Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The outer cardboard packaging was only just holding together and I cannot be certain that the tent I bought was new. Could well have been a product retuned by a previous customer and reps led for me. Certainly didn’t appear brand new.”

Helpful Report

Posted 3 years ago

Hi Anthony, Thank you for your review and feedback. We don't range any second-hand products. The packaging may have received a rough journey while in transit to you, but if the product itself is damaged, or if there are signs of it being used, please take photos and send to support@tentworld.com.au. We shall investigate further for you. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Its been 4 months since I bought a tent and still haven't received it yet”

Helpful Report

Posted 3 years ago

Hi Douglas, Thank you for your review and feedback. The majority of this time was due to the item being out of stock. Once stock did arrive, we dispatched immediately but has been delayed in the Melbourne depot. Your tracking indicates activity and we are confident it won't be too long before it arrives to you. We apologise for the delay. ~Tentworld Team

Posted 3 years ago

“Made a purchase online slight anomaly on delivery address (the letter d was missing for the abbreviation of Road) useless courier service could not work it out so therefore after many contacts to the courier no joy hopeless service, therefore the item was sent all the way back to Queensland tentworld wanted to charge me hundreds of dollars for it to be sent to me again. I only relented as I needed the equipment to go camping ASAP. Most disgraceful customer service I ever scene. I hope the boss Jon Burrell gets to read this review. I will never purchase from tentworld again and I suggest you think twice of using them as well. Because if something should go wrong your issues will be dealt with nothing but apathy. Disgraceful.!!!!!!!”

Helpful Report

Posted 3 years ago

Hi Mark, Thank you for your review and feedback. It appears when ordering through our website, you had included "Residence next to office unit" before the actual address. This had used up a lot of the number of characters allowed for the address line and "Road" had been cut off from the address. We agree, that it would not have been too much of a stretch for the courier to make an assumption on this one. As the items were returned to us, we had incurred the cost of a failed delivery. We are sorry for the inconvenience caused. We are however actively investigating a solution to this exact problem. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Received a gift voucher headed down to my local tent world store and was told I could not use it in store only online.”

Helpful Report

Posted 3 years ago

Hi Mark, Thank you for your feedback. We are actively working on a solution to this issue. We have put in place a workaround until the solution has been put in place. Please reach out to us at contact@tentworld.com.au with the details of the voucher and which store you would like to use your online voucher in and we will have this rectified for you. ~Tentworld Team

Posted 3 years ago

“My purchase has not arrived”

Helpful Report

Posted 3 years ago

Hi Lois, Thank you for your feedback. We are disappointed to hear that delivery has not taken place. We have launched an investigation with the courier and we shall advise of the results via your email once these have been received. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Still haven’t received my order after almost a month. No comms. Nothing.”

Helpful Report

Posted 3 years ago

“Still haven’t received item. Courier company not good enough. Takes too long to investigate.”

Helpful Report

Posted 3 years ago

“Chair still has not arrived.”

Helpful Report

Posted 3 years ago

“I ordered some camping equipment online It was in stock, so I ordered it. Told a week later that it was not in stock and they would have to get it from Queensland 3 weeks later I am still waiting for my equipment.”

Helpful Report

Posted 3 years ago

Hi Chris, Thank you for your review and feedback. We apologise for the delay in receiving your order. Having investigated, we dispatched your order the day after purchasing however the tracking information indicates that transit has been delayed due to a weather event on the network. We trust your order arrives to you shortly. If this isn't the case, please feel free to reach out to us for any assistance we might be able to provide. ~Tentworld Team

Posted 3 years ago

“Two weeks to package and get to Toll and two weeks for them to deliver. Wild Earth is far quicker (and their in Queensland as well).”

Helpful Report

Posted 3 years ago

Hi Simon, Thank you for your feedback. Having investigated the circumstances, dispatch of your order was delayed due to some items being out of stock. It appears that your order has since been delivered to you. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Incredibly slow to deliver. The lower price is not worth the wait. I ordered 2 items via website on the 17th Dec. It still in transit and expected to arrive in 1st of Feb. Rather get an item from Wish next time. Very disappointed.”

