Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,984 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my item past the estimated delivery date, and after contacting you about a broken consignment number you can’t find the item nor can couriers please (your courier). Not a good experience at all”

Helpful Report

Posted 2 years ago

“Tent world are okay but your delivery of order is disgusting. Ordered 14 Feb still have not received surely Queensland to Central Coast does not take that long. Will not buy from Tentworld again as very unhappy.”

Helpful Report

Posted 2 years ago

Hello there Gai. Thanks for taking the time to provide your feedback and we can definitely appreciate the concerns you've raised. Unfortunately from time to time, deliveries can run into some odd issues; however, I understand that our support department is currently working diligently to have your situation resolved and we're hopeful you'll have your gear in your hands shortly. ~ Thanks, Tentworld Online Team.

Posted 2 years ago

“Disgusted with the service. No good will for the customer. Partner bought a $380 dollar product that was wrong. We have been away and could not return within the required ‘7 days’. Product unopened and manager refused to return for store credit. When previously approached employee said on a case by case basis they will return for store credit. I have spent a lot of money at tentworld over the years. Never again. Go to BCF Tweed Heads across the road, they would happily offer some good will to the customer.”

Helpful Report

Posted 2 years ago

Hi Louis, Thank you for your review and feedback. We are sorry to have disappointed you on this occasion. We shall be in contact with the store you attended to gather further detail as to what occurred. Thank you for letting us know. ~Tentworld Online Team

Posted 2 years ago

“I have not received the product yet”

Helpful Report

Posted 2 years ago

Hi Rob, Thank you for taking the time to provide us with your feedback. We have had a look into this for you and as you are located in WA, there have unfortunately been significant delays due to weather events. With this information, we anticipate that you will see your order by the end of this week. Should you not receive your order within this timeframe, please contact us at support@tentworld.com.au. We apologise for the inconvenience caused. Thank you ~ Tentworld Online.

Posted 2 years ago

“IT TURNED UP DAMAGED WHEN I WENT ONTO YOUR WEBSITE AND TRIED CONTACTING SOMEONE ONLINE I GOT NO REPLY I RANG AND SPOKE TO A YOUNG LADY AND SHE SHAID I WOULD HAVE TO SUBMIT PHOTOS AND SEND IT OFF TO SUPPORT. AS I HAVE LEFT HOME ON A TRIP THIS IS HARD AT THE MOMENT THE UNIT WAS NOT PACKED IN. ANYTHING ONLY A PLASTIC POSTAL PACK . I KNOW IT WAS NOT AN EXPENSIVE ITEM BUT IT WAS DAMAGED A RETURN AUTHORISATION SHOUD BE SENT ALONG WITH A REPLACEMENT UNIT AS YOU HAVE MY MONEY AND I HAVE A UNIT THATS NOT RIGHT CHEERS ALEX”

Helpful Report

Posted 2 years ago

Hi Alex, Thank you for taking the time to provide your valuable feedback. As you have mentioned, we have requested that you please provide us with images of the damaged product so we can help you with this claim. Should you wish to still reach out to us, please send pictures to support@tentworld.com.au so that we can get the ball rolling. Thank you and we apologise for any inconvenience caused. ~ Tentworld Online.

Posted 2 years ago

“My Oztrail Lumos 10 Person Fast Frame Tent has several holes in the fly and leaks. All you did is offer me a puncture repair kit for a brand new tent. I will never buy anything from your business again.”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for your feedback. We would like to clarify the resolution option you were provided was one for your consideration but not the only option we can provide. We have recently reached out to you via email with an offer to replace the entire tent.

Posted 2 years ago

“Paid for the shower stand over 3 weeks ago but haven't received it And no correspondence from them at all”

Helpful Report

Posted 2 years ago

Hi Grant, Thank you for taking the time to provide your valuable feedback. This is quite concerning we have received confirmation that your order was delivered to you on Friday 13 Jan 2023. Could you please reach out to our support team at support@tentworld.com.au so that we can look into this further? Thank you and we look forward to resolving this for you. ~ Tentworld Online

Posted 2 years ago

“Quoted $220 for a tent to find it then scanned at $389. They would not honour the quoted price. Would have otherwise been a great buy.”

