Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well the zip broke 1st off on the bag the sleeping bag came in so we have not been game to actually check the bag yet.”

Helpful Report

Posted 3 years ago

“Order queen air mattress online to which I am unable use very poor feedback Regarding purchase and purchasing although paid delivery cost they expect me to send product back with evidence of faults. Paid over $300 for a product that doesn’t work.”

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Posted 3 years ago

“We ordered a Tracker on the 1st of December but still have not received it as at the 22nd December albeit was showing as with Australia Post in Welshpool WA on the 15th Dec but has not been delivered to south Fremantle 6162.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review and feedback. Having checked on the tracking for your order, it appears your order has now been delivered to you. We apologise it has taken as long as it had. If you had not received your order or if we can assist further, please send an email along with your order number to support@tentworld.com.au ~Tentworld Team

Posted 3 years ago

“Ordered 2 items online and 1 of the items did turn up. I have contacted by phone and email with no help Very poor service”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review and feedback. We have investigated this matter and we shall reply to your email to provide an update. Kind regards ~Tentworld Team

Posted 3 years ago

“Purchased online 17th November and still don't have the goods. Took tent world over 26days to ship. I have been waiting 33days still no delivery.”

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Posted 3 years ago

Hi Stuart, Thank you for your review and feedback. We are sorry your order had taken longer than we would hope to be delivered. I can see from your tracking information that your order has arrived to you. If this is not the case or if we can assist you further, please send us an email at contact@tentworld.com.au ~Tentworld Team

Posted 3 years ago

“Considering when I received this email to review tentworld I still had not received my goods having used couriers please in my business and no longer do you get what you pay for cheap always best I was given 2 delivery dates neither one was met then went quiet for a few days and I have now been given another delivery day so we shall see how that pans out but in all good conscience could not rate tentworld experience more than one star although not their fault courier please represent them wouldn’t necessarily purchase from them again if these are their delivery options”

Helpful Report

Posted 3 years ago

Hi Ian, Thank you for your review and feedback. Having checked in on your order it appears that delivery has now taken place. We apologise that delivery took as long as it. If you consider using us in the future, we shall select an alternative courier in the hope that they are faster to your area. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Still haven’t got what I paid for, never use this tent world again, I’ll just spread the word amongst other campers”

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Posted 3 years ago

Hi Kenneth, sorry to see how long your parcel is taking to get delivered. When I've taken a look at the tracking on Australia Post website, it's advising that there has been extensive delays to your area. No further explanation has been provided. ON the tracking information it does advise that if it's still not received tomorrow, then a service ticket can be raised. Kind Regards, Tentworld team.

Posted 3 years ago

Hi Kenneth, We have checked your tracking again today and can see that it has been delivered to the CRESCENT HEAD LPO today. I hope this is of assistance. We apologise for the delay in transit to you. ~Tentworld Team

Posted 3 years ago

“As previously advised, my instructions were not followed, my shipping experience was very poor”

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Posted 3 years ago

“My recent experience with Tentworld has been extremely unsatisfying. I am still to receive my order or confirmation of when my order will be delivered. Tentworld and their courier company have shown me a photo of my order being delivered to someone else's house and they were both very adamant that I was being untrustworthy when obviously I did not receive my order. I am still to receive a confirmation when I will be receiving my order or confirmation of when Tentworld is going to repay my funds for goods not delivered. Tentworld needs to take ownership of this situation but clearly they do not respect or values their customers. Regards, Bryan”

Helpful Report

Posted 3 years ago

Hi Bryan, Thank you for your review and feedback. We apologise that your recent experience with us was not to the standard we normally achieve. This does extend to the courier service we use and appears the delivery has gone awry. As it stands at the moment, you have finally received your order and will check to ensure that it was received in full and contact us again when you are able to confirm same or if other items are running late. We shall bring this matter to a resolution for you as soon as possible. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Still waiting a tent. But helpdesk team doesn’t assist properly. Very frustrated”

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Posted 3 years ago

“Extremely slow when compared to the majority of other retailers”

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Posted 3 years ago

“Extremely hard to review as we have placed an order on the 25.11.21 and are still yet to receive the goods as of 11.12.21”

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Posted 3 years ago

“Not really Tentworld's fault, but from a customer standpoint, my item has been "in transit" for 15 days with no new update. Tentworld advertised quick delivery within Australia...”

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Posted 3 years ago

“No good communication My delivery lost during transit. And do not want to give me a refund also. Try to reach Tent world number of time but no response. Or update. Never buy again with them”

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Posted 3 years ago

“These guys use a terrible courier service as I ordered and paid for my item 3 weeks ago and haven't got it.”

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Posted 3 years ago

“Placed an order nov25 and it is still processing no communication as why its taking over 10 days to process an order. Delivery cut off is is looming”

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Posted 3 years ago

“Disgraceful service. Ordered a fridge/freezer week's ago and the delivery never arrived. Can't call the courier company directly and after many attempts to call tentworld they never call back. Now they have launched an investigation that can take up to 15 business days to figure out where my parcel is or If I get a refund. This delay has made me have to cancel my family camping trip because they're just useless. I'd give them no stars if I could!”

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Posted 3 years ago

“order placed nearly 4 weeks and I haven't got it yet. I called them try to get refund, I have been told couldn't do it during the item transferring. I will never place any order again.”

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Posted 3 years ago

“I’m still waiting for the tent to be delivered”

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Posted 3 years ago

“Have received my purchase yet! Still waiting. Tracking says Unable to deliver Reason: Card Left - Return to Depot Never saw Card. I thought I left instructions but may have confused that with another delivery -- 00093586341000517189 Surely it can be done better than this? Don”

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Posted 3 years ago

Tentworld is rated 4.7 based on 18,986 reviews