Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the wrong product a tent instead of a mattress - had to send back before releasing the correct product that I ordered - it was then sent out via freight with signature which was not delivered to my door - had to take time off to pick up two days in a row as company depot was closed - my original order was to be post to my door - very un happy a simple order should not have turned to such a headache - will never order from you again”

Helpful Report

Posted 3 years ago

Hi Glenda, Thank you for your review and feedback. We are very sorry this occurred and is highly unusual that this happened. We are grateful for your cooperation in correcting the issue. We are reviewing our process to prevent a reoccurrence. ~Tentworld Team

Posted 3 years ago

“Im still waiting for my replacement because when i recieved it there was a hole in the mesh as indicated in photo i sent them its been over 2 weeks since our last email”

Tentworld 1 star review on 19th January 2022

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Posted 3 years ago

“Terrible service”

Helpful Report

Posted 3 years ago

Hi, really sad to see this 1-star review. Seems we've upset you somehow. If you could please provide detailed information on how we've let you down to contact@tentworld.com.au I'd appreciate the opportunity to investigate & if at all possible - try to make it right for you. Kind Regards, Tentworld team.

Posted 3 years ago

“VERY DISAPPOINTED with TENT WORLD TWEEDHEADS . Bought Darche limited edition single swag 3 days ago from them , erected it properly as I am an Outdoor education leader , it my job , l instruction teens how to do this daily . 3 days after leaving it up in backyard in mild weather, both end poles had snapped. SHOCKING QUALITY POLES ! I have used many good quality tents in my life & never 👎🏽 such short life of poles . To make matters worse, I can’t seem to get a refund, at tentworld , they told me I didn’t put it up properly & that it was most probably my fault, not the manufacturers ! They won’t take responsibility, they just told me to deal with DARCHE directly, or they can give me an instore credit. I am very upset with their customer service, especially with the woman who sold it to me knowing the quality was bad . I am never one to complain, but this is absolutely disrespectful & disgusting. DO NOT BUY THIS SWAG . Don’t support a company that sells products to people knowing how bad they are & that won’t give a refund on request.”

Helpful Report

Posted 3 years ago

Hi Tarnie, Thank you for your review and feedback. We are disappointed to learn about your swag. We note that we have received an email directly from you regarding this matter and we shall investigate and communicate through that channel. Thank you for providing the images as they will assist in our investigation. ~Tentworld Online Team

Posted 3 years ago

“One items wasnt in stock so my whole order was delayed a couple of months until I chased it up and got it seperated. Then when it arrived the items were faulty and I need to chase a warranty claim. Several months have past and I still haven't been able to use my purchases.”

Helpful Report

Posted 3 years ago

Hi Brendan, Thank you for your review and feedback. We are sorry you were disappointed with your recent experience with us. We hope to improve our communication where we request instructions to hold or split the order when items are out of stock. This is a situation we are aware of and are actively improving this important are as quickly as we can. Regarding your warranty claim, we are chasing this up for at the moment. We are confident that your next order with us will be much smoother. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Purchased a fridge transit system. Very poor plastic material. Rattles a lot when the vehicle is in a drive mod. Nil communication and shipment updates once the payment went through. Hope they improve communication.”

Tentworld 1 star review on 15th January 2022

Helpful Report

Posted 3 years ago

Hi Asif, Thank you for your review and feedback. We are sorry to hear that you are not totally happy with your Engel Slide-Lok. We have not had received feedback from other customers with a similar experience. However, we shall forward your review to Engel to assist in improving their products. We are aware of some technical difficulties with our communication at present. This is being investigated and will greatly be improved. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“I still have not received my order!”

Helpful Report

Posted 3 years ago

“I purchased a gazebo from tentworld. It is yet to arrive after 2 weeks. tentworld has asked for my experience, so all i can say is not getting the product is about the bottom of the experience outcome. I've put in a request to trace the product with Tentworld's courier company. They haven't responded yet. It shows that it is with the courier company, but hasn;t left the state its being sent from.”

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Posted 3 years ago

“hi , you have asked for a review , I have payed for my item's and have not recived them so this request is out of order and to say the less I will not be using tentworld down the track and will let as many people as possible know the service I recived”

Helpful Report

Posted 3 years ago

Hi Kristine, Thank you for your review and feedback. I have investigated the delay. This delay has been rectified and shall arrive to you shortly. I apologise for what had occurred in this instance. ~Tentworld Team

Posted 3 years ago

“Item still arrived, been over a month since I placed the order”

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Posted 3 years ago

“I have not received my purchase Please help !!!!!”