Helpful Report

Posted 2 years ago

Hi Malcolm, This is a peculiar circumstance and we would like to investigate further. Would you please send an email to feedback@tentworld.com.au with the quote if you were provided with one? If not, the model of the tent and the date on which you were advised of the $220.00 price and when you were advised of the $389.00 price? We certainly do not want our customers to experience this and would like to clear up any misconceptions as quickly as possible so that this doesn't occur again. Thank you for letting us know and for your cooperation. ~Tentworld Online Team

Posted 2 years ago

“I ordered 2 two chairs which were supposedly picked up by couriers please on 28 Dec for delivery less than 3 hours north of Brisbane, today is 11 January still no delivery. Courier tracking system is useless your customer service was not much more helpful. I dealt with your company online and in store but this maybe last time.”

Helpful Report

Posted 2 years ago

“Ordered online as free delivery “in time for Christmas” was offered. An apparent “internal error that has been investigated” has been the apparent cause of delay. After spending over $1000, it’s now after Christmas and my items still are no where to be seen. Limited communication from Tentworld, and couriers are impossible to contact. I’m sure they are better in person… be safe and don’t shop online.”

Helpful Report

Posted 2 years ago

“We have made a few purchases from Tentworld. The customer service has been positive. Most recently I purchased some privacy screens for our caravan. When we tried them, they were the wrong type - were hook and loop only (despite the salesperson advising they have the spline track). My husband tried to exchange, but there were no suitable products (shelves were almost bare in the store). We then discovered that the Tentworld policy does not allow refunds, only a credit note. This is ridiculous when purchasing things like this that are variable and specific. We will choose to shop elsewhere in the future for peace of mind.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review and feedback. We would like to know more about what happened in this case. Would you please email contact@tentworld.com.au with a copy of your tax invoice? If you can also include the name of our staff member who advised of the spline track and any other information that would assist in our investigation would be most appreciative. We are sorry to have disappointed you on this occasion. ~Tentworld Team

Posted 2 years ago

“This was a very disappointing experience”

Helpful Report

Posted 2 years ago

Hello David. We're sorry to see your recent experience with us has been disappointing, our Support Staff are still working towards an amicable resolution to your case and are eager to see this resolved at the earliest opportunity. In the meantime, please feel free to email feedback@tentworld.com.au with a full recount of your experience and frustrations. Your feedback is valuable and assists in constant improvements to our procedures and policies. ~ Thanks, Tentworld Online Team.

Posted 2 years ago

“I have not got it yet. Must be going via Ukraine.”

Helpful Report

(Warehouse) - Posted 2 years ago

Hi Ian, thank you for your feedback. We apologise for the extended delay with your order. Please be aware that all carriers across the country are currently experiencing higher-than-normal parcel volumes due to the busy festive season. Unfortunately, the delays due to this reason and other variables such as weather events, are outside of our control. However, we have looked into the tracking associated with your consignment and can see that this order is currently on board for delivery either today or tomorrow. Please reach out to us at support@tentworld.com.au should you have any further concerns and we will do our best to assist where possible. Thank you ~Tentworld Online

Posted 2 years ago

“Seriously faulty item, made things nearly impossible to return, didn’t follow consumer law. Staff arrogant. Go with Snowy’s.”

Helpful Report

Posted 2 years ago

Hi Steve, Thank you for your review and feedback. We are sorry to have disappointed you with your recent return request. We can assure you that ACCC and Fair Trading rules are met and exceeded in our obligations to our customers where each return is treated fairly on its merits. You are welcome to email us directly with further information as to what happened in this case to support@tentworld.com.au. ~Tentworld Online Team

Posted 2 years ago

“3 weeks and I'm still waiting for my purchase to arrive! 2 different couriers and my order has been to Sydney twice. Very disappointed with this service.”

