Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,984 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,984 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering, despatch and delivery of my item was exceptional, 10/10. But with my fridge playing up within 24 hours and the only option is to take it to some electrician who told me it could be 4 weeks or so is frustrating to say the least. Bought brand new for a camping trip that weekend and the one after both cancelled. Obviously it’s not your fault it failed but considering you have more sitting on the shelf this should be a policy like Bunnings etc that the customer gets to swap for another one and you guys chase up the manufacturer, minimising the the disconvenience”

Helpful Report

Posted 2 years ago

“Disappointed with a recent warranty return of Hi-Tec boots. Description and accompanying photo should have been sufficient to accept the claim, satisfy the customer, and take the matter up with your supplier. Instead, I had to await confirmation from your supplier before a replacement pair of boots were provided and I was without the goods I had paid for. In my opinion, TW should have made the call and kept a satisfied customer. Kirsty and Tracey were great.”

Helpful Report

Posted 2 years ago

Hi Malcolm, Thank you for your review. We are disappointed you weren't entirely happy with the warranty process. While the ultimate decision is with us, the retailer, it is common that the manufacturer of items insists on being involved in the process. Some manufacturers are quicker than others and we expedite this process as much as possible to obtain the fastest response. I hope this helps adds some clarity as to what had occurred. ~Tentworld Team

Posted 2 years ago

“Service was great no complaints there. The product I received (opinel knife) looked like it was already used with the edge dulled and had micro chips in it. So pretty sure someone purchased the knife previously or has been used prior to shipping. Not too impressed.”

Helpful Report

Posted 2 years ago

Hi Kris, thank you for your review. We apologise for the inconvenience caused to you by this situation. A member of our support team has reached out to you in regard to this so that we may organise a solution for you. ~Tentworld

Posted 2 years ago

“Significant delay between placing order (Feb 21st) and it being shipped from Tent World (March 9th) resulted in me not having the freeze dried food that I'd ordered arrive before I started on the Overland Track. Had to buy food from a camping store instead.”

Helpful Report

Posted 2 years ago

Hi Cameron, Thank you for your feedback. We are sorry that your order took longer than we had hoped to arrive to you. This was due to some of your items being out of stock at the time of purchase. This should have been made apparent at the time of ordering, however, we will investigate further or consider ways in which to make this more visible. Thank you for letting us know. ~Tentworld Team

Posted 2 years ago

“The online purchase of a gift card for my brother. It finally did arrive yet was only received as TentWorld customer service phone staff member helped to find it, which took a bit of messing around on my part, the staff member had to check things and on the gift recipients part. The online experience of purchasing a gift card for another person was confusing, as instead of saying it would be emailed, the online form asks for a physical delivery address on payment and its not clear on final payment how the gift card will be sent to the recipient (post or email?). The surprise was ruined as I had to check with the recipient to see if they had received it, then with TentWorld as they could not find it either in their email or physical address (both were correctly filled out in the online forms). Suggest a rethink of the messaging through the online shopping experience, so its clear to shoppers what is happening with online vouchers purchased as gifts for others living at different addresses. At least, the voucher arrived and the recipient is a frequent TentWorld client so will enjoy it. I am a new client and sadly not impressed as mentioned, above.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. We are disappointed to learn that your experience was less than smooth. For an online order, we do require the address of the customer so the order can proceed. We understand this can be confusing when assuming that the gift card is physically being sent, when in fact it is emailed. We are overhauling our gift card solution to make this process clear and easy in the near future. Thank you for letting us know. ~Tentworld Online Team

Posted 2 years ago

“Tentworld refunded me because the manufacturer’s quality control processes failed.”

Helpful Report

Posted 2 years ago

“in store shopping is 5 star. online is ok but delivery is by a courier that has a lot of delays which is understandable but their tracking system is not very good. customer service from tentworld when called was also great.”

Helpful Report

Posted 2 years ago

“The service is excellent with fast shipping. The product I brought is definitely not up to my standards and when I contacted Tentworld I received no reply.”

Helpful Report

Posted 2 years ago

Hi Ian, Thanks for your review and sorry to hear you are having issues with your Jaffle Iron. All of our products are covered by manufacturer's warranties and we encourage you to email support@tentworld.com.au so that we can help where possible. Thanks - Tentworld Team.

Posted 2 years ago

“Not a problem with Tentworld they were very responsive. My issue is with the courier company. They picked up the item a couple of suburbs away on Thursday and I did not receive it till Monday. Not a good performance for a courier.”

