Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never purchase anything from tentworld ever again. Nor will I recommend you.”

Helpful Report

Posted 3 years ago

“Still waiting on my delivery have it apparently in Newcastle for a couple of weeks sent the courier a message and no reply extremely disappointed Kylie Burcher”

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Posted 3 years ago

“Bought a Zempire delta force v2 back in March. Used it a whole grand total of 5 times over the last 7 month. I purchased with it the front side covers. With the ground sheet that’s over $5700. Well with the winds 2 weeks ago, the front ripped open. It turned the awning into a sail which flipped above and over the tent. Tent is also ripped and now dead. For a $ amount like that and a grand total of 8nights I would have expected a bit more. Of course warranty won’t cover it but who puts a tent away when they are out for the day? Pathetic warranty claim of 5 years when they created a product that didn’t hold in the wind just for a day within 8 month of purchase. Don’t buy Zempire.”

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Posted 3 years ago

“Ordered 2 items only one received - was required for a gift and ordered well in advance. System error apparently and was being processed, however, still not shipped!”

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Posted 3 years ago

“Still haven’t received the purchase from 17/11/21, sick of waiting on investigation just give me a refund or the product”

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Posted 3 years ago

“Popup kettle ordered. Postcode 4730 was beyond delivery. Arranged for parcel to go to friend at North Lakes. Parcel arrived by Australia Post which delivers to 4730 ie Longreach. Online booking system needs to be upgraded to incorporate delivery equitably to rural/remote customers.”

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Posted 3 years ago

“After waiting over a month for our ten it finally turned up, but has a zipper missing so we can’t even close the window. I contacted the company and received no reply from them so we are left with a faulty tent.”

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Posted 3 years ago

“I purchased an item based on a delivery date you posted. You then moved the delivery date significantly and didn't update me so I had to cancel. False advertising.”

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Posted 3 years ago

“DO NOT ORDER AS THEY WILL BOT BE ABLE TO DELIVER…Take the money and run. I have been waiting 6 weeks for nothing put palming is off to Toll. IN BREACH OF THEIR OWN ADVERTISING. They claim delivery during COVID Would be delayed to a maximum of two weeks….Complete lack of any reasonable assistance provided or alternative solutions. A lack of customer services capability is obvious. The product has not been delivered but paid for on October 11th… Tentworld has not delivered services in a reasonable timeframe, and our family holiday is now at risk. A refund of our $649.00 and an official apology would be expected but not being told to chase your courtiers… Bad business in our experience”

Helpful Report

Posted 3 years ago

“Item was listed as in stock when ordered. Was told of delay due to updates and improvements in ordering system. Long and short a couple of months and several emails before the truth finally come out as no stock. 20 weeks later…”

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Posted 3 years ago

“If not in stock please advise instead of taking money then saying rest is out of stock, terrible”

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Posted 3 years ago

“Would be nice of tent world identified products that were no longer the latest model. Now i have a product I dont want and cannot return...”

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Posted 3 years ago

“Still waiting for my camp light sitting in Queensland”

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Posted 3 years ago

“Ordered two walls for my gazebo on 26oct and it was dispatched same day. Then ordered a Coleman 8p Dark Room tent on 8 Nov and today the 10 Nov it’s still been processed but money has been taken out from my bank. But I have not received any communication from Tentworld concerning why it hasn’t been dispatched.”

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Posted 3 years ago

“Still haven’t received goods ordered 21/10 Nearly 3 weeks”

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Posted 3 years ago

Hi Lewis, thank you for your review and I am sorry to hear of this. I have checked the tracking and it appears that there is a delay with your order. I have forwarded this on to our support team and they will be in touch shortly to update you on how we are able to resolve this. Thank you - Tentworld Team.

Posted 3 years ago

“Been 2 weeks still haven't recieved my swag”

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Posted 3 years ago

“Ordered a fridge on the 19th October. Rang on the 5th November as hadn't received it. Was told it was held up in Melbourne and they would let me know what's happening. Rang me on the 9th October to tell me it hadn't been despatched at all. Best I can hope for is delivery by 17th of November. Friendly staff on the phone don't make up for poor checking systems. From my experience I would only by from Tentworld again if nobody else had the item.”

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Posted 3 years ago

“poor service this time, bought 3 things sent 2, I had to chase them up and was very annoying, still nothing has arrived weeks later”

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Posted 3 years ago

“I ordered a Darche awning over 2 weeks ago and after many emails and calls, due to not being delivered yet, no replies to my enquiries as to whats the current progress. Damn poor customer service.”

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Posted 3 years ago

“After sales suppport is pathetic, They sent non advertised boots and after several emails back and forth they finally realised the boots weren't the same and agreed to a refund... yet to see that refund..... $350 in boots and no customer service.”

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Posted 3 years ago

Tentworld is rated 4.7 based on 18,986 reviews