Helpful Report

Posted 3 years ago

Hi Mick, Having investigated your order it appears it's been delivered to you this morning. If this isn't the case, please send an email to support@tentworld.com.au with your order number and shall make enquiries with the courier. ~Tentworld Team

Posted 3 years ago

“Wow - what are tent world doing?!?!? Ordered a tent in Sep 21 after mutilple delays get told in late Dec delayed until Sep 22... cancel my order... 1 week later get an email saying its back in stock and can order online or pick up i store - hopeless... off to order from snowys...”

Helpful Report

Posted 3 years ago

Hi Jeremy, Thank you for your review and feedback. Estimated times in which stock arrives to our warehouse are given to us by the relevant supplier. These estimates had been hit and miss for quite some time, but have noticeably been unreliable for the last number of months. Sadly, it is the only way in which we can obtain any sort of estimate and surprises have been happening when stock arrives early and disappointment arises when stock arrives late. We apologise for the inconvenience this has caused.

Posted 3 years ago

“Delivery process was an absolute nightmare. Asked that the delivery be delayed or I picked it up from the local store but was advised would need request a refund or return the item that I wasnt actually there to receive. 10+ emails between their customer service without any proper solution. Would be extremely reluctant to buy from them again.”

Helpful Report

Posted 3 years ago

Hi Corey, Thank you for your feedback. We are sorry that this process was difficult. I would like to investigate this further to see the circumstances surrounding it. Would you send an email directly to feedback@tentworld.com.au with your order number so that this can be properly worked through to improve our service? Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“I still haven't received my item and have not had any updates about the delays”

Helpful Report

Posted 3 years ago

“Purchasing gift cards online locks you into using the online store an unable to use at local store. Poor form.”

Helpful Report

Posted 3 years ago

Hi Callum, Thank you for your review and feedback. We are aware that this process is frustrating and we are actively implementing a solution that a Tentworld voucher can be used both online and in-store. For the moment, however, it does take some time to change over the voucher to use in-store due to a manual process. If this has not already been requested, please send an email to contact@tentworld.com.au with the details of the online voucher you have. I hope this is of assistance. ~Tentworld Team.

Posted 3 years ago

“Very efficient service the week before Christmas. Very happy with the speed of delivery”

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Posted 3 years ago

“Have not received my order”

Helpful Report

Posted 3 years ago

Hi Janice, I am sorry to hear that you've not yet received the parcel. I've lodged an enquiry with the courier to get to the bottom of this. I've also sent you an email with the details and the plan going forward. Thanks

Posted 3 years ago

“I ordered a Darche canopy Sunday afternoon for my son for Christmas, found out later that day his mother had already bought one, rang 9am Monday to cancel the order, received an email of confirmation it had been cancelled, received another email advising it could not be cancelled and would have to be delivered (from Qld to Sydney), and that I'd have to return it. Received the canopy then found out I would have to go through a return authorisation process, send photos and pay for freight to return it. As it was 2.5m long I decided to wait for dry weather to put it on my roof racks and return to store (an hour from me), which I did, to find the store couldn't refund me directly and they had to send an email to Customer Service (as it was an online purchase), and that as I'd missed the '1pm cut-off' my refund would be processed the next day. Two days on and still no refund. What part of this entire process is not broken, from a customer-service PoV? The cost and time to Tentworld to not simply stop the delivery at the start, and the inconvenience to me as a customer is an indictment on whoever created such a convoluted return process. I suggest that person reads Systemology to learn how efficient systems work!”

Helpful Report

Posted 3 years ago

Hi John, Thank you for your review and feedback. We apologise for what happened in this instance. I can confirm we have now processed your refund and acknowledge the points you have made in your review. We are actively improving our processes so that our return processes can be smoother with less hassle for our customers. We shall take on board your review to assist in shaping our improvements. Thank you for letting us know and thank you for the book recommendation. ~Tentworld Team

Posted 3 years ago

“I still gave NOT received tent”

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Posted 3 years ago

“Still waiting for my order”

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Posted 3 years ago

Hi Kathryn, Thank you for your review and feedback. We apologise for the length of time your order is taking to arrive. I can confirm that your order was dispatched on 7th December and is taking quite a bit of time to arrive in Western Australia. If you haven't already, you are welcome to send an email to support@tentworld.com.au with your order number and we shall open a case with the courier to investigate and have your order delivered as quickly as possible. ~Tentworld Team

Posted 3 years ago

Tentworld is rated 4.7 based on 18,986 reviews