Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,984 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called ahead desperately looking for a BBQ part, spoke to a bloke, said he new what I wanted & needed, with plenty in stock! He ASSURED me he had what I had been shopping all over town for. I Drove 2 hours on a Friday afternoon to arrived and be told, NO sorry, don’t carry it! So basically LIED just to get a customer into the store! VERY WRONG!!”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. We are disappointed to learn of your experience in this case. We would like to uncover some more information so we prevent this from occurring. If you would email us at feedback@tentworld.com.au with which store you called and attended, on which day and time, and the parts you were chasing. This will greatly assist in our investigation. We are sorry that this happened. ~Tentworld Team

Posted 2 years ago

“Soooo slow”

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Posted 2 years ago

Hi Felix, Thank you for your feedback. Having investigated your order, it appears the item was out of stock at the time of ordering and stock had arrived to us a few days later which is why dispatch wasn't the same day as the day you had ordered. Apologies for the inconvenience caused. ~Tentworld Team

Posted 2 years ago

“Have not received item”

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Posted 2 years ago

“Absolutely pathetic customer service - shop anywhere else”

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Posted 2 years ago

Hi, We would like to know more about what occurred in this instance. This certainly is not the feeling we want to leave with our customers. If you would email us at feedback@tentworld.com.au with as much information as possible including the date and time of your attendance, and which store you attended. Or let us know if it was an online order for delivery and include your order number. We wish to identify and rectify the problem you had encountered as quickly and effectively as possible. ~Tentworld Team

Posted 2 years ago

“I paid for my order on October 30th. It was partly delivered and I'm still waiting for the rest of my purchases. After contacting Tentworld to try to find out where the rest of my order is, I have been fobbed off with "Sorry we'll check with the delivery people, but we can only do that by email" and nothing further is heard until the next time I ring and complain. I'm still waiting to find out where my purchases are. This is a shoddy operation and I wouldn't recommend them to anyone.”

Helpful Report

Posted 2 years ago

Hi Lynnette, thank you for your valuable feedback. We also encourage you to express your experience to feedback@tentworld.com.au as it helps to improve our policy and practices. Our support team is also currently actively working to have your case resolved and will endeavour to provide an update as soon as it becomes available. Please reach out to us at support@tentworld.com.au or 07 4634 4150 should you have any further concerns and we will do our best to assist where possible. Thank you ~Tentworld Online

Posted 2 years ago

“Your delivery service is terrible. I still don't have my items and I have not recieved my refund. Totally disappointed as this is the second time this has happened”

Helpful Report

Posted 2 years ago

Hello there Natalie, thank you for your feedback as it helps to improve our policy and practices. We have, however, reached out to you as of the 11th of November in order to provide a resolution to your case. If you could please respond to our support teams request, we will be able to proceed. Thank you~

Posted 2 years ago

“Still haven’t received the product”

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Posted 2 years ago

“I'm still waiting for half of my order. Not good enough.”

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Posted 2 years ago

Hi Lana, thank you for reaching out. A member of our Support Team will reach out to you via email about your delivery issue. We apologise for the delay with your order and want to help you out as best we can. ~Tentworld

Posted 2 years ago

“I have not received the products I ordered online .It was said to be in stock. So not sure if it is coming or not.”

Helpful Report

Posted 2 years ago

Hi Cameron, I'm sorry to hear that your order was delayed with its delivery. I've looked into your order and can see the tracking indicates your items were delivered today. Should you need any other assistance, please feel free to contact our support team at support@tentworld.com.au. Thanks! ~Tentworld Online Team

Posted 2 years ago

“Still haven't received either item I brought!!!”

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Posted 2 years ago

Hi there Lisa, I'm sorry to hear that your items have yet to arrive. I've looked into your order and can see the tracking indicates both of your items are available for collection from the Mundaring DC. I hope this information helps and should you need any other assistance, please feel free to contact our support team at support@tentworld.com.au, thanks! ~Tentworld Online Team

Posted 2 years ago

“I predominantly shop at Tentworld and don't write reviews often unless I've had a fantastic or terrible experience. Most of the time, my shopping experience it's pretty standard. My complaint is about the store Manager at the Prospect store in Adelaide. Over the last couple of years, I have had interactions with this man and to say his people skills are nonexistent is an understatement. At first, I thought, mmm, he's just having a bad day however his poor attitude towards me on products I enquire about is regular and, in my view, terrible. I once commented on an Rv5 tent on display with an oversized stretcher pressed against the fly screen under the large shop air conditioner. The tent was visibly moving in the wind. I said, "the wind will wear a hole in the screen if you're not careful". He dismissed my comments I felt belittled in front of other customers; I replied it happened to me on the beach. On another occasion, I commented to another employee who was serving me about what direction the stovepipe on the Ozpigs should go to prevent the soot or creosote from leaking out and causing a mess and a fire hazard. The manager (uninvited into the discussion) had a different view and said it's that way to prevent rain from entering the pipe. Whilst that may be true, it is pretty non-sensical, considering a hot stovepipe will turn any rain to steam, and what are you doing with that in the rain anyway? To prove his point, he grabbed the manual and placed it in front of me when I was paying for another item. Narcissistic and not open to any alternate opinions. I would not return to the store, but it's the only one near me.”

