Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,984 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on the 22nd of November, as of the 15th of December I have still not received my order. Shipping cost alone was over $70.”

Helpful Report

Posted 1 year ago

Hello Ben, thank you for taking the time to provide your feedback. We're disappointed to hear that your order has been less than you expected. This has now been logged with our Support Team and they'll be in touch with more information soon. ~Thanks, Tentworld Online Team.

Posted 1 year ago

“I was sent the wrong otem.”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear about that! Can you please reach out to our after-sales support team at support@tentworld.com.au so we can assist you in getting that resolved? ~ Thanks, Tentworld Online Team.

Posted 1 year ago

“Absolutely hopeless delivery time, paid for items on 27th November, delivered 14th Dec. Will never buy from tentworld again. Had to rebuy products from another company.”

Helpful Report

Posted 1 year ago

“Not great at the moment, still have not received item from couriers please, not really Tent World’s fault though!”

Helpful Report

Posted 1 year ago

Hello Ron, thank you for taking the time to provide your feedback. We're disappointed to hear that your order has been less than you expected. I can see that your order was delivered on the 13th December 2023. If you have any further concerns, please contact our support team ~Thanks, Tentworld Online Team.

Posted 1 year ago

“I'm usually very positive in reviews. I'm sure my product will be great. But I still haven't received it. I hate that Tentworld defaults to CouriersPlease. They're the worst courier. I'd much prefer a choice of courier, or to pay for delivery. It didn't come in the 2 week window for my camping trip. And still hasn't arrived with no expected arrival date, despite being with courier, 16 days after courier received package from tentworld. Couriers please don't answer their phones or even their live chat. I have had no progress from couriers please. I've chatted with friends and family, some don't use Tentworld because couriers please is the courier. Why would you if you can get the same thing somewhere else? It will be a consideration in the future when purchasing for me Please stop using couriers please, or let your customers know you will be, so we can use another option”

Helpful Report

Posted 1 year ago

Hello Laurence, thank you for taking the time to provide your feedback. We're disappointed to hear that your order has been less than you expected. This issue has now been logged with our support team they'll be in touch with more information soon. ~Thanks, Tentworld Online Team.

Posted 1 year ago

“Still waiting for my tent after nearly 3 weeks. The delivery company they use is uncontactable and Tentworld have said it’s out of their hands. Will most likely have to cancel the camping trip now.”

Helpful Report

Posted 1 year ago

Hello Amanda, thank you for taking the time to provide your feedback. We're disappointed to hear that your order has been less than you expected. I can see that our team are actively working to have this case resolved and they'll be in touch with more information soon. ~Thanks, Tentworld Online Team."

Posted 1 year ago

“The tent I was provided with was shocking. It was oztrail so I thought it would be good but they gave me the wrong inside and the worst tent pegs I have ever seen which bent with the tiniest force applied. I got soaking wet, and will not be buying here again”

Helpful Report

Posted 1 year ago

Hello Aisling, thank you for taking the time to provide your feedback. We regret that your trip had been impacted and we'd like to assure you this is not the experience we would want for any customer, and also not what we've come to expect from this unit. In good news, our Warranty Team have approved the claim against it and this should see you ready to adventure again soon! ~Thanks, Tentworld Online Team.

Posted 1 year ago

“I’d like to rate the products but I still have not received them. Purchased 24/11 - The courier company tentworld use are pretty annoying, their dashboard is a bit old and it doesn’t allow you to track your parcel correctly. Not detailed Information. Tentworld don’t update you on the parcels progress via your account. I’m a bit disgruntled as if I knew it was going to take longer than 14 business days, I would’ve driven 30 mins to pick up in store. Teach me. I’ll never use online purchase with them again. Will update once I receive goods. Assume they’ll be perfect as I have not had issues with tentworld products before.”

Helpful Report

Posted 1 year ago

Hi Kiriana, Thanks for your review and sorry to hear you are having issues with your delivery. We are currently looking into this and will be in contact shortly. Thanks - Tentworld Team

Posted 1 year ago

“Slow shipping, ordinary communication”

Helpful Report

Posted 1 year ago

Hello there, we're sorry to hear that this has been your experience. It absolutely falls short of what we'd want for our customers. Can you please write through to feedback@tentworld.com.au with more details regarding your particular circumstances? ~ Thanks, Tentworld Online Team.

Posted 1 year ago

“No resolution. The courier service is likely to blame but the lack of updates from Tentworld is not good. I just want a refund now.”

Helpful Report

Posted 1 year ago

Hello there Jacky, thanks for your feedback and we're disappointed to hear about your delivery delay. We've checked in with our Support Team and have found that they have been handling your case for a little while now and have determined to provide you with your requested refund. Whilst this situation appears to now be resolved, please accept our apologies for the delays. We hope that we can impress you with our service on your next shop. ~ Thanks, Tentworld Online Team.

Posted 1 year ago

“Horrible culture amongst the staff at the Tweed store. Very rude and singularly unhelpful. No AC in store either. I had asked online for a few tents to be put on hold. I was called and settled on one. I then received texts saying the other tents were not available at that store. The next day I rang to ask and was told the Coleman tent I wanted was in fact in store. So I asked for it to be held. I went in the next day ( I live an hour away) and got there right on 5 as I was confused with the time zone. I was not permitted to collect the tent if had put away. I went back today and was told I had to pay another $50 as the BF sale was over by one day. I was told by a very rude manager with no eye contact that this was store policy. No hint of customer service. Even asking to have the tent brought out to my car solicited facetious and impatient comments. Never again will I shop there. The manager in Burleigh was a LOT more friendly. I should have gone back there. Considering I spent a total of $750 in store it was an awful experience. I think the lack of AC makes all the staff irritable.”

