We have made a few purchases from Tentworld. The customer service has been positive. Most recently I purchased some privacy screens for our caravan. When we tried them, they were the wrong type - were hook and loop only (despite the salesperson advising they have the spline track). My husband tried to exchange, but there were no suitable products (shelves were almost bare in the store). We then discovered that the Tentworld policy does not allow refunds, only a credit note. This is ridiculous when purchasing things like this that are variable and specific. We will choose to shop elsewhere in the future for peace of mind.