Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

Visit Website

Write Your review

Tell us how Tentworld made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received my tent so can’t really comment.. Ridiculously slow especially as it’s only several suburbs away.”

Helpful Report

Posted 3 years ago

“Jet boil cooking system melted around the edge ??? Asking for a replacement”

Helpful Report

Posted 3 years ago

“I’d give them five stars but I can’t as I haven’t received my package yet”

Helpful Report

Posted 3 years ago

“Ordered a tent , no explanation why it was not delivered. No courtesy call it was on back order. Very disappointed”

Helpful Report

Posted 3 years ago

“Please do not use “couriers please” as a service. Our experience with them has been the worst among all the other delivery agencies. So far it’s been incompetence coming from them. We still have not received the parcel from tentworld. They have given statuses like ‘business closed’, ‘wrong address’ and ‘no one home’ while in lockdown. No phone number to call and no reply from their customer service email form.”

Helpful Report

Posted 3 years ago

Hi Michael, Thank you for your feedback and review. We shall include your feedback when reviewing our delivery partners to include time frames and general performance. We are sorry you were disappointed in the delivery performance in this case, and we agree, that it has not been to the standard that we and our customers expect. I have looked into your tracking information and your order has been delivered this morning. If we can assist you further in the meantime, please do not hesitate to contact us. ~Tentworld Team

Posted 3 years ago

“yet to receive my order and have had not updates”

Helpful Report

Posted 3 years ago

Hi Vivienne, Thank you for your review and feedback. We apologise for the slow communication. We had dispatched your order promptly and your tracking information shows that movement has happened consistently since 25th October including today. The estimated date of delivery is 3rd November 2021. If we can assist further, please let us know. ~Tentworld Team

Posted 3 years ago

“Hi, Please call me to discuss your customer service. Hugely disappointing & underwhelming. I’d love to help you improve.”

Helpful Report

Posted 3 years ago

“Not possible to review as your product has not been delivered yet.. Three weeks and still waiting.”

Helpful Report

Posted 3 years ago

Hi Colin, sorry to hear about the problems you're having with getting your parcel delivered. We're now launching enquiry into the status of your delivery. Unfortunately, our carriers continue to work under extraordinary loads and sometimes parcels can take longer. Kind Regards, Tentworld team.

Posted 3 years ago

“I my order was made nearly a month ago and i still haven't been given an order number or received a reply email for my $800.00 purchase. Very poor.”

Helpful Report

Posted 3 years ago

“Very poor customer service, items have not shipped a month after order, on contacting tentworld after two weeks was told they would ship within the next several days but two weeks down the track and not even an update from them. Item that was "in stock" when i ordered had since been listed as out of stock and now back in stock again and not a word from the company. Supply chain issues are one thing but zero communication can only be blamed on Tentworld itself. Steer clear of online.”

Helpful Report

Posted 3 years ago

Hi David, Thank you for your review and feedback. We are disappointed your experience with us was less than satisfactory. This is not the usual high standard we set for ourselves. We have found your order reference number and expedited your order so that dispatch will occur today. We apologise for the inconvenience caused. ~Tentworld Team

Posted 3 years ago

“Item is yet to arrive.”

Helpful Report

Posted 3 years ago

“Have only received 2 items”

Helpful Report

Posted 3 years ago

“Unfortunately my experience was terrible. Took almost 10 days post my order for goods to be shipped and this was only after I chased it up. No notice on website of delays and no proactive communication. I had to do all the work to follow up. I’ll be using Snowys exclusively from now on.”

Helpful Report

Posted 3 years ago

Hi Mitchell, Thank you for your review and feedback. We apologise for the delay in dispatch. We are continuing an investigation as to why items were showing to be in stock when they were not. This is the reason for the delay in dispatch. We have implemented a new software system that some issues are still being ironed out, this, being one of them. As I know that we are making continual improvements that shall far exceed our abilities before the new software was implemented, we regrettably understand your frustration in wanting to use a competitor instead. We would be grateful if you would try us again soon to see the improvement that our customers know and expect from us. If we can assist further, please let us know. ~Tentworld Team

Posted 3 years ago

“Still have not received the purchase!”

Helpful Report

Posted 3 years ago

Hi Bridget, Thank you for your review and feedback. We are sorry you have not yet received your order. After dispatch from us, it would appear to have been held up in the Melbourne depot. Toll is processing a large number of packages at their facilities and working hard to get them delivered. We are sorry for the delay and inconvenience caused. ~Tentworld Team

Posted 3 years ago

“Not a reflection on tent world, but the product I bought ruined my dinner and had to grow out 4 hours of effort and lamb shanks”

Helpful Report

Posted 3 years ago

“I'm in metropolitan Sydney. I ordered the tent 16 days ago and I have no idea when it is coming. I'd encourage Tentworld to find a new courier.”

Helpful Report

Posted 3 years ago

“still waiting for my order and haven't received a shipping update in 3 weeks.”

Helpful Report

Posted 3 years ago

Hi Andrew. Thank you for your review and I am sorry to hear of this delay. I can see that it has been transferred to a regional depot in VIC to continue with its delivery. With the delays we are experiencing in VIC at the moment it is highly possible that it is a slowed process at the moment. I will forward this to our support team so that they are able to look into this further for you and advise you of the next steps to sort this out. Thank you - Tentworld Team.

Posted 3 years ago

“Hi, please note I cannot write a revue yet as I have not received the Camel back as yet I did try to track it yesterday but could not. can you please advise from your end??”

Helpful Report

Posted 3 years ago

Hi Shane. Thank you for your review. I have had a look into this and it does appear that there is an issue with the tracking. I will forward this to our support team who will then be able to look into this with the courier and advise you of the next steps. Thank you - Tentworld Team.

Posted 3 years ago

“20/09 - item purchased and paid for 02/10 - item processed 05/10 - item shipped 13/10 - item still not received Am all for supporting local and Australian business but seems like customers are being gouged by paying for goods that are then not processed and dispatched, thereby increasing profitability at customers expense while blaming COVID. Purchased other outdoor equipment from competitors around same time and those have already been delivered. They will be getting more of my business based on this very poor experience”

Helpful Report

Posted 3 years ago

Hi Greg, Thank you for your review and feedback. Due to a public holiday in Queensland on Monday 4th October, this had delayed dispatch from what it normally would have been. We are sorry that your order is taking longer to arrive once dispatch occurred. If you would email feedback@tentworld.com.au with your order number we shall investigate this further for you and lodge an enquiry with the relevant courier to have your order delivered as soon as possible. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Still haven't received the delivery”

Helpful Report

Posted 3 years ago

Tentworld is rated 4.7 based on 18,986 reviews