Terrible to deal with about a faulty Oztrail double ensuite tent. A few faults but main one is the mid section floor/walls are raised up too high from ground and can't be lowered to ground level. Also small hole in side wall fabric. Asked to exchange to a single version to eliminate the issue with the mid section but was told I couldn't do a 'change of mind' return. Hey, wait a minute, the tent is faulty, not my fault. Had to lodge a transaction dispute with my bank to get refund as item has faults and not fit for purpose. Won't buy from Tentworld again! Hard to see the extent of the raised section in pics clearly. REF: W644600