Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,984 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order has still not been delivered.”

Helpful Report

Posted 3 years ago

Hi Joel, Thank you for your review and feedback. Your tracking information indicates your order has been delivered. If this is not the case, would you please email support@tentworld.com.au and we shall investigate this further for you. ~Tentworld Team

Posted 3 years ago

“Ordered 21 Nov 21, no communication at all from Tentworld to advise of delay on delivery, rang in mid Dec and was advised I would have it by Xmas. Didn't happen arrived in Jan 22. Communication terrible in this day and age when most other suppliers give constant updates and expected delivery dates”

Helpful Report

Posted 3 years ago

Hi Russell, Thank you for your review and feedback. This is a critical area that we are actively improving. I am confident that our improvement in our communication will be evident upon your next experience us. We shall pass your feedback on. ~Tentworld Team.

Posted 3 years ago

“Delivered to wrong address.”

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Posted 3 years ago

“Would be better if you have the function to click and collect. I would buy lot more from your store if this was the case. Sometimes it’s too long to wait for an order to arrive 7-10 days later.”

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Posted 3 years ago

“re Zempire Slatpac table. This table is a great design with adjustable leg height, packs up fairly small and doesn’t weigh much. Unfortunately the manufacturer is cutting corners with the quality of some of the material used in its making. As the table was being assembled for the first time one of the diagonal tubing pieces snapped completely in half. Turns out this material is fairly thin low grade aluminium. Fortunately I was able to purchase from a local hardware some much stronger flat aluminium bar, stainless steel nuts and bolts, and replaced all the diagonals. Will be interested to see how long the rest of the table lasts. Poor material unfortunately letting down a great designed product.”

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Posted 3 years ago

“The shipping was amazing but one chair came slightly damaged. Fortunately my husband was able to fix it but pretty sad for brand new chairs.”

Helpful Report

Posted 3 years ago

Hi Laura, Thank you for your review and feedback. We are disappointed to learn about your chair that arrived damaged. If you like we can investigate and explore options for you. If you would like to send an email to support@tentworld.com.au with your order number and attach accompanying photos of the damage we will look into this for you. Many thanks ~Tentworld Team

Posted 3 years ago

“Very slow shipping”

Helpful Report

Posted 3 years ago

Hi Ji, Thank you for your feedback. Having investigated your order it appears you had purchased on 20th December where delivery took place to you on Christmas Eve being 24th December. All online orders are dispatched from SE Qld where delivery to Sydney, during this time without an express option used, was quite good. Please let me know if there is something I have overlooked in my investigation of your order by emailing feedback@tentworld.com.au. Thanks again. ~Tentworld Team

Posted 3 years ago

“One out of three identical products that I purchased had been opened before shipping and doesn’t work properly. Bit disappointed. Fast shipping though 🤷🏻‍♀️”

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Posted 3 years ago

“Would love too however we haven’t received our order as yet”

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Posted 3 years ago

“I think that more follow-up would be great and to answer mail queries from customers.”

Helpful Report

Posted 3 years ago

Hi Lorraine, Thank you for your feedback. We do answer all our incoming emails within 48 hours. Usually, this is within 24 hours during the week. We are therefore surprised and disappointed that this wasn't the case in your correspondence with us. We are actively finding a solution to be more proactive in our communication with our customers, particularly regarding back-ordered products. Thank you for bringing this to our attention and we shall investigate further how this occurred to improve our service. ~Tentworld Team

Posted 3 years ago

“Product appears as described but delivery took a lot longer than I was advised over the phone. Didn’t arrive in time for my camping trip.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review and feedback. We apologise for your order taking as long as it did to arrive. We have been and sadly continue in having to apply pressure on our couriers for faster delivery. We acknowledge your frustration and disappointment and shall be using your feedback to shape our delivery methods for the future. Particularly when high volumes are being dispatched. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Easy to order. Stove came in reasonable time but had to use screwdriver with a lot of force to lever the lid from the casing to get open. Was worried I would damage paintwork and unit. Haven’t used unit yet.”

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Posted 3 years ago

“Processing took longer than the delivery …”

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Posted 3 years ago

Hi, Thank you for your review and feedback. We apologise for the delay in dispatch. It would appear that new stock had not arrived in our warehouse when it was expected, causing the delay in dispatch. We are glad your order did get to you, however. ~Tentworld Team.

Posted 3 years ago

“I went to ask my local store to ask for help about my purchase and I got nothing but attitude and go find your help somewhere else”

Helpful Report

Posted 3 years ago

Hi Heidi, We are very disappointed to be hearing of your previous visit to one our of stores. This isn't the standard of service we set. We would like to know more to properly investigate and take the appropriate actions so that this does not occur again. Would you please email us at feedback@tentworld.com.au with the store you visited and the date and time. Any information such as names or products you were looking at will be helpful for us. We are sorry again and we are confident that should you return to our store, a vast improvement will be evident. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Still waiting for my order to be delivered.”

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Posted 3 years ago

Hi Marisa, We are sorry your delivery is taking longer than we would hope. If you would like to email us at support@tentworld.com.au with your order number we shall see what we can do on our end of things to have your order delivered as soon as possible. ~Tentworld Team.

Posted 3 years ago

“Bought it online a month ago. Still hasn’t arrived. Customer service team non committal but Punchbowl store staff have been amazing.”

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Posted 3 years ago

“SO SO SO slow with delivery.”

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Posted 3 years ago

“Ok, took over 2 months to receive my order, but understand supply chain issues, which I was advised of via email, but I had to call and follow up, and you did have them in stock.”

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Posted 3 years ago

“As my order has not arrived yesterday I cannot write a review, I except to say that your advice was that I’d have received my delivery by now”

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Posted 3 years ago

“Tent world may be great but the delivery is appalling 😞 still no waiting done 2-3 weeks later”

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Posted 3 years ago

Tentworld is rated 4.7 based on 18,984 reviews