Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of these arrived damaged and was told that i need to drive to my local store to get it replaced, as to return it and have a new one sent out will take a min of 4 weeks. The local store is 30min away which will be an hour and a half round trip which will cost me $180 in time away Totally unacceptable.I will not be using Tentworld again and will be informing all my customers the same”

Helpful Report

Posted 2 years ago

“Still waiting for delivery more than two weeks after paying. Customer service just make excuses. Now advised we have to wait outcome of a15 day enquiry process for TOLL to work out where our item is. Why cant Tentworld just replace it and send another?”

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Posted 2 years ago

“TREVOR. A month has nearly gone by, and I am still waiting for my parcel. It has either been lost or delivered to the wrong address? Below are screen shots of the tracking number. Regards, Mark Colman. Sydney, NSW.”

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Posted 2 years ago

“Ordered item which was told was in stock only to be later told 2 weeks later that it was not in stock. Yet to try item. But review is for Tentworld”

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Posted 2 years ago

Hi Tony, Thank you for your review and feedback. We apologise for the incorrect information that may have been given to you upon purchasing. We do have a number of Maxtrax Indeflate's still on order and we are expected to receive these in approximately two weeks time. We are sorry for the confusion caused here. ~Tentworld Online Team

Posted 2 years ago

“I bought a Gas stove but it's not working well. one of the burners has issue and can't use it.”

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Posted 2 years ago

Hi Mustafa, thanks for your email and I am sorry to hear about this issue. So that we are able to assess this item fully, could you please send an email to support@tentworld.com.au, with a complete description of the issue and a video if possible? From there we will be able to let you know how we can assist in getting this resolved for you. Thank you - Tentworld Team.

Posted 2 years ago

“Sent the wrong items, still waiting for them and didn't have them in time for camping. Dont worry, I got an apology which really helps.”

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Posted 2 years ago

Hi, Thank you for your review and feedback. We apologise for the error that had been caused. Careful attention is given when dispatching orders, however, the odd item had slipped through our systems. We are sorry that this occurred to your order. Having investigated this further we have since corrected this problem and the correct item has been dispatched. Kind regards, Tentworld Online Team

Posted 2 years ago

“Was very u happy that it did not fit and I could not exchange”

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Posted 2 years ago

Hi Melissa, Thank you for your review. Due to hygiene reasons, we can not return Selkbag Wearable Sleeping Bag. These are viewed in a similar circumstance to under Thermals and/or underwear or swimwear. We apologise for the inconvenience caused. Kind regards ~Tentworld Online Team

Posted 2 years ago

“Still havent received the product..was ordered on 17/5/2022.....maybe I will let you know whenever we get it.”

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Posted 2 years ago

Hi Anita, Thank you for your feedback. I have had a look into this one for you and can see that your parcel was dispatched as of 17/05/2022. We have raised a formal investigation and have responded to your email. If there is anything further we can assist with, please let us know and we will be happy to assist. - Tentworld Team

Posted 2 years ago

“Still haven't received my item. Its been 3 weeks.”

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Posted 2 years ago

Hi Daniel, Thanks for your feedback. We are sorry to hear that you haven't received your item within the last 3 weeks. We are happy to raise a formal investigation into this for you, please reach out to us at support@tentworld.com.au and we will raise a formal investigation for you with the courier for this. Thank you - Tentworld Team

Posted 2 years ago

“I am a long term customer but was disappointed in my last purchase, I bought a stove, happy enough to take the one in the damaged box as the young man had a quick look at it, when i got home the stove was damaged, like it had been dropped, fins and top plate were bent, upon returning it, the gentleman that served me seems angry and questioned me like i had damaged it, that's how I felt anyway, I said to him that I had not dropped it as i would not do this to this company/owner as I had been coming to them for years, they exchanged it for the other one on the shelf, it also had a slight bend in the top plate, but was able to be bent back straight, the younger gentleman who seemed in charge that day(a Sunday)said twice that Coleman were a rough product. I just went home feeling unbelieved by the store.”

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Posted 2 years ago

I Bradley, Thank you for your review and feedback. We apologise for what occurred here. I'm sure that it was never our intention to make you feel unbelieved and we are disappointed that it occurred. We shall investigate further what had happened in this case where more training with our staff is likely the outcome. We thank you for bringing this to our attention. ~Tentworld Online.

Posted 2 years ago

“I ordered an engle cover weeks ago and it hasnt arrived. We only live 3 hours away”

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Posted 3 years ago

Hi Coll, Thank you for contacting us regarding your recent order with us. All deliveries from us get dispatched from our SE Queensland warehouse. I have had a look at the tracking for your order and can see that your parcel was recently scanned into the Kewdale Parcel Facility, and you should see the item shortly. We apologise for the delay and look forward to you receiving your order. In the meantime, if you have any questions, queries, or concerns, please don't hesitate to reach out again. - Tentworld Team

Posted 3 years ago

“Tentworld are extremely inflexible with their delivery arrangements. They verbally promise that goods can be delivered within a certain timeframe, and then when this isn't actioned, they then abandon all care and wash their hands of the transaction. I am extremely disappointed in this company. I have no goods and Tentworld doesn't care. Big company equals very poor service.”

