Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a terrible experience, thankfully there are plenty of places that will are happy to deliver goods once I have paid. I hope my story will get published. Never again”

Helpful Report

Posted 3 years ago

Hi James. Thank you for your review and I am sorry to hear about your experience. I can see that our support team was working hard to keep you updated with the most current information that we had on hand. Unfortuantely though, for reasons outside of our control, we did have a number of delays with this particular shipment. Again I do apologise and I hope you enjoy your new gear. Thank you - Tentworld Team.

Posted 3 years ago

“Ordered shade shelter in January with an estimated delivery of 2 weeks. I received the sides in this time frame received the main shelter 9 months later well and truly after the camping trips I had planned to use it on. I don’t believe for a second that you didn’t know that you couldn’t get it the time frame you advertised and an auto generated email apologising for the delay just doesn’t cut it for me. I bet you don’t post this on your review page!!!”

Helpful Report

Posted 3 years ago

Hi, Thank you for your email. We apologise for the extended delay with your order. Please know we do understand your frustrations with the delay. We rely on our supplier to advise us of when we can expect to receive new stock. Disappointingly, for reasons which are not apparent to us, the estimated date for this item had been pushed back on multiple occasions. Upon purchasing items that are backordered, we provide a date to which we expect the items to arrive in our warehouse, however, this date is an estimate so it can be subject to change as per the supplier's instructions. I apologise again for the delay and disappointment here. Thank you, Tentworld Team

Posted 3 years ago

“A little unsure why tentworld sent me an email asking to provide a review? But ok. Ordered item when website advised would be in stock the next day. 3 months later I received the item. I was never approached by Tentworld regarding further delays, and they only updated me when I instigated a follow up. On multiple occasions I was given a new delivery date, and delivery did not occur and I was not contacted until I followed up. Ordinary service at best. They were quick to take my money in the first place! No three month delays on that.”

Helpful Report

Posted 3 years ago

Hi Mark. Thank you for your review and I do apologise for the delays with your order. We always do strive to provide you with updates in relation to items that are out of stock, but unfortunately due to our system update on the first of July, we are having technical difficulties with providing these updates. It is something that we are actively working on as we do understand that providing updates in regards to these items is a key part of customer service. Again I do apologise for the inconvenience. I can see your order has arrived recently and I do hope you enjoy it. Thank you - Tentworld Team.

Posted 3 years ago

“One Ordered 3 things first delivery didn't arrive then part order came third delivery wrong address put on label lucky had to pick up another parcel at post office they asked if wanted my offer parcel lucky for me. Delivery a 0 product perfect. To much hassle 4 what i ordered.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your email and feedback. We're very sorry to hear about the trouble you've had with your Tentworld delivery. We have passed this information onto our courier company to further improve our customer experience. Please do let us know if we can assist further at all. Thank you, Tentworld Team

Posted 3 years ago

“I still haven't received the Fridge, i ordered it two weeks ago. I've contacted TOLL, it's been delivered twice but they didn't ring doorbell so no one home heard the knock. Toll have now misplaced the item in their depot - #W451667 - Fridge/freezer”

Helpful Report

Posted 3 years ago

“I haven’t received my tent yet so I am unable to give you a review !! Terrible service.”

Helpful Report

Posted 3 years ago

Hi Kate. Thank you for your review and I am sorry to hear that you have not received your item. I have just had a look at tracking for this order and I can see that it has been in Newcastle depot for quite a while. What I have done is forwarded this to our support team and they will be in touch with you shortly to advise of the next steps. I do apologise for these delays and we will work to sort this out as soon as possible. Thank you - Tentworld Team.

Posted 3 years ago

“The worst shopping experience over my life. I purchased all tent equipment online on 12 Sep, their website shows "fast delivery" (actually not!!!) My orders be dispatched on 16 Sep, and I received msg be told will receive them on 17 Sep (Friday), I waited whole day but didn't receive anything. Called to Tentworld and be told they will contact deliver company for me on Monday. I waited to Monday but didn't receive any feedback from Tentworld, called them again, and be told they will contact deliver company and will give me a call back. Few hours later, I didn't receive their call but received an email to request to fill a form for refund? I already made booking for my camping trip on 22 Sep, and they told me all my items be delivered back to their warehouse and the only way I can do was claiming refund. That's totally ruined my camping trip. I don't know if they had communicate with deliver company or not, why my items be delivered back to their warehouse.”

Helpful Report

Posted 3 years ago

“Item has not arrived”

Helpful Report

Posted 3 years ago

“$1099 and item not shipped more than 2 weeks after taking my money. Refusing to refund my money. Pack of liars and idiots. Do not buy from them. Use Snowys or Freddy’s.”