Helpful Report

Posted 2 years ago

Hi Louis, Thank you for your review and feedback. We are disappointed to hear about your experience. We shall investigate with the store and implement measures to improve this service. Thank you for letting us know. ~Tentworld Online Team

Posted 2 years ago

“I brought a $170 headlamp. Got it and the battery was dead and wasn’t able to be charged. Took to nearest tentworld and it was replaced. Took home. Went to use it and unable to as product turns off and doesn’t stay on. Took back to tentworld and was informed that it would need to be sent for warranty. Regardless that I hadn’t used at all. Was told we don’t know how long this will take. Still waiting to receive my product back.”

Helpful Report

Posted 2 years ago

Hi Raymond, Thank you for your feedback. We are surprised and disappointed to hear of the trouble you are having with your headlamp. We have been in contact with our store where you dropped the headlamp in and they have advised that it has been sent to the manufacturer for assessment. We hope this won't take too much longer before we have a resolution for you. ~Tentworld Online Team

Posted 2 years ago

“Hi there ive had this light for a short time now and used it only a few times .now it wont go any brighter than a dull light ive performed a factoy reset to no avail. Id like to return the light for a replacement or refund please. Prior to this happen it was intermittent flickering now only has 3 super dull lights”

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Posted 2 years ago

“poi9u8y9uiop”

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Posted 2 years ago

“If you have nothing good to say, say nothing at all ! However in this case, tentworld is just far out man, super switched on staff, nothing to much trouble, prices unmatched, a fantastic experience, do yourself a favour and give them a visit, you’ll be glad you did. Jon M.”

Helpful Report

Posted 2 years ago

Hi Jon, Thank you for your review and feedback. It's much appreciated. However, we are confused with the one-star rating you had given us. Is there something that needs to be improved upon? If there was something further you are welcome to email us at feedback@tentworld.com.au If this was a mistake, are you able to amend the rating at all? Kind regards, Tentworld Online Team

Posted 2 years ago

“Sadly we had to locate our delivery at a contruction site couple of doors down the street as couriers please left items at incorrect address. How they thought a portloo was a safe place we will never know, never mind checking the address. So no points to courier but tent world cannot be blamed.”

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Posted 2 years ago

“Not happy at all with my online experience. I wanted to return the camping stove,because the rack doesn't fit and there is several scratches. Even the box was damage. I didn't want it, so asked for a return. It turned up that I must send it back (my cost) or drive to Punchbowl (40min). The inspection is needed (even if I sent photos) and money back not guaranteed. If the team said that the stove is fine, they will send it back to me on my cost. So... I would pay twice for the shopping of item which I don't like and don't want in case that someone says that the scratches are normal for example. 🤦‍♀️ Such a ridiculous return policy! That was my first order and I won't be back again. When you shop online, it means you don't have time to do to the shop and there should be a chance to easy return.”

Helpful Report

Posted 2 years ago

Hi Marta, Thank you for your review and feedback. We are disappointed you are unhappy with our online return policy. Our online return policy does facilitate a change of mind however it is necessary for us to recoup the freight fees that are charged to our account in these instances. If the item is faulty, freight charges would not apply, but to determine if the item is faulty, we need to put our hands on it to assess the item. Options include attending your nearest Tentworld store which removes the chance of freight being charged, should the results of the assessment determine that the item isn't faulty. Further information on this and other return circumstances can be found in the footer of our website. I hope this helps to clarify the process. ~Tentworld Online Team

Posted 2 years ago

“The initial purchase was great and had a follow up call after to confirm everything was fine. Once the items had been sent from courier, they were picked up from your shop and taken to their depot where then they had said the items are too heavy to deliver? Yet they were able to pick them up from your store. I rang tent world support and it seemed like a mistake on the couriers behalf, but the support person was very lazy to follow up with the courier and only sent emails instead of calling to get the items delivered. In the end they still would not deliver and i would have to pick up myself. So i have asked for a full refund which i am still waiting on.”

Helpful Report

Posted 2 years ago

Hi Wayne, thank you for your review. I have had a look into this one and I can see that our support team has been working on this one very diligently for you to resolve it as quickly as possible. We have found that our best contact method is email as we are unable to call depots directly, meaning a faster resolution for our customers which is what we always try to achieve. As for your refund, we will process this as soon as we are able to. If you have any further questions please email our support team and they will be able to assist. Thank you.

Posted 2 years ago

“Won't ever buy from tent world again. Postage to areas other than capital cities is far too expensive. Advertising on websites is misleading postage is never free outside of cities.”

Helpful Report

Posted 2 years ago

Hi Gary, Thank you for your review and feedback. We have and are continuing to expand our areas we offer free shipping. Sadly, this has not come to your location as yet. More information in relation to free shipping locations can be found on our website under Shipping & Delivery. Thank you for letting us know. ~Tentworld Online Team

Posted 2 years ago

“Was sent wrong cord”

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Posted 2 years ago

Hello there Rick, thanks for taking the time to provide this feedback. We're sorry to hear of the mix-up with your order. We've alerted our support team to your review and expect a member of that team to be in contact shortly.

Posted 2 years ago

Tentworld is rated 4.7 based on 18,984 reviews