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Posted 3 years ago

Hi, thank you for your review and I am sorry to hear about this. I have had a look into your order and I can see that we did dispatch your order the day after you placed it and was delivered to your nominated address 3 days after dispatch. Moreover, as you requested our team has attempted to redirect this to another address but due to the prompt delivery, we were unable to intercept this one in time. As this has been delivered to the address on your invoice there is, unfortunately, nothing further that we are able to assist with. Thank you - Tentworld Team.

Posted 3 years ago

“Staffs always busy for chatting. Never care about customers. So lazy and rude”

Helpful Report

Posted 3 years ago

Hi Hana, Thank you for your review and feedback. We are disappointed to learn of your experience. We would like to know more so we can correct this issue. We would be grateful if you write an email to feedback@tentworld.com.au with which store you attended and the date and approximate time? We shall then investigate further to prevent a reoccurrence. Thank you for letting us know and for your assistance. ~Tentworld Online Team

Posted 3 years ago

“My order is LOST - somewhere between your warehouse and the delivery group. You have advised it will take 15+ days to either find it or refund me. I AM NOT HAPPY!”

Helpful Report

Posted 3 years ago

Hi Susan, Thanks for your feedback regarding your recent order with us. We apologise for the delays you are facing, however, the 15 business day timeframe for our investigation is so we can allow our couriers to conduct depot and vehicle searches to locate any article/s in their care. We understand that this is not an ideal situation, and we are working on your case constantly to have this resolved for you as soon as possible. In the meantime, if you have any questions, queries, or concerns, please don't hesitate to reach out again. - Tentworld Team.

Posted 3 years ago

“I will never shop tentworld again/ last year I ordered 4x items for camping trip & waited 2x weeks before I contacted the store only to be told you had a cliche in your system or something like that. Then I purchase a $1400+ companion camp fridge + COVER 2 weeks ago only not to receive any COVER . Then I,m told I have to wait 15 days for your investigation before any refund or replacement. Great going.NEVER AGAIN. Hows that for a review.Bet you dont post this one”

Helpful Report

Posted 3 years ago

Hi James, really sorry about the delays you've experienced with your delivery. Looking up your case, I can see that your fridge & transit bag did get split in transit. Unfortunately, this is quite normal because the transit bag can go through automatic conveyor systems, and the fridge has to be manually sorted (too large for the conveyor system). Because of this, its quite normal to see them be split across days. Not usually as far apart as this. Sorry for the hassle, and the anguish this caused you. I hope you enjoy your fridge!

Posted 3 years ago

“I was given a gift card for my birthday by my children and went to a physical store selected a product and presented my gift card as payment. The staff member told me that gift cards could only be redeemed online, as far as I could see this wasn’t mentioned anywhere on the website. I am a very disappointed long time tentworld customer”

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Posted 3 years ago

Hi Lillian, Thank you for your feedback. We are sorry this has occurred. We shall communicate this further with our stores so that the procedure is clear in converting an online voucher to be able to be redeemed in-store. Can you advise which store you attended so that this store can be targeted specifically? Thank you in advance. ~Tentworld Online Team

Posted 3 years ago

“My order was not complete. I was missing the ropes pegs etc. I was told by the Browns Plains branch I need to ring head office. Rang and got a answering machine which said staff are working from home. I left a message to have someone contact me and 4 days later still no response. This is poor customer service.”

Helpful Report

Posted 3 years ago

Hi Greg, I'm sorry about your experience. It is likely that you rang Darche (The suppliers head office) and not Tentworld. Our number is 1300836896 and we are here 6 days a week and all working from head office. I will get someone in the support team to reach out to you so we can fix the issue for you. Cheers Tentworld

Posted 3 years ago

“I would really like to rate the delivery time and quality of the product but am still waiting. The last advice was that is was hopefully to be delivered a month later than originally planned.”

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Posted 3 years ago

“I sent my nephew a $200 voucher. When he went to the counter with his lean to tent was told it only covered on line orders. So after he bought it I rang the shop and said some ague like he has to be in the shop for 30 min , amd they had a new system, so he has the tent and still $200 voucher sitting there, I’m really annoyed about it!!!!!”

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Posted 3 years ago

Hi Theresa, Thank you for your review and feedback. We do make a distinction between online and in-store vouchers due to the different systems currently in use. We are working on a fix for this so that they are interchangeable. In the meantime, the store can convert the online to an in-store one, however, it may take them time to achieve this. Alternatively, you are welcome to use the online gift voucher and shall dispatch to your address from our warehouse. I hope this helps. ~Tentworld Team

Posted 3 years ago

“order has not arrived tracking not working i have contacted your company they are trying to find out from courier whats going on but nothing so far and i really neede this gazebo fir my market stall on easter friday very disappointing”

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Posted 3 years ago

Tentworld is rated 4.7 based on 18,986 reviews