Helpful Report

(Warehouse) - Posted 2 years ago

Hi Mick, thank you for your valuable feedback. Please be aware that all carriers across the country are currently experiencing higher-than-normal parcel volumes due to the busy festive season. Unfortunately, the delays due to this reason and other variables such as weather events, are outside of our control. However, our support team is already currently actively working to have your case resolved and will endeavour to provide an update as soon as it becomes available. Please reach out to us at support@tentworld.com.au should you have any further concerns and we will do our best to assist where possible. Thank you ~Tentworld Online

Posted 2 years ago

“Ordered things online waited till said were available. Due to arrive 2nddec.rang 2 weeks agosaid be here soon and did notfollow up.Rang back after investigation said 15 to 30 days to sort out. Needed gear for Christmas so bought in store and have to take other back might be away when it comes. Just a mess and so busy at this time. Not very happy”

Helpful Report

(Warehouse) - Posted 2 years ago

Hi Dianne, thank you for your valuable feedback. Please be aware that all carriers across the country are currently experiencing higher-than-normal parcel volumes due to the busy festive season. Unfortunately, the delays due to this reason and other variables such as weather events, are outside of our control. However, our support team is already currently actively working to have your case resolved and will endeavour to provide an update as soon as it becomes available. Please reach out to us at support@tentworld.com.au should you have any further concerns and we will do our best to assist where possible. Thank you ~Tentworld Online

Posted 2 years ago

“I placed an online order for a product that I needed in a hurry, so paid accordingly for “Express Post” when I checked out on the online store. I was hoping that the express service would have my purchase delivered within 5 days. After waiting for shipping information or a tracking number or something and calling Tentworld it turns out that after 3 days my purchase hadn’t even been dispatched yet. So I cancel my order and requested a refund which was agreed upon, then two days later I get a dispatch notification, then I contact tentworld again to enquire about it, and basically get told that it’s just a glitch and if it’s been dispatched there’s not a great deal can be done about it. They managed to intercept it before it left the depot, but the whole situation was handled poorly, paying extra for an express service and then wait until the third day before it dispatched is very poor service to say the least.”

Helpful Report

Posted 2 years ago

Hi Todd, Thank you for your review and feedback. We are reviewing and implementing changes to improve our service. Particularly when Express Post is optioned when purchasing online. We are sorry to have let you down in this instance. ~Tentworld Online Team

Posted 2 years ago

“I am still waiting for my purchase to turn up.but I don't blame you gorgeous the none delivery just the none response when I told you it was mising”

Helpful Report

Posted 2 years ago

Hi Elizabeth, thank you for your feedback. A member of our online support team has already been in contact with you on 1/12/2022 to resolve the delayed delivery of your order. We will continue to investigate and monitor this issue and reach out as soon as we have more information. We apologise for the inconvenience. ~Tentworld

Posted 2 years ago

“Hi, cannot provide more of a review as I have not received my purchased item yet.”

Helpful Report

Posted 2 years ago

Hello there Michelle! Thanks for the feedback you have provided and we're sorry to hear that you have not received your goods yet. This is concerning as we have received a notification from the carrier that your goods had been delivered with your signature as of the 21st of November. Can you please reach out to our support team so we can work towards a resolution for this concern? You can contact them at support@tentworld.com.au ~ Thanks, Tentworld Online Team

Posted 2 years ago

“The package still hasn't arrived. AusPost keep delaying the delivery date. It is now approaching 3 weeks since the item was ordered. Unfortunately, who you select to deliver your parcels reflects on you and your company. Very disappointed and would not recommend Tent World.”

Helpful Report

Posted 2 years ago

Tentworld is rated 4.7 based on 18,984 reviews