Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience all round. Rude and ill informed staff.”

Helpful Report

Posted 3 years ago

Hi Cheryl, We are currently investigating the circumstances surrounding your feedback. We apologise that your experience with us was not to our usual expectation on this occasion. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Terrible service, ordered a fridge after calling to check that it would be delivered to Brisbane within a few days, told yes ! it was dispatched on the Friday morning and still hasn't arrived in Brisbane . Couriers please don't even have record of the pick up and cant trace the item as they say they don't have it ... Tent world Customer Services say they sent it and can do no more ! We needed this for a trip and now don't have a fridge.... No one can tell me where the fridge is . I called many retailers before i ordered and Only ordered from Tent world as the warehouse was an hour from my home. Poor service from both Tent World and Couriers Please ..... I also hate it when the customer service person says All i can do for you is !!!! They could offer no solutions other than to sit and wait and hope it arrives ! We will never shop here again”

Helpful Report

Posted 3 years ago

“I Ordered and paid for a personal Locator beacon,when I hadn't received any notification of postage after 10 days I rang to find out why and was told the item wasn't in stock and I would have to wait about another 3 weeks before delivery, I cancelled the order and was refunded promptly which I appreciated but I should have been notified that the item wasn't available at the time of purchase.”

Helpful Report

Posted 3 years ago

Hi David, Thank you for your review and feedback. We are sorry we couldn't dispatch your order in the time you required it. We rely on our suppliers to give an estimate for when they, and in turn, we, receive orders from them. These estimates continued to be pushed backwards. We take your feedback into consideration in that communication to you regarding the delay should have been made to you. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Tentworld were very quick to accept my money however 3 weeks later and I am still yet to receive my goods to the value of $750. While I understand this is largely the fault of the delivery partner Couriers Please, Tentworld have done nothing to resolve this issue despite me now emailing them 2x per day. Terrible customer service and support, zero follow up and absolutely no answers or compensation provided. I will NEVER shop with Tentworld again.”

Helpful Report

Posted 3 years ago

Hi Vanessa, and thank you for your review. I do understand your frustrations with the delays, but these were due to all of the current weather conditions and along with that, I know that courier companies are still operating on lower than usual staffing levels. For this reason, we do need to allow for the investigation period so they are able to search all vehicles and depots to ensure that your parcel is not in their network. The good news is though I can see you have received one parcel and the second one is out for delivery today. If you do have any further issues with this one please let us know. Thank you - Tentworld Team

Posted 3 years ago

“Received my purchase 4 months after i placed my order and never received any word of delays from tentworld. Just a bit more communication would have been great”

Helpful Report

Posted 3 years ago

Hi Brenton, Thank you for your review and feedback. We apologise in the lack of communication regarding your order. We are implementing an improved method to have this resolved as soon as possible. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“has never arrived”

Helpful Report

Posted 3 years ago

Hi Peter, Thanks for letting us know. I have looked into your parcel for you and have been able to find that we are still waiting on a response back from the courier. We understand your frustration and are actively working on this case to be able to resolve this as soon as we can. Once we have more information we will be in contact again. ~Tentworld Team

Posted 3 years ago

“i wont buy any more things from here in the future. i purchased the item in jan but even until march the items has not arrived. when i purchased the item it says it will arrive in 2-3 weeks. it was refunded eventually. but i dont wish to go through this again.”

Helpful Report

Posted 3 years ago

Hi Yamin, Thank you for your review and feedback. We are sorry for the extended delay in receiving your items from our supplier. Upon making enquiries with our suppliers, we are given an estimate as to when items will arrive. These estimates are sometimes inaccurate and are pushed back due to logistical or manufacturing supply chain delays. We are sorry the result was to refund your order. We hope that these issues will smooth out in the near future. ~Tentworld Team

Posted 3 years ago

“I ordered 2 chairs. Only 1 arrived. I’m finding it very difficult to get a resolution.”

Helpful Report

Posted 3 years ago

Hi Allan, Thanks for the feedback. I have taken a look into this for you and can see our team is still in communications with the courier in regards to the location of your second chair. At this stage, we have had no significant update back from the courier. Once we have had a response, we will be back in contact again to make sure you have the most up to date information. In the meantime, if you have any questions, queries, or concerns, please don't hesitate to reach out again via email or phone. ~Tentworld Team

Posted 3 years ago

“Absolutely awful experience. Have lodged about 3 reviews, complaints, etc. All gone unresponded and still keep receiving the same link asking me to write more reviews about the experience? You need to pull yourselves together, terrible business.”