Helpful Report

Posted 1 year ago

Hello Heather, we're disappointed to hear about your poor experience, typically we know our Tweed Heads staff to be very customer-focused and often regarded for their fantastic service. We hold our customer service to the highest standards and are eager to investigate instances where we may have fallen short. If you would like to elaborate further, please write through your feedback and experience to feedback@tentworld.com.au

Posted 1 year ago

“Haven’t received my gazebo and have been sent this review had been 18 days. Had no communication from tentworld”

Helpful Report

Posted 1 year ago

Hi Brett, Thank you for your feedback, and we are sorry to hear of the delayed delivery. Our support team will reach out to you via email. Thank you ~ Tentworld Online

Posted 1 year ago

“Still waiting on one of my items ! not shipped”

Helpful Report

Posted 1 year ago

Hi Brett, We are very sorry to hear of the delay with the second part of your order. Our team are currently conducting an investigation to figure out what has happened with your order. We will be in touch in the near future with an update. Thank you ~ Tentworld Online

Posted 1 year ago

“Terrible to deal with about a faulty Oztrail double ensuite tent. A few faults but main one is the mid section floor/walls are raised up too high from ground and can't be lowered to ground level. Also small hole in side wall fabric. Asked to exchange to a single version to eliminate the issue with the mid section but was told I couldn't do a 'change of mind' return. Hey, wait a minute, the tent is faulty, not my fault. Had to lodge a transaction dispute with my bank to get refund as item has faults and not fit for purpose. Won't buy from Tentworld again! Hard to see the extent of the raised section in pics clearly. REF: W644600”

Helpful Report

Posted 1 year ago

Hi Julie, thank you for your review. A member of our Support Team has reached out to you and provided a clear resolution path for you. If you could please reply to that email so that we can assist you to the best of our abilities, that would be a great help. ~Tentworld

Posted 1 year ago

“Brackets on arms have broken”

Helpful Report

Posted 1 year ago

Hi Shaun, thank you for your review. We are certainly disappointed to hear that you have run into issues with your Darche Twin Cube Ensuite Shower Tent. A member of our Support Team has reached out to you in regard to this. ~Tentworld

Posted 1 year ago

“Still waiting for it to arrive.”

Helpful Report

Posted 1 year ago

Hi Paul, thank you for your review. We understand that delayed deliveries can be quite annoying, and so a member of our Support Team has reached out to you in regard to this. ~Tentworld

Posted 1 year ago

“Used it once and one of the elbow joints broke not really impressed impressed”

Helpful Report

Posted 1 year ago

Hi Camden, thank you for your review. We apologise for the poor experience you have had with your tent. A member of our Support Team has reached out to you in regard to this. ~Tentworld.

Posted 1 year ago

“Ordered an engel 45L fridge and cover for click and collect. $1400 worth. Pickup option not available through online store, called to organise a pickup to ensure no damage and save you freight. Denied, then order turned up in two seperate deliveries a week apart. I work on the road so missed the second delivery to my nominated address so now have to return at a later date, how back to front for customer service, and what an unecessary impact on the environement. I thought supporting tentworld meant my money goes to a worthwile company, and have driven past your stores multiple times since order commenced. I might as well juat stick to the big mutinational companies where at least I can get what I paid for on time.”

Helpful Report

Posted 1 year ago

Hi Luke, We apologize for the inconvenience you experienced with your recent order. We understand your frustration with the lack of a pickup option, the split deliveries, and the environmental impact. We're committed to improving our services where we can, so we appreciate your support and regret that you're considering alternatives. Your feedback is valuable, and we aim to ensure a smoother and more environmentally conscious experience in the future. Thank you for choosing Tentworld, and we hope to have the opportunity to regain your trust. Thank you, Tentworld Customer Support Team

Posted 1 year ago

“Tentworld is a good store with a vast range of products, however the shipping logistics is probably the worst in Australia, nobody knows where your parcel is at, nobody tells you anything, nobody cares, they don’t follow up , customers needs to follow up for days when something happens. Shopping online : Not a good experience at all , go to the shop it’s easier .”

Helpful Report

Posted 1 year ago

Hi Alex, Thank you for taking the time to provide feedback about your recent shopping experience with Tentworld. We value your opinion and are committed to improving our services based on your input. We apologise for any inconvenience you may have faced regarding the delivery process. We understand how frustrating it can be when you're unsure about the whereabouts of your parcel, and we want to assure you that we take this matter seriously. While we understand that online shopping should be a convenient and stress-free experience, we acknowledge that there's room for improvement in our delivery system. We are actively working on streamlining our logistics and communication processes to provide a smoother and more reliable shipping experience for our valued customers. Having investigated this matter further, it appears that our online team has been active in chasing this up with our delivery partner to have your parcel delivered to you as soon as possible. Our online team have provided daily updates to you for the three days of being aware of an issue until delivery was completed. It is disappointing when a package is not delivered within the timeframe that is expected and on any occasion that this occurs, we do our utmost to correct it and have orders delivered to our customers as fast as possible. Thank you for your feedback and hope to have the opportunity to provide you with an improved shopping experience in the future. ~Tentworld Team

Posted 1 year ago

“Worst experience ever at kawana store. Would never ever shop at tentworld again. Manager is so rude and arrogant, tentworld failed to meet their obligations under fair trade guidelines and so disappointed that we even had to get office of fair trade involved to get our refund.”

Helpful Report

Posted 1 year ago

Tentworld is rated 4.7 based on 18,984 reviews