Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,984 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Evakool down under came damaged tent world said it was ok because didn't affect function of fridge gave me a fridge cover at discount rate not the best out come should have replaced the fridge but anyway hopefully the fridge will serve me for years to come”

Helpful Report

Posted 2 years ago

“The top of the box that the item came in was cracked, unsure if it was in transit or not. Quick postage though, thank you.”

Helpful Report

Posted 2 years ago

Hi Jen, we are certainly disappointed to hear that your order has arrived to you damaged. If you could, please email us at support@tentworld.com.au so that we can investigate this issue. It is beneficial to include photos/videos of the damage and to put your order number (e.g. W123456) in the subject of the email. ~Tentworld.

Posted 2 years ago

“The online purchase was good and the delivery prompt. However when I erected the tyent a second time and had a better look at it, I found some small holes in the roof netting. These holes look like moths or insect holes. The hardest thing generally is to repack it after putting it all up. However it is great to have anyway.”

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Posted 2 years ago

“Product arrived two weeks after placing order but it was just pure luck it was not stolen from outside my postal address before I just happened to see a message on my phone that the product had already been delivered. Not sure why the courier didn't even ring the front door bell and just give it to anyone in the family who WAS home at the time. I indicated when ordering that if no-one was home at the time of delivery to NOT leave it unattended at the front door. So on both counts, a fail from the courier involved. If it had been stolen, not sure if Tentworld would have been willing to replace the product free. There is not much point in writing on the order form to NOT leave product unattended if that is exactly what is done, especially when it seems that the door bell was not even rung and people were home at the time. Very disappointed in this aspect of the online ordering process. Otherwise, product arrived as described, although I haven't used it yet.”

Helpful Report

Posted 2 years ago

“The lamp I ordered was reasonably priced, and it arrived safely and quickly. Further, it's exactly right for my needs. However, I was disappointed that it came wrapped in several layers of non-recyclable plastic, which is more than a little ironic when your company is all about enjoying natural environments. There won't be much to enjoy if we don't eliminate plastic waste, obviously. Please review your packaging materials as a matter of priority - it's easy to find recyclable and compostable plastics, if you must use plastic for shipping. Even if it increases retail prices slightly, I'm sure many of us would be willing to pay a little extra for the environmental protection afforded by responsible packaging materials.”

Helpful Report

Posted 2 years ago

Hi Diane, Thank you for your review and feedback. We shall investigate our options for recyclable and compostable plastics to replace our packaging requirements. Thank you for your letting us know. ~Tentworld Online Team

Posted 2 years ago

“its the delivery of couriersplease that no good, should use austpost”

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Posted 2 years ago

“CouriersPlease are a joke, you need to move to Aust Post or a more reliable courier who don't keep missing the delivery that they tell you they will deliver - I'd seriously buy somewhere else if the price was the same (or even a bit more expensive) but they used someone other than Couriers Please.”

Helpful Report

Posted 2 years ago

“The tent hasn’t been received yesterday. According to the tracking number it’s been sitting at the original post office for a few weeks.”

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Posted 2 years ago

HI John, Thanks for taking the time to leave us a review! I have had a look into this one for you and can see that your parcel was scanned into the Darwin Parcel Sorting facility yesterday (20/06/2022). Please allow a few days for Aus Post to sort and deliver this parcel to you. If there is anything further we can assist with, please don't hesitate to email us at support@tentworld.com.au or call us on 07 4634 4150. Thank you! ~Tentworld Team

Posted 2 years ago

“The product I received was correct and works well. But I did find the delivery was a bit slow. Other that I haven't got a problem.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. I am glad to hear that you are enjoying your purchase. We will ensure to pass your feedback onto the courier at the next review that we have with them. Thank you - Tentworld Team.

Posted 2 years ago

“Bought Happy Bowl Liners. Found them online & was positive it said but 1 get 1 free, but only received 1 box, so was disappointed. They were a bit slow in arriving also, not sure why.”

Helpful Report

Posted 3 years ago

Hi Alison, Thank you for your email and feedback. We are sorry that the transit time took as long as you did. Your order was dispatched from SE Queensland to Western Australia which took longer than we had hoped. We shall investigate further regarding the free item. Thank you for letting us know. ~Tentworld Online

Posted 3 years ago

“Delivery was a bit slow”

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Posted 3 years ago

“No mention of a part shipment. We received and had no idea when the next part would turn up.”

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Posted 3 years ago

Hi Leigh, Thank you for your review and feedback. As one of your items was a gazebo. It was dispatched without the need for further packing and had its own shipping label. This item while dispatched on the same day may have been separated in the courier's depot from the rest of your order and arrived at a different time. We apologise for the inconvenience this may have caused. ~Tentworld Team

Posted 3 years ago

“Good product range found the tent we were after, only to have them on backorder, which was supplied in time. Then found I was slugged a delivery fee even though the website indicated free delivery for items over $100. So living 55 kilometers from CBD in Adelaide I was charged a massive fee for delivery, This would not be the case if I was living 55 km from a CBD in the Eastern states. My local Tentworld shop is over 100 km away from me. No problem with tent worlds products, quality great, slow service for deliveries to South Australia.”

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Posted 3 years ago

“the delivery takes time than expected, because you need to verified via phone rather than email. because of that its been delayed delivery”

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Posted 3 years ago

“Only have a po box mail service and although i was only buying a small item was not able to send to post box. I canceled the order once, but found an alternative address to get delivered to, then had to go chasing it. Very disappointing.”

Helpful Report

Posted 3 years ago

Hi Andrew, Thanks for your feedback. We use a mixture of Post and Courier Companies to transport our gear around to our customers nationally. Like many other online companies that manage freight this way, we have had to disallow PO Boxes and Parcel Lockers to allow freight automations to work productively. Thanks again, we will take the feedback onboard for the future.

Posted 3 years ago

“Good communication after ordering and tracking provided. Unfortunately Toll delivered to the wrong address and did not follow up.”

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Posted 3 years ago

“Tent looks good but had manufacturers fault. Bought online so have to deal with qld not local store. Issue slowly being resolved….3 weeks in”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review and feedback. We do allow online customers to attend any of our stores for manufacturing fault assessments and if a replacement is available in that store that a replacement is provided. We are sorry if this option was not made clear or the store was out of stock as to the reason you had chosen not to select this option. Thank you for letting us know and we shall make this clearer in our communications. ~Tentworld Team

Posted 3 years ago

“If it advertised on sale on your website, but NOT in stock, please make that patently clear..”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. We apologise for the confusion that has been caused. If a product is out of stock it will show this on our website. A sale item may sell out quicker than our website updates to reflect this. We shall investigate and test this further, however. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

“Everythink ok except the courier who pruned my weeping cherry tree with the truck👎.”

Helpful Report

Posted 3 years ago

Hi Simon, Thank you for your review and feedback. If you have photographs of the damage we shall forward them to the relevant courier company on your behalf. Please forward to contact@tentworld.com.au with your order number and we shall investigate this further with them. Thank you in advance. ~Tentworld Team

Posted 3 years ago

“Had not received by second week of January rang the 1300 number got customer service was suppose to ring me back on the Monday never happened. Have not been able use as was delivered after camping trip when it was required for.”

Helpful Report

Posted 3 years ago

Hi Brett, Thank you for your review and feedback. Having investigated further, it appears the item you had ordered was out of stock and took some time to arrive in our warehouse. We apologise for this delay. As soon as it did arrive, we had dispatched to you. We are actively applying plans for our communication to improve in this area. Thank you for letting us know. ~Tentworld Team

Posted 3 years ago

Tentworld is rated 4.7 based on 18,984 reviews