly rude and showed no intention of helping. So we are $$$$ out of pocket and no tent - until he decides if he wants to refund it or not!!”

Helpful Report

Posted 2 years ago

“Still haven’t got my parcel after 2 months not good 👎”

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Posted 2 years ago

Hi Michael, thank you for reaching out. We are certainly disappointed to hear that you are yet to receive your order. A member of our support team will be reaching out shortly. ~Tentworld

Posted 2 years ago

“Absolutely appalling. One month since I've ordered my parcel, still hasnt' shown up. I had hesitations about going with you guys over my usual outdoor gear supplier, won't be doing that again. I get that Couriers Please are to blame, but this isn't the first time I've had issues with them. Start using reputable business partners so your business doesn't look so incompetent.”

Helpful Report

Posted 2 years ago

Hi Tim, We are disappointed to learn that your delivery had not yet taken place. We shall lodge an enquiry with the courier to have your order delivered as soon as possible. We shall be in touch with you via email as information comes to hand. Thank you for letting us know and we are sorry that this has occurred. ~Tentworld Team

Posted 2 years ago

“I ordered a pair of boots on line that were delivered on time. Unfortunately the size was not reflective of what actually fitted. Took them back to Tentworld Brendale and they gave me a store credit which I added another $80 and used it to buy a pair of TAS zip side boots. Total $180 Within 5 short wearings of the boots, two holes appeared in the side. Looked like they were made from recycled cardboard. Took them back and have not heard anything since. Been about 6 weeks. Really poor product support and service”

Helpful Report

Posted 2 years ago

Hi Robert, thank you for your review. I am sorry to hear that you have had a negative experience with us. I have passed your information onto the friendly team at the Brendale store. Please keep an eye out on your email inbox, as they will be in touch shortly. ~Tentworld Online

Posted 2 years ago

“Tentworld's refund policy only allows an exchange or gift card - no refunds so be aware - they will hold your money for up to 3 years if you don't have anything else that you want to purchase. Other companies like BCF and Anaconda provide full refunds so Tentworld needs to get their act together and provide better customer service!”

Helpful Report

Posted 2 years ago

Hi Debbie, Thank you for your feedback. We will refund any order that has been assessed and approved under warranty. For a return that is a change of mind, however, we offer a credit for this amount which is placed on a gift card for future use. Gift cards have an expiration of three years. I hope this gives some further clarity. Further information regarding our returns policy can be found on our website here: https://www.tentworld.com.au/returns-policy

Posted 2 years ago

“Have not received my order as yet”

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Posted 2 years ago

“Did you send me a returned item? There's a tear in it and no fly.”

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Posted 2 years ago

Hi Steven, Thanks for your review and sorry to hear you are having issues with your tent. All of our products are sent out brand new and covered by manufacturer's warranties and we encourage you to email support@tentworld.com.au so that we can help where possible. Thanks - Tentworld Team

Posted 2 years ago

“What I got was rubbish”

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Posted 2 years ago

Hello Russell. Thanks for taking the time to provide your feedback. We're saddened to hear about your disappointment with your purchase. If you could please reach out to us at Support@tentworld.com.au, our team will help to resolve this issue. ~ Thanks, Tentworld Online Team.

Posted 2 years ago

“Ordered item was never sent”

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Posted 2 years ago

“Items did not arrive. Got lost. I paid for extra luggage to take the items but I couldnt.. Very poor.. The team was not even trying to provide any compensation for this..”

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Posted 2 years ago

“I still have not received the product I ordered, nor does anyone know where it is.”

Helpful Report

Posted 2 years ago

Hello there, thanks for taking the time to provide us with your feedback. We're sorry to hear about the issue with your order and would like to help have this resolved for you as quickly as possible. If you could please reach out to our support team at support@tentworld.com.au, our delivery experts will work to have your product in your hands ASAP! ~ Thanks, Tentworld Online Team.

Posted 2 years ago

Tentworld is rated 4.7 based on 18,984 reviews