Helpful Report

Posted 3 years ago

Hi Daniel, Thanks for your feedback. I have had a look into this for you and can see that we have been in contact over the past few weeks and we have now completed your order and refunded you as per your request. We apologise for the not very good experience you have had with us. If there is anything we can do in the future to assist you, please let us know and we will be happy to help! ~Tentworld Team

Posted 3 years ago

“When sending a $40 stubbie cooler it should have been packed in a box. I received mine wrapped in plastic and my item had 2 small dents in it”

Helpful Report

Posted 3 years ago

Hi Tara, Thank you for your review and feedback. This item should have been packed in a box to avoid this occurring. Thank you for letting us know and we shall make the necessary improvement so that this doesn't occur again. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Extremely difficult to pack into its bag. Can only roll (can't scrunch) and then there is no way to tighten the roll. Normally sleeping bags that need to be rolled have two straps that you can tighten to assist getting it back in the bag. This is a problem from 20 years ago that you don't expect products to have now. In addition, Tent World's customer service was horrific. I called them within 1 hour of receiving the delivery and they said I was able to return the item. Then one day later they changed their mind and said I was unable to return it. It was a week long fight with their whole online team including Manager to eventually get a return. Have never gone through such an unreasonable process - will shop elsewhere from now on.”

Helpful Report

Posted 3 years ago

Hi Julian, Thank you for your review and feedback. We shall investigate what had occurred in this instance. It appears the result was a full refund on the sleeping bag. How we got there was not how anyone would have liked. Thank you for letting us know. Tentworld Online Team

Posted 3 years ago

“Thanks to you guys and your store and your poor communication I’ve now waited 2 weeks for my item to come from your head office in qld and still yet to receive with no updates Cheers 👍🏼”

Helpful Report

Posted 3 years ago

HI Corey, Thanks for your feedback. I have looked into this one for you and can see this is still in the hands of our trusty courier as of 02/03/2022. If you're able to reach out to us at support@tentworld.com.au, we will raise a formal investigation with the courier and keep you updated with new information as it comes to light. ~ Tentworld Team

Posted 3 years ago

“Extremely poor service. I understand shipping delays due to Covid, however, I wasn’t receiving updates unless I called and Tentworld continued to delay my order by a month. It got to 4 months later so I cancelled my order.”

Helpful Report

Posted 3 years ago

Hi Scott, Thank you for your review and feedback. The item on your order had been out of stock with our supplier and we had experienced difficulty in receiving reliable information. We are sorry for the delay and inconvenience this had caused.

Posted 3 years ago

“The tents fly has holes in it. I raised a case and have heard nothing.”

Helpful Report

Posted 3 years ago

“Started off having good customer service. Ended with horrific customer service”

Helpful Report

Posted 3 years ago

Hi Julian, Thank you for your review and feedback. We shall investigate how we could have improved the case of this return of your order. We want to provide a smooth experience and we are disappointed to learn that you do not feel this happened on this occasion. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“I have not received my order and they are very hard to respond. They have provided me with a Trecking number that the courier has said that they have not initiated the pickup. I have been waiting for a response from them for 3 weeks.”

Helpful Report

Posted 3 years ago

Hi Sam, Thank you for your review and feedback. We have opened an enquiry with our courier to assist in having your order delivered as soon as possible. We are sorry it has taken as long as it has to date. We shall update you with our progress with the email address you have supplied us on your order. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Poor communication. I understood that there was a delay with the manufacturer but really had to chase for an update. Every time I asked for an update, advised happy to refund, I just wanted the item - I was happy to wait, just need better customer service.”

Helpful Report

Posted 3 years ago

“Terrible service. Ordered a tent in November. It wasn't in stock but was advised that I would get the full order by mid January. End of January no delivery and no email to update. After multiple emails it finally arrived in February. After our planned camping trip. No compensation offered etc.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review and feedback. We are sorry that your order took much longer to arrive to you than we had hoped. Many suppliers had been facing stock shortages and delays to manufacture during this period. Moreover, delaying shipping and logistics generally have been reasons as to why the extended delay. We are actively implementing a method to keep customers up to date in changes to estimates. We are going as quickly as we can with this. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Never recieved my tent fly that I ordered and paid for . In dispute with your courier toll ipec . Why don,t you use auspost .”

Helpful Report

Posted 3 years ago

Hi Steve, Thank you for your review and feedback. The reason we can't use Australia Post for this item is that its packed size exceeds the maximum length that Australia Post can take. We apologise for the delay in delivery with this order. After looking into your tracking information it appears that your order has since been delivered. If this is not the case, please send an email to support@tentworld.com.au and we shall investigate this further. ~Tentworld Team

Posted 3 years ago

“Not happy still have not received my order,it's been a month,and yes I've allowed for extra time due to covid!!”

Helpful Report

Posted 3 years ago

Hi Toni, Thank you for your feedback. We apologise that your delivery is taking longer than we'd hoped. Upon investigation, we have opened a case with the courier and applying pressure to have your order delivered or to extract an update from them. We shall continue to do this until delivery occurs. ~Tentworld Team

Posted 3 years ago

Tentworld is rated 4.7 based on 18,986 reviews