I ordered a Darche canopy Sunday afternoon for my son for Christmas, found out later that day his mother had already bought one, rang 9am Monday to cancel the order, received an email of confirmation it had been cancelled, received another email advising it could not be cancelled and would have to be delivered (from Qld to Sydney), and that I'd have to return it. Received the canopy then found out I would have to go through a return authorisation process, send photos and pay for freight to return it. As it was 2.5m long I decided to wait for dry weather to put it on my roof racks and return to store (an hour from me), which I did, to find the store couldn't refund me directly and they had to send an email to Customer Service (as it was an online purchase), and that as I'd missed the '1pm cut-off' my refund would be processed the next day. Two days on and still no refund. What part of this entire process is not broken, from a customer-service PoV? The cost and time to Tentworld to not simply stop the delivery at the start, and the inconvenience to me as a customer is an indictment on whoever created such a convoluted return process. I suggest that person reads Systemology to learn how efficient systems work!