Helpful Report

Posted 3 years ago

Hi Joseph, Thank you for your review and feedback. Transit times from Brisbane to Perth are taking longer than is usual at the moment. Having investigated your tracking information, it does appear your order is onboard for delivery with the courier today. If delivery does not occur shortly, please do not hesitate to contact us at support@tentworld.com.au. ~Tentworld Team

Posted 3 years ago

“You sent me the wrong goods and now you are struggling to find a way for me to return the goods. I don't think it is fair that I have to wait for the goods I ordered and paid for and need now because you made a mistake by sending me the wrong goods. What do you think about that?”

Helpful Report

Posted 3 years ago

“I placed an order on the 6th of January and only received an email saying that the details were given to the courier company. I’ve received no correspondence to say it’s been shipped, and it won’t show up on the tracking website. I have tried to email tent world twice about this issue but haven’t received a reply. Very disappointed with the lack of correspondence from tentworld”

Helpful Report

Posted 3 years ago

“I purchased and payed for a item on the 8-1-2022 , I was sent the incorrect item. I contacted Tentworld who said they didn’t have the stock of the item I ordered and would arrange for pickup of the incorrect item that was sent . They the informed me that they had found the item that I ordered and will get it shipped to me. The incorrect item was picked up on the 21-1-2022 and we have had NO correspondence since.”

Helpful Report

Posted 3 years ago

Hi Paul, Thank you for your review and feedback. We are sorry our correspondence is taking longer than usual. Thank you for your cooperation with this matter thus far. Having investigated further your correct item is being dispatched today. We are sorry for what happened in this case and thank you for letting me know. ~Tentworld Online

Posted 3 years ago

“I noticed after I made my order that my old address was tied to my tentworld account (which I normally don't use because I have been using the guest checkout) and that my package will be delivered there. I emailed in straight away and received a quick response (within the hour of the order being made, which was great), confirming it will be sent to my new address. The problem is this wasn't followed up on and 12 hours later, I receive notification from CouriersPlease saying that the package has been picked up and will be delivered to my old address. I tried using the option in the email to change the delivery address.. But their email redirects are broken and don't include the tracking number, and you have no option to manually enter it in.. plus it just won't accept a new address. Hopeless! Tried calling them, but get stonewalled by an IVR.. I give up on CouriersPlease and call Tentworld. I'm assured it will get sorted and an email would be sent to me with the correction. I hear nothing from Tentworld and 3 days later the package arrives at my old address. Thankfully the new resident is honest and called me about it. It's a 45 minute drive to pick it up which I wont get to until the weekend.. If you are in any kind of customer service, you should do what you say you will do. Admittedly, this is a flow on effect from me not checking the address correctly (the billing and delivery address was different) I could have cancelled the order and re-ordered it to save such a stuff around. I have also noticed that CouriersPlease are getting slammed in google reviews for some of the same rubbish I was complaining about. Using a company like this lowers my confidence to buy through Tentworld in future.”

Helpful Report

Posted 3 years ago

Hi Michael, Thank you for your review and feedback. We are sorry for the inconvenience that has occurred in this instance. We have the details of your order, so we shall investigate further as to how it was delivered to an old address and why details were not updated for your delivery. We shall include your feedback as evidence when we review the performance of our couriers. Thank you for letting us know. ~Tentworld Team.

Posted 3 years ago

“We ordered 2 weeks ago and paid from Express. We still haven't received the order nor an update of our order. We emailed 1 week ago and no responds. Very disappointing”

Helpful Report

Posted 3 years ago

“Sent the wrong item on a very simple order. Would not complete shipment until item of less than $20 was returned.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review and feedback. We are sorry that the incorrect item has been sent. We would like to investigate further so that all options were given to you in the circumstance. If you would email contact@tentworld.com.au with your order number, we would like to investigate. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“delivery gone missing and no-one to follow up”

Helpful Report

Posted 3 years ago

“Appalling "customer service" by Support Team Leader Jack Baldwin who refused to refund a deposit on a Coleman 10 Person Tent unless I provided him with a screen shot of my personal bank account claiming it was a directive by Tentworld CEO Jon Burrell. We purchased our tent from Anaconda without obfuscation or feeling patronised. It's a shame customers need to lodge a complaint with Consumer Affairs to refund their own money”

Helpful Report

Posted 3 years ago

“I purchased a gift voucher but didn't realise it was for online use only. I emailed to request it be changed for an in-store voucher but have received no correspondence.”

Helpful Report

Posted 3 years ago

Tentworld is rated 4.7 based on 18,986 reviews