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Posted 2 years ago

“I love my new torch but the courier you use are inept. After requesting 2 or 3 times to leave it near my front door, it was put into mt mail box where its is vulnerable to theft. Could impact on Wether I purchase from you again.”

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Posted 2 years ago

“They have great products, great presentation, easy parking and website is great and easy to use. Only complaint is when you ring up their staff to ask if a product is available they say it is so you take the time to drive 45 minutes to get there and it’s not there, or second time around they put the wrong colour aside for me so both times I wasted 2 hours of my life and ordered online instead! Lesson learned: Use online where you can.”

Helpful Report

Posted 2 years ago

Hi Marijana, We are very sorry to hear that you have had a bit of a runaround on two separate occasions. We will definitely pass this feedback on to the stores for you. However, we are very happy to hear that you are having a great online experience with us.~Tentworld

Posted 2 years ago

“shopping experience good, but product does not kill anything but moths. bought 2 bug zappers that are basically useless. hopefully tentworld in future ensures they sell products that work”

Helpful Report

Posted 2 years ago

“You guys were great, couriers please were useless.”

Helpful Report

Posted 2 years ago

Hi, thank you for reaching out! We are certainly sorry to hear that you have had an unsatisfactory experience with our courier. If you would like for us to investigate this matter, please do feel free to email us at support@tentworld.com.au. ~Tentworld

Posted 2 years ago

“Here is my problem. Your asking me which shop I purchased an item. The shop was my kitchen table (not an option you provided. Also, I have purchased a couple of products from you lately (all good products), but which one am I reviewing.”

Helpful Report

Posted 2 years ago

Hi David, Thank you for your review and feedback. We shall look into why and make available the online store an option for review. In the meantime, unless you are holding a strong opinion on an issue, of course, you are welcome to ignore our request for review if you feel it isn't applicable. Thank you again. ~Tentworld Team

Posted 2 years ago

“Product is great, ordering was easy and efficient. However, delivery options mention Couriers Please in very small print, which I failed to notice. Of course they didn’t notify me of delivery, of course I couldn’t contact them because they are uncontactable, so OF COURSE I had to drive a 90 minute round trip to the nearest depot to collect my purchase. Please don’t offer free delivery if it involves a courier service that doesn’t actually deliver. It might be a cheap option for you but you and your customers are being ripped off. I only ever deal with vendors that use Australia Post and this experience has reinforced to me why. I like Tentworld, but will never again shop online with you, and since your nearest store to me is 40 minutes drive away, that cuts me out as a future customer, sorry.”

Helpful Report

Posted 2 years ago

“Item has not arrived”

Helpful Report

Posted 2 years ago

Hi Tony, thank you for reaching out. A member of our online support team has sent you an email in regard to the delayed delivery of your order. We apologise for the inconvenience. ~Tentworld Online

Posted 2 years ago

“Hi, I haven't actually received my order as yet, I think it has been lost by Aus post. Someone on your customer service team has been trying to track it down but I still haven't seen any sign of it. Communication has been good but unable to review the product at this stage.”

Helpful Report

Posted 2 years ago

Hi Jenny - Thank you for reaching out. We are still investigating this delivery issue with Australia Post and hope to have a resolution for you shortly. We will continue to update the progress of this via email ~Tentworld Online

Posted 2 years ago

“Your site was easy to use, l found what l required quickly, but it took you nearly five days to process it and send it, l then waited another four days to receive them”

Helpful Report

Posted 2 years ago

Hi Ross, Thank you for your review and feedback. During the time of ordering, we were moving our warehouse location. This had taken slightly longer than we had hoped but now means for more efficient dispatching system for the future. We are sorry the timing of this was unfortunate in your case. ~Tentworld Online Team

Posted 2 years ago

“Happy with the dispatch, delivery took a little longer that expected but that is beyond the control of tent world. 2 items were never delivered being 2 carabiners.”

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Posted 2 years ago

“Shipping was excellent and the product is great. However no pins were included - assuming they were taken out and no checked before posted. We could not tie our gazebo down.”

Helpful Report

Posted 2 years ago

Hi Kristen, thank you for reaching out to us. We are sorry to hear that your Gazebo has arrived with no steel stakes. I have escalated this to our support team specialists who will be reaching out to you very shortly via the email address that you have provided us! We hope that we can have this amended as soon as possible and look forward to working with you to get this sorted. Thanks~ The Tentworld Online Team

Posted 2 years ago

Tentworld is rated 4.7 based on 18,984 reviews