Helpful Report

Posted 3 years ago

“2 weeks and still not arrived”

Helpful Report

Posted 3 years ago

Hi Martin, sorry to hear your items not yet delivered. We would have expected it to have been delivered by now - hence why we asked for your feedback. Sorry about this - I've asked our customer service team to help you with this now. Please do know that currently, due to the lockdowns & huge volume all Australian carriers are having to deal with - we are seeing delays longer than normal. We'll still look into this one though, and give it our best nudge for you.

Posted 3 years ago

“do not buy this product We bought the Darchie Kozi stretcher last monday 20.09.21 used it for the first time on the weekend for one night. Its the worst stretcher to sleep on we both woke up with sore backs we even had our blackwolf self inflating mats on it . The worst night sleep ever there is to much sag in the stretcher and the noise it make every time you move could not get to sleep not happy with it all .We get a better nights sleep sleeping on the ground with foam under neath our blackwolf mats.”

Helpful Report

Posted 3 years ago

“Received batwing rhinorack plus 2 brackets only no bolts nuts etc to mount batwing to roofrack?.”

Helpful Report

Posted 3 years ago

Hi Geoffrey I am sorry to hear that you're missing parts of the awning. I've sent you an email so that we can sort out how to get this resolved. Looking forward to hearing back from you.

Posted 3 years ago

“Ordered product 4th July. It's now 25th September with no product received and no clear delivery date. On more than 5 occasions I have received emails noting a delay in delivery and that my order will arrive within 5-10 business days from the email, but really really not so. I get that there are Covid-related ordering delays but they simply didn't have this product so should not have been selling it”

Helpful Report

Posted 3 years ago

“Hi, unfortunately i received an email requesting me to rate my experience ordering from tentworld atva time when The product has not arrived. Couriers please tracking had it due to arrive Monday 20/9 from Brisbane, Sydney to Adelaide. Now it is saying 5/10 Perth to Adelaide. This may be more of a couriers please issue, but then tentworld does choose to use this service.”

Helpful Report

Posted 3 years ago

“Product ripped on the floor of the tent after a single night. Customer service took close to a week to come back to me then offered $15 tape to fix a $527 tent that will become useless very quickly.”

Helpful Report

Posted 3 years ago

Hi Patrick, Thank you for your review and feedback. Having investigated this matter, it appears that a warranty claim had been submitted and the claim was subsequently denied on the basis that the issue had not arisen from a manufacturing problem. The tape has been a gesture of goodwill to assist in alleviating the problem in the short term at our cost. ~Tentworld Team

Posted 3 years ago

“I still have not received my order. I contacted TNT, but nothing moving forward. This is not nice.”

Helpful Report

Posted 3 years ago

Hi Asma, Thank you for your review and feedback. Looking at your tracking information we can see that it left Brisbane on 8th September, but no other activity. We shall launch an investigation with the courier and update you via email with its progress. We apologise for the delay to date, but will have this sorted out for you as soon as possible. Kind regards, Tentworld Team.

Posted 3 years ago

“Ordered a camping chair which I’ve found to be faulty. Will return it when I get a chance.”

Helpful Report

Posted 3 years ago

Hi Steven. Thanks for your review and I am sorry to hear that your new chair is faulty. If you would like to get the warranty process for this underway you are able to contact our support team at support@tentworld.com.au and include your order number and images of the damage. They will be able to look at this information and provide you with all the information about the next steps. Alternatively, you are able to take the item back to one of our stores and they can assist you at that location. Thank you - Tentworld Team.

Posted 3 years ago

“Always Very with Tentworld But my partner bought the Coleman plus directors chair last year as he owns a lot of Coleman products ,and a few months later in September 2020 we noticed the stitching coming apart, used for 3 months then put into storage, then in late may 2021 we went travelling again and the chair has deteriorated badly, he is very disappointed with this Coleman chair quality, structure of chair and it’s lightweight ness is great”

Helpful Report

Posted 3 years ago

“It’s now been three weeks since my purchase and still no delivery. I wasn’t told this when I placed my order.”

Helpful Report

Posted 3 years ago

“I would advise people think again about spending their money at Tentworld. I purchased quite and expensive item. Which I am yet to see arrive. After multiple enquires with their shipping partner Toll (who you find out have no Australian based customer service, let alone care for your items) I still am missing my oz pig which was ment to be delivered over 2 weeks ago. Tentworld was Quick to reply to my enquiry but seems to have no ability to look after the stock they sell. In the end I have paid for an OZPIG big pig. Which has been lost by toll (pretty big item to misplace) And no contact as to when I will receive the item.”

Helpful Report

Posted 3 years ago

Tentworld is rated 4.7 based on 18,986 reviews